Banner Bank Reviews
Banner Bank Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating: 2.3 star rating based on 2 customer reviews; consumers are mostly dissatisfied and report issues with verification and locked access.
Key Takeaways for Future Customers
- Read recent Banner Bank reviews to learn about account access and customer service experiences.
- Expect possible delays resolving verification or account locked problems and limited phone support on weekends.
Negative Feedback / Risk Areas
- Poor customer service and inconsistent identity verification leading to refused help.
- Accounts getting locked after password mistakes with slow or unclear recovery and uncertain debit card access.
Positive Feedback
Some recommend trying another bank but note Banner Bank is usable; customers appreciate routine banking features when service issues do not arise.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating: 2.3 star rating based on 2 customer reviews; consumers are mostly dissatisfied and report issues with verification and locked access.
Key Takeaways for Future Customers
- Read recent Banner Bank reviews to learn about account access and customer service experiences.
- Expect possible delays resolving verification or account locked problems and limited phone support on weekends.
Negative Feedback / Risk Areas
- Poor customer service and inconsistent identity verification leading to refused help.
- Accounts getting locked after password mistakes with slow or unclear recovery and uncertain debit card access.
Positive Feedback
Some recommend trying another bank but note Banner Bank is usable; customers appreciate routine banking features when service issues do not arise.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor support or help
- - Attempted a simple transaction; no money involved.
- - Two reps refused help due to verification.
- - Second rep asked travel history for verification.
i called to do a very simple transaction (not money involved).
i didn't ask for any personal information, or to change anything at all.
just the issue i thought would be very simple, take a few minutes perhaps.
got one rep who refused to help (claimed couldn't verify me).
second one asked the same questions and claimed the same.
the questions i got asked were typical, and i got them correct (surprise).
but the second person decided to ask me, and i wish i was kidding, but i'm not,
to 'further verify' me they asked:
have i traveled out of the country?
have i traveled at all (same question i think)?
have i made purchases in a foreign country?
seems to be about what was asked, but begs the question, what does this have to do with my verification?
do banks now verify or track my traveling (as in i didn't pay for it with my bank card or anything bank-related to this account)?
why was i asked these questions at all?
i find it not necessary and uncalled for.
i already answered correctly the typical questions to expect.
seems like the previous rep was just finding any and all excuses to
either insult me,
waste my time,
not want to do their 'job,'
find any excuse to deny me help, and oh, of course, i'm the bad person here not 'cooperating' or not doing their 'verification.'
of course, they will never answer any valid question you ask.
User's recommendation: try another bank
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy account is locked
- - The account is locked after a wrong password.
- - Tried other avenues for help.
- - Wants on-call help and a callback.
- - Can I still use my debit card?
Tried to access computerized teller and keeps saying account locked. I accidentally entered the wrong password and it locked account.
Tried other avenues .
Even though I wish them a long weekend, someone on call would be comforting. I hope someone calls me before Tuesday Can I still use my debit card?
- Personal device and good fraud protection
Preferred solution: Someone to call me today or tomorrow
User's recommendation: Banner Bank is good but wish they fad an agent to talk to to answer simple questions.
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So instead of answering yes/no, you threw a tantrum, didn't get what you needed, posted here and claim your time was wasted?