New Reviewer

Small banks can be worse than the big ones!!

See I made an ACH payment for my car payment on Wednesday and like a Christmas miracle it posted Wednesday night about 24 hours BEFORE my direct deposit will be made available and it overdrafted my account. That's right less than 12 hours later the payment posted. (every other time I've used ACH for this car payment it has taken no less than 3 full business days after I make the payment) When I went to the Bank they said "of course we'll pay it but there's going to be a $36 overdraft fee". When I asked how this processed the same business day instead of the normal 4 days she said "well your car loan company must have updated their software" TOTAL BS!! Going back to Wells Fargo...
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ID
#1388593 Review #1388593 is a subjective opinion of poster.
Location
Kellogg, Idaho
Product
Bank Cda Standard Checking Account
Pros
  • That it was a small bank and seemed to be personable
Cons
  • Excessive overdraft fee caused by a very unusual situation
  • That they would not reverse the overdraft
Reason of review
Poor customer service
Loss
$36

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