Bank Of America
Reviews and Complaints
CFPB Complaint Radar
Powered by AI · Based on data from the U.S. Consumer Financial Protection Bureau and PissedConsumer.com
Top Bank Of America Consumer Issues
CFPB
- Payment disputes
- Account problems
- ATM issues
PissedConsumer
- Service delays
- Account closures
- Held funds
Both sources report issues with account management and customer service. However, PissedConsumer highlights more complaints about account closures and payment processing. The CFPB focuses more on payment issues and service fee disputes.
Saint Louis, Missouri
I have been locked out of my Visa card number *** why please unlock my card my new email address is ***
I used it on eBay twice no problem. But then it stopped working what happened. Card number *** my new email address is ***.
Mcgregor, Texas
Continue Fraudulent Charges on my Banking Accounts and 5 times in a 6 months period Always getting locked out of my account And I don't even have overdraft protection and still they are processing pay
- - No overdraft protection and frequent negative balances before deposits.
- - Fraudulent charges and five debit-card replacements in six months.
I don't even have overdraft protection and how I am always negative balance before I get my next deposit I have had more fraudulent charges on my accounts my debit cards have been replaced 5 times in the past 6 months and [PERSON_NAME] And Bank of America have been holding trust accounts for years now and they still keep avoiding the issue of recovery from customer Service Costodain Beneficiary Private Government Investments and Back employers payment and retirement services I have turned in Investments statements to several Wealth Management Advisors And All they do is put ne on the back buner a
User's recommendation: I am So Serious I Am going to Pull all my assets and Never recommend them
Snellville, Georgia
Locked my account after claiming US checks I devoted were a scam do yourself a favor and skip bank of America
After months of wor8with them despite branch staff being quite friendly the back office were basically unwilling to help and not only locked the checks but closed all of my accounts despite my social security going in there every month now I have to find another bank for that pupose.avoid at all costsTry 5th 3rd or PNC
User's recommendation: Give bank of America a pass
Jupiter, Florida
Lack of customer serice
i can't get through the automated *** phne system. ges in circles or hangs up. deplorable!
rep won't verfy if they are feom b of a.. get tons of b of a spam calls. i need verfy the reps/. they verfy me.
tired of going to the branch cause i can't get through. phonr ***
never can get the right rep
User's recommendation: don't use
Bank of America's long hold times are unacceptable and disrespectful to the customers. So is the company's relentless upsell from the automated system (doubly disrespectful) while on hold with no bypass, opt-out or option to listen to soothing music while on hold, e.g.
Rather than listen to the automated system's upsell nonsense - which makes me for sure NOT use any of its other services - I am taking this unnecessarily long hold time to write a negative review about BOA, which I call Boa Constrictor, to warn others that the bank wants to do what's' best for itself, not its customers. The incredibly bad automated system is now telling me that the company "is doing its best" to get me to a live representative quickly. No, it is not. It wants callers to use the automated system so the company can lay off the live reps which cost the company money.
*** should hire more reps to cut down the hold time, that would be customer friendly. BOA used to be good but no longer with its greed and poor customer service.
I am on hold now for about 20 minutes to get a simple answer from a live rep during a non-peak time. Not acceptable.
Replying to
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Verified ReviewerBank of America
I got help from [PERSON_NAME]. She is FANTASTIC.
I saw bad reviews on the pissed customer site, and did not experience any of that! [PERSON_NAME] spent time with me and answered all of my questions.
I did not feel rushed. I am very happy to use the Bank of America cc.
Bay Shore, New York
Fraud on my debit card
I was thrilled with the help that the representative gave me. I was not happy with the "glitch" in the system that allowed my card to remain active when it should have been blocked.
Atlanta, Georgia
Everytime I try to buy or pay a bill my debit card blocked Everytimetime and it's embarrassing *** had my debit card blocked and I tried to pay a fine in the court house so please stop blocking my de
I need yall to stop blocking my debit card then when I call to get it unblocked I'm always on hold for atleast 45 minutes and always having to step out so I can call is embarrassing
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Verified Reviewer |
Candelaria, Santa Cruz De Tenerife
Not helpful
Never
I have been calling BOA for 28 days and NOTHING HAS BEEB RESOLVED. Awefull customer service Please un restrict my account
Saint Louis, Missouri
Change credit card address
I was able to change my mailing address very quickly. The young lady I spoke to was very friendly and helpful. It was a good experience.
User's recommendation: Bank of America is easy to work with.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblem with a branch manager
- - Donovan, a temp manager, told me I could never leave.
- - Claims are placed on my account almost daily.
- - I filed a complaint about Donovan; he’s still there.
Hang in there! Still would like an apology for the rude behavior of a manager. Keep up your end of the agreement and remember to keep your integrity and always be business like with no emotions.
The day ***, the temporary branch manager, told me I could never leave Bank of America, I didn't believe it! Now I know he was right!
Claims are put on my account almost daily... I speak with the fraud department and hear in 7 days they'll be gone! Yeah, right to my account, which leaves me in the negative!!! I just give up!
I filed a complaint about ***; he's still there! I am almost a 69-year-old liver transplant patient, and I don't know how much longer I can keep going.
Physically and emotionally, I am exhausted! This is how they treat a 16-year customer.
Preferred solution: Apology
User's recommendation: Don't put yourself in this nightmare!
Portland, Oregon
NO CALL BACK
Okay, I called in and was on hold for 30 minutes. Then I called again and put myself on the call back list.
It's been over 4 hours now. this is not good and i will most likely moving to a different bank
User's recommendation: expect no call backs
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Verified Reviewer |
Plano, Texas
I question Bk of America 's security method as I have had to cancel several cards, kept getting hacked or notified of suspicious activity and get new accounts and cards. Finally said am done cancel.
Decided to cancel all accounts. Was not satisfied with failures of security on my accounts. Very disappointing.
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Verified Reviewer |
Madrid, Madrid
Debit / Account
My reference number has not been received, and therefore I do not have access to any of my accounts. Can you please help?
- Prestigious intitution
- Not doing what they said
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Verified Reviewer |
Cornellà De Llobregat, Barcelona
My reference number not received yer
My account is closed. A supervisor from *** promised to send a letter with a reference number to take to a branch. Still not received.
- Branch locations
- Customer service
Northport, New York
Lost card
I called in to this service.I had an automated AI help me. All went smooth,they closed down my debit card. The only problem is that I am still waiting for my new card to arrive.I need my debit card ASAP to use.
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Seems like BOA could be struggling financially and resorting to anything that benefits themselves including those things not benefitting their customers. What the heck happened to this company? Badly mismanaged now with ridiculous policies and maybe politics.