State: Massachusetts Product: Bank Of America Customer Care Clear all filters (3 of 105 reviews match)
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Bank Of America Customer Care Review from Holden, Massachusetts

I live in west boylston ma will no longer us that branch very rude customers service so when to branch in Worcester do not appreciate getting in line waiting my turn and being asked what my bank business is I was making a withdrawal of a substantial amount I was told to use atm it really isn't anyone in line business why I am there which the ladies questions were. Heard by everyone I value my personal Financial business obviously bank of America does not so you can count on my account being close privately and moving to another bank and I quite frankly will pass the word on if you have a rude rude can't tellers at the West Boylston branch and nosy receptionist want to know your business of how much you're taking out in front of customers is that normal procedure for your employers to announce how much and where I should be taking my money and my money is my personal business and I will not be harassed or treated rudely in any Bank and Bank of America has to be the rudest customer service ever
2.3
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Bank Of America Customer Care
#880111
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Bank Of America - Customer Care Review from Framingham, Massachusetts

Bank Of America - Customer Care Review from Framingham, Massachusetts
9th in a line of 12. This happens every day. 2 tellers and the management standing around watching. It takes 15-30 minutes to get to the counter. Unacceptable customer service. When you get to the counter, service is great but this is the new normal. Not enough staffing for times they KNOW are busy. Snap out of your cheapness bank of america
2.7
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Bank Of America Customer Care
I liked
  • Quality of service once i got to a teller
I didn't like
  • Long lines
#872754
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Bank Of America - Customer Care Review from Boston, Massachusetts

I have had it with the back door overdraft fees and no help from customer care. If I over draft that's my problem I accept that but when I am transferring money between my own accounts and I don't realize that it's going to overdraw the other and I get hit with. $35 fee and then told oh well sorry you didn't know we could charge for that it really *** me off. I am a single mom of four struggling as it is and you hit me with a fee for transferring my own money from one of my accounts to another that's ***. I have had enough of this bank.
2.0
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Bank Of America Customer Care
#564561
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