Tondalaya Mgo
map-marker Pontotoc, Mississippi

Too much long waiting time at pontotoc MS care

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I and my spouse been a regular customer of MS care pontotoc 353 Hwy 15 N. Services are good but unfortunately I have tell you that whenever we have to take services of this location (IF YOU have at least minimum ONE HOUR then and then take the appointment otherwise JUST forget that you will be able to complete your other task)then always it takes at least one hour. I know this location might remain busy but still I dont think every single time remains busy. I dont know but looks like nobody is interested in giving services in timely manner. And it happens anytime during work hours- whether in the morning or afternoon. We are working people just like MS care employee so at least expect to get service in timely manner. Hoping to get services in timely manner in the future. Hoping a favorable response from Baptist Customers Care Service. Sorry but reality Giri
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Jerry M Het

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Verified Reviewer
| map-marker Memphis, Tennessee

Need a pre hospital admin

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Inability to get prep admission from Dr Berryhill!!!!!!
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Preferred solution: Deliver product or service ordered

User's recommendation: Go somewhere else!

Angelina L Rta


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Baptist Memorial Hospital - Trash
My father has been a patient for 3 days now at Baptist hospital- Jackson. The trash hadn't been taken out since he arrived on the 3rd floor. Now i see why there are 2 large trash cans in the room. Plus his gown was left on the floor.
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Robert J Jcf
map-marker Plano, Texas

Horrible Dirty Hospital

Updated by user Mar 15, 2013

Since this report the Public Advocate got involved and according to information from her the issues have almost all been attended to, except the nursing issues of lack of empathy and signing sheets ahead of time schedule.

Original review Feb 12, 2013
I stayed in this hospital for 3 nights and experienced a terrible experience.A high percentage of nurses not caring, and with no empathy. Nurses handling my IV with no surgical gloves on. Bed sheets not being changed when soiled. Linen and trash over flowing onto the floor. Nurses throwing soiled gloves onto the floor. Alarm button not working. Nurses signing the check on patient sheet for all hours at the beginning of each shift, but not checking every hour.Air conditioner duct was filthy with black grime.Food was good and nicely served.I was glad to get out alive.
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Edward O Xdp
map-marker Memphis, Tennessee

Hospital failed to record serious fall and injury

My wife and I have received fine outpatient treatment at Baptist Hospital ("East") for many years. But on Sept 30, 2010, she was admitted with chest pains. No heart trouble was found but she weakened rapidly, perhaps due to narcotics administered. A nurse, having been warned that the patient was unsteady, dropped my wife (or allowed her to fall) while moving her from bed to toilet. My wife had extended unconsciousness and delirium. The fall was apparently unreported and there was no exam for concussion or broken bones. Our complaints to the nurses and doctors and swelling in my wife's foot were not charted. Increased painkiller was administered. After my wife was released from the hospital and I took her to a doctor, she was diagnosed with a broken foot, broken vertebra, dislocated vertebrae, serious digestive complications (gastroparesis, presumably caused by narcotic painkillers administered without stool softener) requiring drugs with bad potential delayed side effects. My wife was in considerable pain for two months and unable to resume normal life for three months; I lost three months of my usual life caring for her. Many thousands of dollars of medical expenses were met by the taxpayers (Medicare), not by us, that should have been paid by the hospital. The hospital refused to give any help or information; it refused to return phone calls for months. After I wrote to city council members and legislators, I received a letter saying that my wife had been treated according to Baptist Hospital standards.
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I'm the original poster here. We did eventually get told that Medicare had refused to pay the bill from Baptist Hospital and we should not pay it either.

However Medicare did pay all the bills for subsequent treatment of the broken foot etc., and told us they would only collect those from Baptist if =we= won a malpractice case against Baptist.

We spoke with attorneys and doctors who told us that Baptist was so badly broken that it was not going to improve - it would rather defend malpractice suits than fix the problems. Since we could not get our three months back and money would not substitute, we did not pursue the malpractice claim.


While I certainly agree that Baptist is very careless with records, possibly due to the extremely poor treatment of Baptist employees by the administration there, medical records get loose in bizarre ways. I recently bought a used file cabinet from a used furniture store, and it had a lot of medical records in it.


Baptist Memorial Hospital, Memphis Tn. Somebody is sharing patient information.

those miserable people are requesting payments from Emergency Dept. be careful.

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