Kristen W Llp

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Verified Reviewer
| map-marker Albany, New York

Horrible Customer Service, Misleading Shipping Tactics, Overchg'd Shipping Fees

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BariatricPal Store - Horrible Customer Service, Misleading Shipping Tactics, Overchg'd Shipping Fees
I had the worst experience in late October, early November with this Company & its Customer Service! They Claimed my order went out & charged $9.99 "Priority Shipping" for a bottle of vitamins! I waited a week and when no movement, called and was informed I'd have to wait for the Company to FIRST file a claim with USPS! This would take a couple days!? Therefore I was put on hold and eventually ran out of Vitamins! I came to believe the order actually never actually shipped! Eventually another Bottle of Vitamins were mailed after a week and a half of original order placement but NOT Priority! I came to learn that orders actually ship Ground Advantage, the Cheapest Rate available to companies, which provides automatic insurance up to $100 and packages are picked up by USPS! Shipping using Ground Advantage is 3-5 days delivery Nationwide! The whole "Priority" is misleading and couldn't be more infuriating! Meanwhile, Customer Service has the worst "Get Rid Of 'Em" attitude! This DID occur last year ('23) but strangely today (Jan 10, 2024) an arbitrary piece of paper arrived in my mailbox with a red stamp from USPS that reads: "Found Loose In The ..." (Can't read the last word) on a shipping label from an address in Albany NY tied to 3 businesses ALL with Lousy reputations! BariatricPal, Nutrition & a third, all operating from 25 Corporate Cir, Ste 118. Needless to say, I've gone ANYWHERE but back to BariatricPal for my bariatric needs! I forfeited any earned points (which translates to money off) but I will NEVER do business with this Company or their affiliates again! The Company had ZERO concerns for my health, my needs, my overall satisfaction! I get the satisfaction of deleting EVERY email advertisement or text advertisement (a Stop is going out on those next time) without a second glance! I wouldn't recommend this company to ANYONE I know! In fact, I was provided BariatricPal's name by my Weight Loss & my Bariatric Dr's (2 different physicians) and have advised them both of the misleading wording within the shipping, the overcharged shipping on minimal orders, the absolutely subpar Customer Service & suggested they recommend any other Bariatric Retailer than ANY Company associated with BariatricPal or Nutrition! If you happen to read my review, do yourself a favor and seek a company who cares about their customers! Those Companies are out there! Then be loyal to them as long as they are loyal to you! That's where your hard-earned money should go! Be appreciated! This company doesn't appreciate you as a customer, so what will it matter if you direct your money elsewhere anyway?
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Pros:
  • I had no pros
Cons:
  • Co ships lowest rate even if customer over pd
  • Priority ship rate paid is misleading
  • Customer service is a get rid of em experience

Preferred solution: Consumer knowledge

User's recommendation: Stay Away From BariatricPal & Their Affiliates in Albany NY! Horrible Customer Service, Misleading Shipping Tactics & Charges! There's Better Company's Out There Than This One Or Any Connected Fir Your Weight Loss Needs!

Agapita Kpx
map-marker Panorama City, California

Refund

Need refund they never refunded me for anything can you please give me a call back 661855**** thank you
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Leila C Qmq

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Verified Reviewer
| map-marker Ecru, Mississippi

Order not moving

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It has been 7 days since I placed order #666277, and there has been no progress whatsoever. The tracking info is *still* showing that USPS has not received the package.. Can you please either (a) refund my money or (b) re-send the items in a different package? Thanks
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Preferred solution: Full refund

User's recommendation: Avoid

Anonymous
map-marker Grand Junction, Colorado

Harassment and libel

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BariatricPal Store - Harassment and libel
BariatricPal Store - Harassment and libel - Image 2
BariatricPal Store - Harassment and libel - Image 3
I was filling out reviews on the Bariatric Pal website. I wasn't comfortable leaving a worded review. However, I did provide starred ratings. I received an email accusing me of theft and fraud. I scoured this website and did not find anywhere that stated a written review was mandatory. And I was threatened with legal action. Here are copies of the emails I received. 1st Email. Donna, Stop leaving blank reviews for points. It's against our terms of service and illegal. We will not ship any orders you place through our website. I am copying our attorney on this email. We will take legal action if we see you again anywhere near any of our websites. All the best, Alex Brecher. Founder and CEO 2nd email. We are also contacting the Grand Junction police department, immedialtely. All the best, Alex Brecher. 3rd email. You're an outright thief and you should be ashamed of yourself. Not sure how you're able to look at yourself in the mirror. We should really be going after you for the previous fraud you perpetrated. I just feel bad for you if this is how you run your life. We will never ever reinstate one point or ship any order you place with BariatricPal. Go find another company to fleece. All the best, Alex Brecher I had over 2000 points ($50.00 credit) that should be honored. I find this to be harassment and belittling behavior unacceptable.
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User's recommendation: Find a different bariatric food site.

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