BariatricPal Store Reviews
BariatricPal Store Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
BariatricPal Store has a 1.7 star rating from 4 reviews and consumers are mostly dissatisfied; reviews cite poor customer service, shipping charges, and refund issues.
Key Takeaways for Future Customers
- Check shipping terms and tracking; several BariatricPal Store reviews mention misleading shipping and overcharged shipping fees.
- Monitor subscriptions and auto-ship settings to avoid unwanted charges.
- Expect retention issues with reward points and membership credits based on customer complaints.
Negative Feedback / Risk Areas
- Repeated customer complaints about refunds and refusal to replace missing items.
- Poor customer service responses and alleged harassment in dispute communications.
- Misleading shipping tactics, delayed orders, and billing disputes.
Positive Feedback
Few positive comments; overall sentiment in reviews is negative and product diversity and website usability were criticized.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
BariatricPal Store has a 1.7 star rating from 4 reviews and consumers are mostly dissatisfied; reviews cite poor customer service, shipping charges, and refund issues.
Key Takeaways for Future Customers
- Check shipping terms and tracking; several BariatricPal Store reviews mention misleading shipping and overcharged shipping fees.
- Monitor subscriptions and auto-ship settings to avoid unwanted charges.
- Expect retention issues with reward points and membership credits based on customer complaints.
Negative Feedback / Risk Areas
- Repeated customer complaints about refunds and refusal to replace missing items.
- Poor customer service responses and alleged harassment in dispute communications.
- Misleading shipping tactics, delayed orders, and billing disputes.
Positive Feedback
Few positive comments; overall sentiment in reviews is negative and product diversity and website usability were criticized.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rocklin, California
Resolved: Regarding a I'm not sure what I purchased I don't recognize this
I realized that I had ordered Nature's Way joint supplements. I didn't recognize the name brand that sent me and it was my fault so all is well.
I just can go to Costco and get $25 a whole month's worth so I discontinued my account with you. Thank you so much.
If you could look at my account and let me know what it is that I purchased I would appreciate it. I don't remember ordering anything from you guys that I could use even.I'll let I'll
Preferred solution: All I want to know is what I ordered because I don't recognize you guys. If it's a mistake or whatever I'd like a refund if it's something that I can't use or I didn't order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sidney, Ohio
Have not gotten my order
I ordered a bracelet on Dec 31 and I still haven't received it yet. It's been in MA since Jan 5. Great customer service.
Preferred solution: Deliver product or service ordered
User's recommendation: Just keep on top of your order don’t wait a long time like did.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProduct and customer service are poor
- - I cancelled my subscription and did not receive the next month.
- - It arrived the month after.
- - Two reps said I must pay return shipping.
I cancelled a subscription. They did not deliver it the next month, but they did deliver it the month after that.
I reached out for a refund and was told by two representatives that I have to pay for return shipping.
Then, I contacted a manager who offered to cover the return shipping. However, I don't have anything to return.
- Non
- Poor customer service
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
New York, New York
Never received an item they refuse refund
- - I never received the item and no replacement or refund was offered, and the follow-up promised by the warehouse never occurred.
I never received an item with my order. After multiple calls they refused to send a replacement or refund.
I was told the warehouse sent it after I told them it was not in with the rest of my stuff they said they would get back to me 24hrs. Never heard back after multiple calls.
User's recommendation: Don’t trust this company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Albany, New York
Horrible Customer Service, Misleading Shipping Tactics, Overchg'd Shipping Fees
- - Charged $9.99 for Priority Shipping that did not ship promptly.
- - Shipped later via Ground Advantage, not Priority, with delays.
- - Points were forfeited.
I had the worst experience in late October, early November with this Company & its Customer Service! They Claimed my order went out & charged $9.99 "Priority Shipping" for a bottle of vitamins!
I waited a week and when no movement, called and was informed I'd have to wait for the Company to FIRST file a claim with USPS! This would take a couple days!? Therefore I was put on hold and eventually ran out of Vitamins! I came to believe the order actually never actually shipped!
