State: California Product: Bank Of America Customer Care Clear all filters (7 of 105 reviews match)
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1.0
Details
I have my friend of almost 40 years help me by listening to phone calls together so she can help me I cant hear well or understand the terms plus Im getting old and I need the help.Today they demanded I take it off speaker phone that she couldnt hear the conversation....
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Author
Location
Redding, California
Service
Bank Of America Customer Care
Reason of review
Poor customer service
Review #1172194 is a subjective opinion of poster.
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Bank Of America - *** customer service

1.0
Details
Thanks a lot B of A for nothing. The wait time in line is getting out of hand. 2 tellers at the lunch hour-30 people in line. I waited 45 min. which took up all of my lunch hour. I guess the goal is to get rid of the customer. Get a clue, when people are complaining in line, the roving manager never comes over to find a solution. Wish i could just bury my money in the back yard. They keep telling us to use the ATM, I dont want to take large sums of money(RENT) out of the ATM. If my card is ever stolen there goes everything. Looks like i'm going to have to change banks even tho i've been a cutomer for over 20 years.
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Author
Location
Turlock, California
Service
Bank Of America Customer Care
Cons
  • Customer service is almost invisible
Reason of review
Poor customer service
Review #967469 is a subjective opinion of poster.
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Bank Of America - BOFA customer service sucks!

I needed copies of statements from closed accounts. Accounts were closed about 4 months ago. I went to the branch. They told me to call customer service. Why not spend the 5 minutes to print the statements and have a satisfied customer? I guess that is far too simple and the correct thing to do. It took me 30 minutes to get an agent on the phone. I was told they would send the statements. They still have NOT arrived!! I I will NEVER do business with BOFA! Ironically, I had considered changing back to BOFA from another major bank who is now involved in scandal. That is not happening!
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Author
Location
San Francisco, California
Service
Bank Of America Customer Care
Reason of review
Poor customer service
Review #919932 is a subjective opinion of poster.
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Bank Of America - Absurd "security" procedures & questions!

2.5
Details
Had the unfortunate need to speak with BofA today. They sent me new credit cards stating my existing card "may have been part of a data compromise at a merchant where you do business." Well, if I need new cards then wouldn't it be nice to know WHICH MERCHANT may have been compromised (so I could be more careful with them in the future)? So instead of telling me this in the mailing with the new card I had to call them and ask. Customer Service couldn't help me because they don't have access to that info. [Transferred to "Fraud Dept".] The Fraud Dept, of course, has to "verify" me again but, since they're Fraud, they have to be even more attentive. 1) They ask a former address. I give a former address. Then they want a cross street near my former address. "Can't anyone with Google Maps tell you that? (with the info I just gave you)" I ask. How is that "security" or "verification"? 2) What is your tel# on record and who is the provider? they ask. After prompting I tell them the number and then tell them the provider IS NONE OF THEIR BUSINESS!! I'm assured they have "public records" that tell them this information so I reply that they should use their public records but that I won't participate in confirming or denying "public records". So, considering that their objective is to "verify" that I am who I claim to be, HOW IS IT MEANINGFUL TO USE INFORMATION TAKEN FROM PUBLIC RECORDS FOR THAT PURPOSE RATHER THAN USING INFORMATION THAT I HAVE GIVE THEM DIRECTLY?? I can state for a fact that several pieces of their so-called public record info are WRONG. This method of "verification" is nothing more than personal information trolling!! and is based on speculative information. I declined any further absurdities and ended with my case being escalated to the Executive Resolutions team. I have marginal expectations but will repeat these complaints there again. I urge anyone encountering similar nonsense to COMPLAIN LOUDLY and move your business elsewhere!!!
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Author
Location
Redwood City, California
Service
Bank Of America Customer Care
Cons
  • Absurd security procedures
Reason of review
Absurd security practices.
Loss
$250
Preferred solution
FIX THE PROCESS!
Review #878671 is a subjective opinion of poster.
2 comments
Today, May 11, '16 I called C.S.to find out why my new checks had not arrived. An email from them stated it shipped on May 6th, 5 days ago! All I received from C.S. and a supv. was "it can take up to 10 business days." I repeatedly reminded them that it was in the USPS...
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Steelman7700
#1159832

The poster stated that the check company purportedly gave it to the P.O. on May 6th. The P.O. doesn't take 6 days to deliver it as a practice. He is questioning if the check c...

Author
Location
Camarillo, California
Service
Bank Of America Customer Care
Reason of review
Poor customer service
Review #846032 is a subjective opinion of poster.
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Bank Of America Customer Care Review from Walnut Creek, California

House burnt down in 2015. BOA claims agreed to get Ins. Chk. expedited to pay builder. With chk. in hand and previous arrangements made I went in for BOA endorsement code. Inspite if copious notes agreeing BOA lied and would not endorse the check and my builder is off if the job. The claims department does not care whether they lie or not. The chk. Goes to the builder in order to make their investment ( mortgage) on the property whole. They are too *** to grasp that. BTW I am a senior citizen and the treatment is awful by BOA
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Author
Location
Walnut Creek, California
Service
Bank Of America Customer Care
Reason of review
Poor customer service
Review #842323 is a subjective opinion of poster.
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Bank Of America Customer Care Review from Silverado, California

1.0
Details
What bank on a friday has only one teller working the window.. I am 9th in line.. And the teller is the yucaipa ca branches worst teller.. Slowest.. Worthless person.. I own a small business.. I should not have to wait in line.. Going on 17 mins now.. Still 5th in line.. Do you think the manager would get off his fat *** and asssit customers.. Nope.. Sitting in his glass walled office solo... They suck.. But they are better than the other bank in town.. Chase..
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Author
Location
Silverado, California
Service
Bank Of America Customer Care
Reason of review
Poor customer service
Review #830332 is a subjective opinion of poster.