Product: Bank Of America Customer Care Clear all filters (105 of 105 reviews match)
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I have my friend of almost 40 years help me by listening to phone calls together so she can help me I cant hear well or understand the terms plus Im getting old and I need the help.Today they demanded I take it off speaker phone that she couldnt hear the conversation....
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1.0
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Bank Of America Customer Care
#1172194

Bank Of America - Fraud

UTTERLY disgusted with how Bank of America chooses to do business! There was a fraudulent charge on my account SATURDAY Jan 6th. Today is now MONDAY Jan 15th and the money was barely returned SUNDAY Jan 14th. MY MONEY has been withheld from me for 8 DAYS! This is completely unacceptable and disappointing. I've called 10 times and everyone has been giving me the run around. I'm going to make sure I tell all my friends and family about my awful experience with this company!
1.0
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Bank Of America Customer Care
#1169512
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Bank Of America Should BE AVOIDED!!!!!!!!!!!!!!!

On December 18, 2017 I contacted BAC in the hope I could dispute and file a claim against a charge from a company that seemed to cheat me by offering an invest book for the sum of nineteen dollars. I never received my purchase and contacted the company. Their answer was the book was back ordered and had no idea of when the book would be sent to individuals that had paid for the book from over two weeks. I had a strong feeling this book offer was nothing more than a ripoff! I contacted Bank Of America and waited over an hour to open a claim against the company for a refund of the nineteen dollars charged on my credit card from the company. Dealing with Bank of America is simply an exercise in futility! I sympathize with customers that have loans, mortgage's or any problems with their credit or issues involving Bank of America!. I am grateful my issue only involved nineteen dollars and not a loan or a more serious problem!
1.0
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Bank Of America Customer Care
I didn't like
  • Unable to assist
  • Lack of knowledge or unwilling to help
#1151264
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BofA has become desperate and greedy.I have been a customer for over 10 years and as of today have closed my checking and credit card accounts with them. I was recently charged two overdrafts because we transferred money from my wife's BofA money market account through...
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Anonymous
Jennylyn cuerdo rasco

Yes screw um they just use us as tools. All feds!!!

Anonymous
Jennyltn Puerto rasco

Screw them. I know cheats when I see them. We all should take our business elsewhere. Let bank of America crash. We can all pull out of there

1.0
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Bank Of America Customer Care
#1149265
We have been with the bank for 25 years and somebody entered my last name as middle name.When the account verification was needed, the error was caught BUT even though it was not my fault, they froze our accounts and told us that we HAD to go to a local branch to get...
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Anonymous
Anonymous

When you go in to the branch, fire B of A and go to a local, community bank or better yet, a credit union. All of the monster mega banks are a bad deal.

1.0
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Bank Of America Customer Care
I didn't like
  • Customer service
#1139970

Bank Of America - Never no tellers

Every time i go to Bank of America it’s never any tellers to accommodate the people in line. They have one teller working the inside and drive tru. Friday and Saturday is the busiest days only 2 tellers. I never can go there and get in and out. 1/2 hour in a bank to cash a check or any business is unacceptable with the fees they charge. I’m searching for banking elsewhere I can’t anymore. There going to lose more customers than they can blink.
1.6
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Bank Of America Customer Care
#1132942
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Bank Of America - Not enough tellers

I've been banking at Bank of America for years -- the last 21 years at the Fair Oaks location. The service in the past has been wonderful. However, after the changes were made a couple of years ago, the service is atrocious. Only one drive thru line and the one open is slow slow. This morning I was the second in line at the drive thru -- waited 15 minutes -- still the car in front of me was still waiting. I went inside -- just to get a check cashed -- one teller and one was helping him. I waited another 15 minutes. Finally, I got help. This is terrible customer service and I have heard others complain. I used to be able to pull in the drive thru for a check to be cashed and I was out of there in less than 5 minutes -- now just to get a check cashed takes a half hour or more.
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Bank Of America Customer Care
#1115771
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Bank Of America - Credit Card Fraud

Upon checking my account online, saw 3 cash advances of $1500 made from 2 Wells Fargo and 1 Santanders banks. I called Bank Of America's Customer Service who took some details about this and reassured me that:1) the credit card would be immediately frozen, 2) a new card issued within 3-5 days 3) The money would be refunded but would take time. Checking after 2 days and seeing "Pending" for the $1500 I called again. I was told it should be processed thru in another day. The next day the $1500 was refunded and my new debit card arrived in an Fedex overnight envelope. You cannot beat that for reassurance and makes me hate dealing with Wells Fargo or Santander.
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Bank Of America Customer Care
#1110144
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Customer for forty years and there was a problem with our account.Late Payment because we didn't get the notice. When we found the problem called to correct. Paid the amount due, They didn't care if they made a mistake or not. We still had our credit score dinged...
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Anonymous
Anonymous

"We still had our credit score dinged "Huh? How many days past due were you? What do you mean you didn't get the notice? What does that mean?I don't have to get a notice to kn...

1.2
Product
Bank Of America Customer Care
I didn't like
  • Bank policies
#1099871

Bank Of America - Worst bank ever stay away!

Bank of america, is unfairly and inappropriately reporting me negatively to the credit bureaus, for an account that was transferred out to PennyMac and they already deleted the tradline. When I reached out to BOA they gave me the run around, although it's clearly showing that the account is not accurately reporting at least by one bureau, and by one bureau it's not existing at all. At one point, the bank even unlawfully threatened me, not to contact the bank anymore, which is a open to the public; federal bank, They are reporting an account that has been service released in 2013 to another bank as delinquent in 2015 as many times I have made them aware of it they are not correcting it.
1.0
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Bank Of America Customer Care
I didn't like
  • Criminal business practices
#1076099
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