Barbara Katz
Barbara Katz Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mixed sentiment: several strong positive travel planning experiences praised personalized service, value, and knowledgeable guides; other reviewers report overcharges and booking disputes. Consumers note low price level and clear Exchange, Refund and Cancellation Policy is valued.
Key Takeaways for Future Customers
- Read the Exchange, Refund and Cancellation Policy before booking.
- Compare online rates and confirm what taxes and breakfasts are included.
- Expect personalized itinerary planning and local guide arrangements.
Negative Feedback / Risk Areas
- Customer complaints about perceived overcharging and extra cancellation or service fees.
- Disputes over rate differences and nonrefundable hotel rules can affect refunds.
- Occasional claims challenging advertised expertise and billing transparency.
Positive Feedback
Clients praise attentive customer service, smooth itinerary changes, upgraded rooms, included breakfasts, and knowledgeable licensed tour guides arranged by the agent.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mixed sentiment: several strong positive travel planning experiences praised personalized service, value, and knowledgeable guides; other reviewers report overcharges and booking disputes. Consumers note low price level and clear Exchange, Refund and Cancellation Policy is valued.
Key Takeaways for Future Customers
- Read the Exchange, Refund and Cancellation Policy before booking.
- Compare online rates and confirm what taxes and breakfasts are included.
- Expect personalized itinerary planning and local guide arrangements.
Negative Feedback / Risk Areas
- Customer complaints about perceived overcharging and extra cancellation or service fees.
- Disputes over rate differences and nonrefundable hotel rules can affect refunds.
- Occasional claims challenging advertised expertise and billing transparency.
Positive Feedback
Clients praise attentive customer service, smooth itinerary changes, upgraded rooms, included breakfasts, and knowledgeable licensed tour guides arranged by the agent.
Barbara Katz - Customer Care Review
- - Barbara Katz organized a 3-week Italy trip with Eurail and private tours.
- - Hotels included free breakfast; rooms upgraded; guides were punctual.
Barbara Katz made all the arrangements for a 3 week trip to Italy, with Eurail tickets, and private tours for 4 cities as well. All hotels included free breakfasts, which online pricing did NOT include.
The rooms were also more upgraded than we expected, with Prosecco and appetizers to welcome us! She personally knew all the Licensed Tour Guides she arranged for in each city who were college-educated, punctual, knowledgeable, and accomodating. In addition, after she booked everything, we had a family situation to cause a change in our departure date....so everything had to be changed, which caused her 2x the work, and she did that with good humor.
Everything went off beautifully, just as she planned. Can't say enough good things about her.
New York, New York
Rebuttle to review
- - The reviewer says the other party is not truthful.
- - They claim no service fee without a booking.
- - Rates booked include tax and breakfast.
this person is not telling the truth. I have never ever asked for a service fee if I did not do the booking.
AND many hotels have non refundable non changeable hotel rates online that are very restrictive, which I try not too book, because they often are not covered by insurance. Rates that I book are inclusive of tax and breakfast, and many people read rates online and don't realize that they are not the same. Furthermore, I have been to Italy over 60 times, and know it quite well. To say that I don't know what I am talking about is far from true.
Perhaps we were just not a good "fit". Although I try, I cannot please everyone.
But to say that I am not an expert is simply not true. My Italian drivers and guides regard me as very knowledgeable and I have many happy customers.
Barbara Katz WORST TRAVEL AGENT
- - The agent ruined my Italy trip.
- - She overcharged for tours not as advertised.
- - She claimed to be an Italy expert and seemed inexperienced.
NEVER use this agent. She booked travel to Italy for me and it was terrible.
She overcharged me for tours that was not what she advertised. She says she is an "ITALY EXPERT" but she has no idea what she was talking about! We ended up canceling the whole trip and using a local company for half the price. AVOID HER AT ALL COSTS.
The hotel part was even worst.
Once I booked the hotels with her I found much better rates online.
When I went to cancel she wanted to charge me extra for the "trouble" that she went through. This lady has no idea what she is doing.
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just before I looked at the check of $5666, I have faith ...that...my friends brother could actualy receiving money part-time at there labtop.. there uncle started doing this 4 only about twenty one months and by now paid the depts on there mini mansion and bourt a great Jaguar E-type. I went here, ======bit90.com=====