Barberino Nissan
Barberino Nissan Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Barberino Nissan has 1.2 star rating based on 21 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Consumers are not pleased with Discounts and Special Offers and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Horrible
Ripped off by Barberino
in February of this year I encountered a problem with my car, I called Barberino's 2-28-2018 asking if I can have my car towed to there auto repair shop since I purchased the car there and they are familiar with Nissan vehicle. I had my car towed on 3-1-2018 I was told by Barberino that my car would have to be diagnosed before they can began servicing my car.
I was called the next day 3-2-2018 stating that my car needed an engine and they quoted me a price over the phone . I agreed to the repair, they also stated that it would take 3-4- days to repair my . I stated I had a rental and am only renting it for a few days they assured me it would only take a few days for the car to be repair. I called on monday 3-5-2018 to see the status of my car, I was told the car have not be touched because there is a thousand dollar deposit needed I asked why wasn't this information conveyed to me, I asked if the administrator who I have spoken to by the name of Robert if he can contact me concerning this matter I never received a call from him.
I called again and I finally spoke to Robert I asked why didn't he contact me concerning the deposit, I also stated I only rented the vehicle until the car was repaired. Robert stated he would deduct the rental from my bill. days went by and my car still was not completed. I constantly called asking for Robert he ignored my calls by this time it was 3-12-2018 my car still haven't been completed I then called again on 3-14-2018 and asked for Robert again, the receptionist asked for my name I gave my name, and they told Robert I was on the phone.
He came to the phone and placed me on hold for 25" I then called back on another phone still holding on for Robert but asked for a Manager. then spoke to Brittany Barberino and explained what I was going t, my car has been there since 3-1-2018 when i was told it would be only 3-4-days and now it has been 14 days and I have a car rental they were expecting the car back , Brittany was very apologetic and she said she would handle this matter I told her how this Robert stated he would deduct the car rental from my bill which was three thousand dollars. I stated I am expecting that the car rental be paid by the company since he promised to take car of it and the car was there for 14 days when I was told it was only going to take 3-4 days I spoken to Brittany about three time on 3-14-2018 I received a phone from Robert on 3-15-2018 stating my car was fixed but he advised me have the alternator repaired because the car was making a loud noise. never did he mention from the beginning that an alternator was needed, I told him I am not paying for an alternator .
I received a call from Brittany stating an alternator was needed I questioned why wasn't that revealed when the car was diagnosed. she told me and Robert the alternator would cost additional $485.00 plus labor. I told her that's unacceptable I believe my car was mixed diagnosed I told her that I am not paying for the rental nor the alternator, I then spoke to her again on 3-15-2018 approximately 5:45pm I was not a happy person I told her I feel that they should be responsible for the rental and the alternator, after being on the phone with Brittany for 45" she agreed to pay for the rental and the alternator she told me to bring the receipt when I come in which was day 16 3-16-2018 which the rental has reached the amount of 556.00 she stated for me to return the car in Wallingford there is a enterprise down the street which I was instructed to bring it back to the location from where i rented the car from. I arrive at Barberino , I was introduced to Brittany and the new hire of the auto repair shop that was starting on Monday 3-18-2018 Brittany and I began to discussed what has transpired and I remind her of her promising me that she would take care of the rental and the alternator, she began to deny that she told me that, I said Brittany you are lying you stated at 5:45pm on 3-15-2018 that you would take care of it she said she never told me that and her father would not agree to it.
Eddie the new manger taken 200.00 dollars off my bill, I left the shop very unsatisifed with the outcome. I notice my car was still making noise and i brought the car back a week later my car had to be fixed again. I contacted the better business bureau concerning this matter. I recieved a message stating that a manager would discuss the matter.
I spoke to Rex and conveyed to him the entire story he too asked why wasn't I offered a rental from the company and he didnt understand why would I need an alternator. He said he would have the service department manager contact me which he did, he asked what would I like to be done, I asked for some of my money back I don't believe the engine was blown, my car only have 69,000 miles on it. the manager previously said the oil was clean.Eddie said he would have to speak to Hugo concerning this matter, he then contacted me and said the manager is not willing to compensate me. I contacted Hugo on several occasion I was not able to reach him.
I contacted him on Tuesday 5-29-18 I began to tell my story he hung up the phone on me before I completed my story I called back and asked for him he did not answered the receptionist stated he is not picking up his line I called back the next day he was not available.
I will never purchase another vehicle from this company I purchased two vehicles from this company they are not a reputable company they are liars they are they are scammers I will be taking this matter to a small claims court. Even Eddie and Rex didn't understand why did it take so long for my car to be fixed I am very disappointed with the outcome it is not over yet.
- Took advantage of me and knew it
Horrible liars
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Verified Reviewer | Wallingford, ConnecticutNever again
HORRIBLE
Very dissatisfied
These folks turned on Johnny Mac after all he did for them
Its just terrible how Barberino has treated Johnny Mac after all he did for them over the last 10 years, Johnny is better off now anyway. There are 100"s of negative comments about Barberino's, they have never cared anything about their customers all they care about is their money.{{Redacted}}
I felt played
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Verified ReviewerDO NOT EVER BUY A CAR FROM HERE
I purchased a 2017 Nissan Sentra S from this dealership. First of all I ended up overplayed way to much for this car.
I am 19 years old and they saw a young kid and took advantage of me. This car is selling new for 13,000 and they screwed me for 23k+ interest. Unfortunately to say that is just where the problem begins. At 15k miles my cars clutch gave out and I was told it was blown.
It never once slipped never once shown signs of failure nothing. They also told me the fly wheel was cracked and the whole job would cost over $4000.
Overall this is the worst dealership I’ve ever been too and they will take advantage of you. Their vehicles are defective and I’m currently is a battle with Nissan to get the car repaired so I can sell it and get out of this *** I’ll still be upside down on the loan but better than owning a Nissan!
- Took advantage of me and knew it
- Faulty car
- Customer service
Watching Tv
BEAWARE !!! They Don’t Put ur trade in as ur down payment...
Horrible
The worst place to buy a car!!!
300 cars a month
Barberino Nissan - Auto Loan Review
They can get you approved as long as you put down a huge down payment...news flash..any dealership can do the same thing...they are a bunch of scammers but with a good personality
Barberino Nissan - Car Review
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