Dwayne G Apo

Failed to receive replacement debit card.

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I reported a lost debit card and requested a replacement be mailed. I was told it would take up to 5 days to receive. I called express banking after waiting 8 days and was told that it was returned to them for some reason. They could have notified me about problem. I will now go to the branch bank and get a new card or close my account. Bank of Texas and Express banking are a joke.
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Whitney M Bhk

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Verified Reviewer
| map-marker Sherman, Texas

Fraud dept is not returning calls

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I have been trying to reach the fraud dept of Bank of Texas for two months! Some woman named Christiana has a voicemail I keep getting there and she has yet to return my damn phone call! I was a victim of a scam where someone posed as an employer attempting to transfer me my paycheck but it was flagged as fraud and my account locked. I deposited sixty dollars of my own money in my bank before I realized this and now they wont give me my money back or close the account unless fraud unlocks it? I need help!!!
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Loss:
$60
Pros:
  • Convenient
Cons:
  • Incompetence
  • Lacking customer support
  • Unorganized

Preferred solution: Full refund

User's recommendation: Stay far away!

Samanta Jvr
map-marker Dallas, Texas

Ur ATM took my money and then denied the transaction and keep my money

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I use one of ur atm at a qt this morning at it took my card and tried to issue money but then said denies but took the money out of my accy
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Anonymous
map-marker Houston, Texas

Enroll in Mobile banking

Im having different with Enrolling in mobile banking. She advised that I delete the app and try again. I told her I did that several times still no luck. Instead of trying to help me over the phone she advised I go into the bank or try on a computer verses my phone. The conversation was rushed and this is my 2nd call to them for them and still no help. I was on hold waiting for 30 minutes guys for nothing
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User's recommendation: Please help people don’t pawn it off

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