Bark Busters
Reviews and Complaints
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Verified Reviewer | Bristol Township, PennsylvaniaNot happy with them
An update to my situation. The instruction I was given to help train my dog has not helped, and now both dogs are now having the behavioral that I have been trying to prevent. As a result, I am now seeking a different trainer to fix the issues that Bark Busters was...
He was constantly getting calls from many people/customers which was not helpful. The trainer showed me a few ticks that I could look up online, nothing really helpful. After that 2 hours heard from him once, but he never called me back to setup another meeting. I emailed the company looking to see if I could switch trainers but my email was never returned.
It is not surprising to see how many others have the same issue. I would like a refund as well.
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The trainer has sent emails for meetups at a park 40 minutes away from my house.
Many of these meetups have been cancelled the day before the event was supposed to take place. I know the meetups seem nice, but I spent $1000.00 for individual training, not group training.
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I wished I had seen this site before I spent my money.
Preferred solution: Let the company propose a solution
User's recommendation: Would not recommend this company
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Verified Reviewer | Concord, MassachusettsScam Service/Worst Company
- More sales than substance
- Price
- Service provided or how it was handled
Preferred solution: Full refund
User's recommendation: Do not give this company any money!
Stay away
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Verified ReviewerHouse breaking cost
- No pros
- Lack of training methods
Preferred solution: Full refund
User's recommendation: Make sure they work on what you needed.
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Verified ReviewerHORRIBLE CUSTOMER SERVICE ATTITUDE, CONDECENDING, IRRITATING AND DISRESPECTFUL
- No pros
- Horrible customer service
Preferred solution: Apology
User's recommendation: THINK TWICE
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Verified ReviewerAbsolute Con-Job
- Does not keep appointments
- Lack of commitment
- Does not provide service as promised
Preferred solution: Full refund
User's recommendation: Think very carfefully before you part with your money
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Verified ReviewerResearch your trainer before signing up
I am a barkbusters client and am having a problem with my assigned trainer, Rob Scheel.
I paid my initial deposit and signed up for barkbusters in July, and Rob was unable to see me for an appointment until September.
When I signed up and spoke to a barkbusters representative in July, they said that 50% of the payment would be collected by Rob at the first session, and the next half would be charged to my credit card one month to the day later. I was prepared with my half of the payment and Rob said "I don't do that, I have bills to pay".
This struck me as unprofessional and was contrary to what I was told by the representative who signed me up.
I continued to have concerns with my dog Herby's behaviour problems, one of which is leash aggression. He is a therapy dog and I fear that this problem may result in us getting kicked out of the program. When Rob came back 6 weeks later for a follow up appointment this behavior was still not addressed and continues to be a problem. I also signed my Mom's dog Georgie up for training, mainly for puppy obedience.
Georgie was 5 months old at the time. She is now 1 year old and has received no puppy training, nor has Rob offered my Mom any sort of puppy training plan. As a result, both of our dogs are suffering.
Rob does not offer any follow up appointments on evenings or weekends. My Mom and I are both healthcare workers and find these hours almost impossible to work with.
These hours are not consistent with the norm of industry standards.
I sent Rob two emails with very specific questions and concerns. No resolution has been reached.
In correspondence, he appeared evasive and unprofessional. I saved all my emails with him and would like to forward them for head office to review.
I trusted that barkbusters could help me with my dog, and I am disappointed with the lack of respect and lack of provided training.
- Trainer rarely available
Preferred solution: Let the company propose a solution
Do not support this buisness
Unethical and out of touch
- Non
- Poor aftersales service
- Poor trainers
- Poor customer service
Preferred solution: Let the company propose a solution
Don't do it
Thought I had found my cure. Had a siberian husky puppy who needed training.
Had tried one session of regular training in a class setting but found that I needed more training and when i walked my puppy, i didn't have the control I wanted. I thought this one on one training would be ideal. Also, would have lifetime support. They came out, tried to encourage me to growl at my dog, and then worked on some issues which my dog doesn't even have.
For example, greeting people at the door. My dog won't even go down the stairs to get to the door. He is scared of the stairs. People can get all the way upstairs before they know I have a dog.
He doesn't bark at them, not a guard dog. The issues I had with him were never dealt with. My issues were getting him to walk on a lead without jumping on me , biting and scratching to the point that blood was pouring down my arms. Looking totally out of control.
Bought a $50.collar that he didn't he make sure fit the dog correctly, since learned that is critical. Taught me to throw water bombs at my dog when he was acting incorrectly or throw bean bags. My dog at the time scared of leaving the cul de sac and other dogs and now I am making loud noises so that he is more fearful of walking plus it did nothing to stop the biting and where was I getting the additional hands to throw things at him when I was defending myself or trying to hold the leash. Waste of money and time.
I think it a franchise that you can get trained on their training methods and purchase your area of suckers. when calling for follow up, always too busy with personal issues to come back. Just don't think he knew how to train my dog. Found another trainer who in one hour of one on one time taught me how to walk with heeling and be in control of the dog.
Yes, I had to go to a prong collar which the bark buster trainer said was not good; however, I can now walk with my dog with prong, if he is being controlling, or no prong, even off leash.
I don't have to growl, or pretend to be a dog, but just with being in control and gentle pressure, the dog knows how to respond. Waste of money and they never return.
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Verified ReviewerStay away
After reading ALL of the complaints I am so thankful I did not get involved with Dog Busters but unfortunately my wife did. Turning into my driveway I noted a bright green yellow van parked (engine not running) in an alcove on the side of the house which is posted with THREE no parking signs put up by our city.
I mentioned the truck to my wife she decided to go out to put a note on the car to let the driver know that the site was patrolled often by the police and that he may want to move and not get a ticket. The driver turned his windshield wipers on and opened his window. She explained that he was in a no parking area and that there may be a chance of him getting a ticket. He challenged her and said that it was a public street visibly irritated.
He then started his van abruptly backs into our driveway knocking down a sawhorse that was there.
He didnt stop, just zoomed away.
Having owned a business I know I would not like an employee acting like this with especially with the name of my company on the van.
ps. We have security cameras.
Regards
Tom Brooks
Prospect, KY
Don't use this company, it's a rip off
- Paid for and no service
Preferred solution: Full refund
They are complete phonies and will trick you!!!
- Cheat people
Preferred solution: Full refund
Instead choose a behavioral therapist backed by a college degree
Fear v Listening
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I emailed them twice but no response.
Hi there, if you can reach out to our support team we would appreciate helping address your concerns. We can be reached directly at the email address office@barkbusters.com, thank you in advance!
I did reach out to Bark Busters, twice, still no action. I want a full refund due to the fact that I need someone else to help train my dogs because BB plan didn't work.