Eventually another Bottle of Vitamins were mailed after a week and a half of original order placement but NOT Priority! I came to learn that orders actually ship Ground Advantage, the Cheapest Rate available to companies, which provides automatic insurance up to $100 and packages are picked up by USPS! Shipping using Ground Advantage is 3-5 days delivery Nationwide! The whole "Priority" is misleading and couldn't be more infuriating!
Meanwhile, Customer Service has the worst "Get Rid Of 'Em" attitude! This DID occur last year ('23) but strangely today (Jan 10, 2024) an arbitrary piece of paper arrived in my mailbox with a red stamp from USPS that reads: "Found Loose In The ..." (Can't read the last word) on a shipping label from an address in Albany NY tied to 3 businesses ALL with Lousy reputations! BariatricPal, Nutrition & a third, all operating from 25 Corporate Cir, Ste 118. Needless to say, I've gone ANYWHERE but back to BariatricPal for my bariatric needs!
I forfeited any earned points (which translates to money off) but I will NEVER do business with this Company or their affiliates again! The Company had ZERO concerns for my health, my needs, my overall satisfaction! I get the satisfaction of deleting EVERY email advertisement or text advertisement (a Stop is going out on those next time) without a second glance! I wouldn't recommend this company to ANYONE I know!
In fact, I was provided BariatricPal's name by my Weight Loss & my Bariatric Dr's (2 different physicians) and have advised them both of the misleading wording within the shipping, the overcharged shipping on minimal orders, the absolutely subpar Customer Service & suggested they recommend any other Bariatric Retailer than ANY Company associated with BariatricPal or Nutrition! If you happen to read my review, do yourself a favor and seek a company who cares about their customers! Those Companies are out there! Then be loyal to them as long as they are loyal to you!
That's where your hard-earned money should go!
Be appreciated! This company doesn't appreciate you as a customer, so what will it matter if you direct your money elsewhere anyway?
- I had no pros
- Couldnt use earned reward points at checkout
- Co ships lowest rate even if customer over pd
- Customer service is a get rid of em experience
Preferred solution: Consumer knowledge
User's recommendation: Stay Away From BariatricPal & Their Affiliates in Albany NY! Horrible Customer Service, Misleading Shipping Tactics & Charges! There's Better Company's Out There Than This One Or Any Connected Fir Your Weight Loss Needs!
Refund
Need refund they never refunded me for anything can you please give me a call back 661855**** thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder not moving
- - 7 days since order #666277 with no progress.
- - Tracking shows USPS has not received the package.
- - Wants refund or reshipment in a different package.
It has been 7 days since I placed order #666277, and there has been no progress whatsoever. The tracking info is *still* showing that USPS has not received the package..
Can you please either (a) refund my money or (b) re-send the items in a different package?
Thanks
Preferred solution: Full refund
User's recommendation: Avoid
Grand Junction, Colorado
Harassment and libel
- - User left star ratings, no written review.
- - Emails say blank reviews violate terms and threaten action.
- - Over 2000 points ($50) should be honored.
I was filling out reviews on the Bariatric Pal website. I wasn't comfortable leaving a worded review.
However, I did provide starred ratings.
I received an email accusing me of theft and fraud.
I scoured this website and did not find anywhere that stated a written review was mandatory.
And I was threatened with legal action.
Here are copies of the emails I received. 1st Email.
Donna,
Stop leaving blank reviews for points. It's against our terms of service and illegal. We will not ship any orders you place through our website.
I am copying our attorney on this email.
We will take legal action if we see you again anywhere near any of our websites.
All the best, Alex Brecher.
Founder and CEO
2nd email.
We are also contacting the Grand Junction police department, immedialtely.
All the best, Alex Brecher.
3rd email.
You're an outright thief and you should be ashamed of yourself.
Not sure how you're able to look at yourself in the mirror. We should really be going after you for the previous fraud you perpetrated.
I just feel bad for you if this is how you run your life. We will never ever reinstate one point or ship any order you place with BariatricPal.
Go find another company to fleece.
All the best,
Alex Brecher
I had over 2000 points ($50.00 credit) that should be honored. I find this to be harassment and belittling behavior unacceptable.
User's recommendation: Find a different bariatric food site.
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I’m having the same problem with them. They refuse to refund me for a product I never received.