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New Reviewer

Over draft

I canceled the items that I ordered and haven't been reimbursed yet and the overdraft hasn't been taking off and I shouldn't have 2 pay the overdraft fee they should let me know when when not to take money out of my account if I don't have it in there thank you
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ID
#3760252 Review #3760252 is a subjective opinion of poster.
Location
Coeur D Alene, Idaho
Loss
$4
Preferred solution
Full refund
New Reviewer

Small banks can be worse than the big ones!!

See I made an ACH payment for my car payment on Wednesday and like a Christmas miracle it posted Wednesday night about 24 hours BEFORE my direct deposit will be made available and it overdrafted my account. That's right less than 12 hours later the payment posted. (every other time I've used ACH for this car payment it has taken no less than 3 full business days after I make the payment) When I went to the Bank they said "of course we'll pay it but there's going to be a $36 overdraft fee". When I asked how this processed the same business day instead of the normal 4 days she said "well your car loan company must have updated their software" TOTAL BS!! Going back to Wells Fargo...
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ID
#1388593 Review #1388593 is a subjective opinion of poster.
Location
Kellogg, Idaho
Pros
  • That it was a small bank and seemed to be personable
Cons
  • That they would not reverse the overdraft
  • Excessive overdraft fee caused by a very unusual situation
Reason of review
Poor customer service
Loss
$36

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