Anonymous
map-marker Alpharetta, Georgia

Barbour has gone downhill dramatically in the past perhaps four year.

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Barbour is no longer a quality company or product. I am a longer time Barbour customer and have never had an issue. The customer service is nil and the issues with repair are bewildering. I have a Barbour jacket repaired four years ago for torn pockets. Hardly used the jacket and recently noticed the pockets torn at same area. Took Jacket to an Orvis store on December 1st.(2023) for re-wax and repair to pocket. After a month I heard nothing and contacted Barbour repair. Heard nothing and contacted Barbour only to learn that estimate for repairs was over $525.00, Shocked I asked to have my jacket returned with the re-wax done. The jacket was held for some time and calls were to repair number were even more nasty. I finally did get the jacket back after more than a month only to notice the pockets were torn even worse and the jacket had other issues than before "repair." Still attemolting to get the issue resolved but not hopeful in any way. Patrick McVeigh
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User's recommendation: DO NOT BUY A BARBOUR PRODUCT BY ANY MEANS. It is now outsourced and very bad repair and customer service. Barbour is a once good company which is now a failed company seeming beyond saving.

Angela S Kve

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Verified Reviewer

Gift receipt

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I want to order Christmas present but you returns policy states 28 days. As this will not cover Christmas can I get gift receipt
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Preferred solution: Gift receipt

Anonymous
map-marker Annapolis, Maryland

Repair

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The person that help me Made me feel like I was bugging her. All she kept saying was get on the website get on the website I do not have a computer it is very hard to get on the website. Not everyone has a computer I found her to not be helpful whatsoever.
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User's recommendation: Help each customer individually and not lump us all into one category

Paul J Pqg

Delivery

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No delivery no email no text no phone no to call anyone else what more can I say I just want my Gouda that I ordered
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Preferred solution: Deliver product or service ordered

User's recommendation: Do not pay for next day delivery

Anonymous
map-marker Grantown On Spey, Highland

Jacket Review

Ordered a joules there jacket from branded jacket shop Uk. Got sent from a china really cheap and awful fake barbour jacket. No refund and they removed more money from my credit card. Known counterfeit. Contacted Barbour and trading standards who are aware. Criminals.
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Reason of review:
Bad quality
Kregg Dhm

Http://www.barbouroutletsonlines.co.uk/ shen lian yun logistics ltd

Don´t order anything from this page. It´t really bad quality and it´s really bad copy. I bought a jacket and it´s an other model that I order and it´s really cheap copy. It´s impossible to send it back.. I have sent lots of emails and nothing happens. So don´t buy anything from this page. ---- Don´t order anything from this page. It´t really bad quality and it´s really bad copy. I bought a jacket and it´s an other model that I order and it´s really cheap copy. It´s impossible to send it back.. I have sent lots of emails and nothing happens. So don´t buy anything from this page.
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Loss:
$170
1 comment
Guest

I have had the same issue with fitflops cheap rubbish not even a good copy.... Don't buy from this company

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