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NoI ordered from this company and was told that it would take two weeks to produce my order and then it would ship. Not only did that not happen but even after I contacted the company and they gave me a new estimated shipping date that day also came and went. Upon calling the company I was told that it is still in production and that they would have to get back to me. Its fair to say that I will never use them again because a bargain with no product is not a bargain. If I could give them a negative rating I would
User's recommendation: Stay away.
- Still no product
Deliver product or service ordered
This place needs to be reported to consumer affairs!
I placed a sizable order for an important event and was assurred that my order would be delivered by a certain date. It was a couple days before the event and I had not yet gotten any tracking info (odd for a UPS order) so I called to inquire. I spoke with someone who referred to herself as the manager and she advised that I would be recieving my order on that date. When I explained that I needed it "by that date" not "on that date", she told me it would be $200.00 to overnight them if I wanted to get them in time. I expressed my dismay, especially since the website clearly states that orders are shipped generally 5-10 business days once order is received during normal production times. I ordered 15 days prior to the date I requested it to be delivered by. The manager pretty much told me oh well, we're not going to cover your overnight delivery charge, it's your fault. I would advise to avoid this joke of a business at all costs. I will be ordering through National Pen from now on, where the customer service is professional and I can depend on getting my order on time.
- Customer service
- Incorrect claims of industry standards
Reason of review
Order processing issue
Worst customer service
DO NOT USE FOR CORPORATE!!! Our firm does a lot of events, part of our sponsor package includes a personalized mug. The shipping cost for our mugs was more than double the cost of products. When approached about using a shipping label from another source they refused saying they do not accept other shipping. When explained how much we would be purchasing per year (A LOT) and looking for a corporate rate to continue doing business with them, they refused. Took our business to their competitors. There wasn't even a I am sorry, let me try and find a solution, or even let me talk to my manager. Ridiculously high shipping!!!!
Reason of review
Charged me without providing a proof.
This company charge me without providing a proof that is promised when you order. It has been several days and not a word from them. They do not answer their phone and instead you get a never ending on hold message. They have a chat feature, but it is not clear that it is real as it just says they are all busy and to send an email. I sent an email to cancel my order and they did not respond. Instead when I checked my bank today, I see that they just charged my account. This is no way to do business and now I seem to be out almost $300. This company just feels like a giant scam.
- Charged without proof approval
- Seems like a scam
- No reply
Reason of review
Poor customer service