State: Maryland Product: Bank Of America Customer Care Clear all filters (6 of 105 reviews match)
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We have been with the bank for 25 years and somebody entered my last name as middle name.When the account verification was needed, the error was caught BUT even though it was not my fault, they froze our accounts and told us that we HAD to go to a local branch to get...
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Anonymous
Anonymous

When you go in to the branch, fire B of A and go to a local, community bank or better yet, a credit union. All of the monster mega banks are a bad deal.

1.0
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Bank Of America Customer Care
I didn't like
  • Customer service
#1139970

Bank Of America - Customer Care Review from Cockeysville, Maryland

Bank of America is the most arrogant Least customer friendly company around. I get better service at the DMV. Their attitude is why 1. I do not invest with them. My investments total 7.65 million dollars. 2. I do not keep much money in their bank 3. I bad mouth them every chance I get online or in person They go out of their way to belittle customers and make them feel like they are being laughed at. Their customer service is ridiculous. 2 HOUR HOLD TIMES! REALLY? They might as well have the recording say : "*** YOU LOSER WE HAVE YOUR MONEY AND DON'T GIVE A *** WHAT YOU WANT. WE AIN'T ANSWERING THE *** PHONE. WE ARE TOO BIG TO GIVE A ***. " At least that would honestly express how the really feel about their customers.
1.0
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Bank Of America Customer Care
#947265
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I stayed on the line to talk to customer service to transfer money from my checking to savings.After 10 minutes I gave up waiting and hung up. That's ridiculous! Why should it take that long to do such a simple thing? This isn't the first time that I had problems...
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Anonymous
Anonymous

Bank of America is a lousy bank. Yesterday I went to get a cashiers check and they only had one teller doing transactions and the other teller was counting money wit heir mac...

1.0
Product
Bank Of America Customer Care
I didn't like
  • Unneccessary delays
  • Delays
  • Poor hours
#887064

Bank Of America Customer Care Review

Update on my Bank of America issue.Good news my money has been credited.Yeah!! The rep who was assigned my case Jody was very helpful.Thank you Jody
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Bank Of America Customer Care
#867086
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I've been a customer for almost 10 years and it seems like this bank has gone to pits in the last 2 years.Their customer service is so pathetic and I feel sorry for their reps because they don't have the ability to resolve customer issues. I called to stop a bill pay...
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Anonymous
Anonymous

Because you set it up online with your password. So you need to cancel it. How can a customer not know how to cancel a transaction they set up? *** people

2.3
Product
Bank Of America Customer Care
#852325
Today I went through Teller Assist drive thru to make a payment on my Bank of America Visa.The teller told me to punch my card number in which I did.Then she told me to put the money into the machine.No envelopes just the money.I tried and it wouldnt do it.The teller...
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1.0
Product
Bank Of America Customer Care
I didn't like
  • That employees dont have a clue what to do
#849780