Holly C Ubp

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Verified Reviewer

I Forgot to apply my welcome 15% code to my order

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I didn't see the Welcome email with the 15% savings code for my first online order until after I submitted my order online. I spoke to Chella who answered immediately through your service and she let me know to call after I receive my order and they will happily refund the difference then because after an order is placed their policy does not allow any monetary adjustments until after the order is processed and delivered.

I am 100% HAPPY with Bare Minerals company and love their products I have used in the past.

Their products are the best for my skin. I give them beyond 5 Stars

I was never a pissed customer Happy

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Pros:
  • Great good for your skin products

Preferred solution: Wanted to use the percent off code they emailed me I didn't see until after I placed my order and they advised they will be happy to give me the percentage off in a refund once I receive my order.

Anonymous
map-marker Chicago, Illinois

Failure to refund product without customer follow up. Failure to provide full refund. The. Company does not refund the taxes they collect.

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They are frequently out of stock and when they send the wrong product, they try to force you to keep what they send or take something else in the wrong shade. Ridiculous.

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User's recommendation: If you want their products go to a retail store like Ulta.

Anonymous
map-marker Auburn, Alabama

My order

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I have paid for my eye concealer and have not received it. I'm out of the product and really need it. Please send me it asap.

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Vivian J Tsk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Gwynn Oak, Maryland

Items ordered on December 16, 2022 have not been received.

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After the items were not received, I checked and discovered they have not been shipped as promised in 3 - 5 days. I called to inquire two times.

I was told to email and not to call any more on January 3, 2023. Today, I called and warned that I was going to report them.

Ariel, told me he would get them expedited. I could not cancel the order.

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User's recommendation: Avoid this company or you may be treated like me.

Susan K Ttw

Dissatisfaction

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I brought a concealer when I opened it , it was broken. Since its more than 30 days no refund. This will be my last purchase!

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Loss:
$24

Preferred solution: Replacement

User's recommendation: Don’t buy more than one when on sale.

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