State: Texas Product: Bank Of America Customer Care Clear all filters (4 of 105 reviews match)
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Bank Of America Customer Care Review

Wow I have been on hold for over 30 minutes trying to report fraudulent activity on my account no answer I finally hung up
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Author
Location
San Antonio, Texas
Service
Bank Of America Customer Care
Reason of review
Poor customer service
Review #926809 is a subjective opinion of poster.
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Bank Of America - Horrible customer service! Run and run very fast from them

1.0
Details
I have a credit card with BOA. Paid the balance off in full and the next statement they charged me interest for the previous month. I PAID THE BALANCE IN FULL way before the due date. Never use a credit card from them again. Called customer service told one time that I should not be charged interest then told I should be charged interest as it was for the previous month. After being on hold for over an hour and passed to three people and all three giving different answers I hang the phone up and call back and this time get someone that actually waived the interest charge. Wow fraud at its best. If I had not been so demanding and called back they would have got the interest from me that I did not owe. I just wanted to pay it and be done with them. I wonder how many people go through what I did and how many actually pay the interest. It was only 26.00 bucks but it is the principal and they are thieves and not a reputable bank. No wonder they have gotten in so much trouble over their business practices.
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Author
Location
San Antonio, Texas
Service
Bank Of America Customer Care
Reason of review
Poor customer service
Review #908419 is a subjective opinion of poster.
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Bank Of America - BOA - CATCH 22

2.9
Details
THE CATCH-22 FEMA writes flood insurance policies for homes in flood crisis. Your mortgage company for properties in flood zones require flood insurance policies to cover the risk of flooding. My customer Jerry Wilson had a $60K flood insurance policy on his property for many years. In Houston we had a drastic flood in April that devastated Jerry Wilson’s home and forced him to live in his attic. FEMA paid him $10K in April and told him he would get the rest later. They gave him the rest four months later. Jerry’s mortgage company, Bank of America, did an audit on his policy and decided that the policy needed to have $72K in coverage to meet their requirements. Jerry called FEMA to add coverage to his policy. FEMA told Jerry that while he was in a claim. He could not change his coverage. They offered to close his claim, but Jerry’s home was not yet repaired because FEMA had taken four months to pay him. Bank of America told Jerry that unless he changed his coverage, they would add the remaining coverage at a much higher price and charge him on his mortgage payment. Even though Jerry was trying to do everything asked of him, FEMA and BANK of AMERICA refused to make an exception to help this customer in a Catch 22 situation to make things right.
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Author
Location
Houston, Texas
Service
Bank Of America Customer Care
Cons
  • Made no exception for a good customer
Reason of review
Poor customer service
Loss
$60000
Preferred solution
Give Jerry an extension on the loan requirements until FEMA is able to complete the claim.
Review #905975 is a subjective opinion of poster.
2 comments
due to recent and several conversations with plano call center in texas nothing was taken care of and when ask to speak with a supervisor(Latressa) was given incorrect information by her concerning acct. I was frequently put on hold several times and the hold time was...
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Anonymous
#800873

this is so true, the call center in Plano Texas the new hires and employees are trained to lie to the homeowners ,and the worst training; they follows employees around and e...

Author
Location
Plano, Texas
Service
Bank Of America Customer Care
Review #472309 is a subjective opinion of poster.