BannerBuzz

I ordered my banner on February 22, 2024, at 7:28AM. I received an email notifying me that my order had been processed successfully exactly 1 hour later.

Then at 8:40 AM, I received an email that my artwork was ready for approval and at 9:50 AM, I saw the email and approved the artwork, where I got another confirmation email.

I paid an extra $35 to have Priority Overnight Shipping which would arrive *overnight* for the next day, Friday, Feb 23. This was the date given in the checkout and in my confirmation email.

That same day, at 12:24 PM, I received an email that my shipping had been "downgraded" from Priority Overnight, to now come days later on Mon, Feb 26.

When I emailed the company to ask why they could not fulfill my paid overnight shipping, and then to ask for a refund if they could not fulfill as promised, I was faced with excuses about the approval not going through in a timely manner (though it took less than a few hours to approve the design, and never did they notify that the overnight shipping was contingent upon an approval within any particular timeframe) and they also copy/pasted repeated robotic answers. There is no real customer service nor am I convinced I ever spoke to a real human.

When I received my banner on Monday, it was made extremely poorly, a very thin flaky material that is not at all what I expected out of 13oz vinyl (used a different company previously and their 13oz vinyl was miles better). The coloring was also slightly off - the green looks fine but the cream is much closer to stark white.

So now my branded colors are not the colors that match the banner. When I emailed them about this, they said it is normal and the industry standard that colors do not always convert. Well, that is not what I approved or paid for. The proof they sent was identical in color to what I ordered, but not quite what I received.

They have refused all requests for refund and have taken no ownership of the shipping or coloring issue.

Absolutely one of the worst customer service and product experiences I've ever had.

Ironically, the "how was our service" Typeform link at the bottom of my confirmation email is not an active web address. I will be going quite literally anywhere else for my small business needs in the future and encouraging everyone I know to do so as well.