Barbour
Barbour Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Barbour has a 1.6 star rating from 2 customer reviews; consumers report dissatisfaction, citing high price levels, poor repair work, outsourced or counterfeit products, and failing customer service.
Key Takeaways for Future Customers
- Barbour reviews warn of unreliable repair service and slow responses.
- Barbour customer complaints often mention delivery, returns, and refund difficulties.
- Expect high prices and consider alternatives before purchasing or using any membership or auto-ship option.
Negative Feedback / Risk Areas
- Poor repair quality and expensive repair estimates.
- Unresponsive or unhelpful customer service staff.
- Delivery failures, return restrictions, and refund disputes.
- Reports of counterfeit or outsourced goods reducing expected quality.
Positive Feedback
Some longtime customers recall earlier better quality and brand reputation before recent issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Barbour has a 1.6 star rating from 2 customer reviews; consumers report dissatisfaction, citing high price levels, poor repair work, outsourced or counterfeit products, and failing customer service.
Key Takeaways for Future Customers
- Barbour reviews warn of unreliable repair service and slow responses.
- Barbour customer complaints often mention delivery, returns, and refund difficulties.
- Expect high prices and consider alternatives before purchasing or using any membership or auto-ship option.
Negative Feedback / Risk Areas
- Poor repair quality and expensive repair estimates.
- Unresponsive or unhelpful customer service staff.
- Delivery failures, return restrictions, and refund disputes.
- Reports of counterfeit or outsourced goods reducing expected quality.
Positive Feedback
Some longtime customers recall earlier better quality and brand reputation before recent issues.
Turn one complaint into a collective action
Alpharetta, Georgia
Barbour has gone downhill dramatically in the past perhaps four year.
- - Longtime Barbour customer says service is poor.
- - Pocket tears recurred, with a repair estimate over $525 and the jacket returned with more issues.
Barbour is no longer a quality company or product. I am a longer time Barbour customer and have never had an issue.
The customer service is nil and the issues with repair are bewildering. I have a Barbour jacket repaired four years ago for torn pockets. Hardly used the jacket and recently noticed the pockets torn at same area. Took Jacket to an Orvis store on December 1st.(2023) for re-wax and repair to pocket.
After a month I heard nothing and contacted Barbour repair.
Heard nothing and contacted Barbour only to learn that estimate for repairs was over $525.00, Shocked I asked to have my jacket returned with the re-wax done. The jacket was held for some time and calls were to repair number were even more nasty.
I finally did get the jacket back after more than a month only to notice the pockets were torn even worse and the jacket had other issues than before "repair."
Still attemolting to get the issue resolved but not hopeful in any way.
Patrick McVeigh
User's recommendation: DO NOT BUY A BARBOUR PRODUCT BY ANY MEANS. It is now outsourced and very bad repair and customer service. Barbour is a once good company which is now a failed company seeming beyond saving.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGift receipt
I want to order Christmas present but you returns policy states 28 days. As this will not cover Christmas can I get gift receipt
Preferred solution: Gift receipt
Annapolis, Maryland
Repair
- - The staff member told me to use the website repeatedly.
- - The reviewer lacks a computer and found the staff member unhelpful.
The person that help me Made me feel like I was bugging her. All she kept saying was get on the website get on the website I do not have a computer it is very hard to get on the website. Not everyone has a computer I found her to not be helpful whatsoever.
User's recommendation: Help each customer individually and not lump us all into one category
Delivery
No delivery no email no text no phone no to call anyone else what more can I say I just want my Gouda that I ordered
Preferred solution: Deliver product or service ordered
User's recommendation: Do not pay for next day delivery
Grantown On Spey, Highland
Jacket Review
- - Ordered from branded jacket shop UK; got a fake Barbour jacket from China.
- - No refund; extra charges appeared on my credit card; known counterfeit.
Ordered a joules there jacket from branded jacket shop Uk. Got sent from a china really cheap and awful fake barbour jacket.
No refund and they removed more money from my credit card. Known counterfeit.
Contacted Barbour and trading standards who are aware. Criminals.
Http://www.barbouroutletsonlines.co.uk/ shen lian yun logistics ltd
- - Do not order from this page due to bad quality and a cheap copy.
- - A jacket received was a different model; returns are impossible and emails unanswered.
Don´t order anything from this page. It´t really bad quality and it´s really bad copy. I bought a jacket and it´s an other model that I order and it´s really cheap copy. It´s impossible to send it back..
I have sent lots of emails and nothing happens. So don´t buy anything from this page.
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Don´t order anything from this page. It´t really bad quality and it´s really bad copy. I bought a jacket and it´s an other model that I order and it´s really cheap copy. It´s impossible to send it back..
I have sent lots of emails and nothing happens. So don´t buy anything from this page.
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I have had the same issue with fitflops cheap rubbish not even a good copy.... Don't buy from this company