Bandwidth Reviews
Bandwidth Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bandwidth has a 1.4 star rating from 5 customer reviews and consumers are mostly dissatisfied; Bandwidth reviews cite stolen phone numbers, porting problems, poor customer service, privacy and data security concerns, and a high price level.
Key Takeaways for Future Customers
- Expect unresolved phone number porting issues and slow or absent responses from customer service.
- Reviews warn about privacy concerns and receiving scam calls linked to provided phone lines.
Negative Feedback / Risk Areas
- Frequent Bandwidth customer complaints report stolen or improperly ported phone numbers.
- Multiple reports of no live support, unanswered voicemails and email delays affecting service recovery.
- Users report carriers enabling scam calls and limited action on reported abusive numbers.
Positive Feedback
No positive experiences were reported in these customer reviews.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bandwidth has a 1.4 star rating from 5 customer reviews and consumers are mostly dissatisfied; Bandwidth reviews cite stolen phone numbers, porting problems, poor customer service, privacy and data security concerns, and a high price level.
Key Takeaways for Future Customers
- Expect unresolved phone number porting issues and slow or absent responses from customer service.
- Reviews warn about privacy concerns and receiving scam calls linked to provided phone lines.
Negative Feedback / Risk Areas
- Frequent Bandwidth customer complaints report stolen or improperly ported phone numbers.
- Multiple reports of no live support, unanswered voicemails and email delays affecting service recovery.
- Users report carriers enabling scam calls and limited action on reported abusive numbers.
Positive Feedback
No positive experiences were reported in these customer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Stolen phone number
- - They claim the company stole their number.
- - They had the number for over 38 years.
- - They did not authorize the porting from Xfinity.
Do not trust this company; they stole my phone number that I had for over 38 years. I am in the process of getting it back. I never gave permission for my number to be ported from Xfinity to these people.
- No pros they are thiefs
- Steal phone numbers
Preferred solution: Apology
User's recommendation: do not use these people
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPhone Number Porting
- - Adreiona Smith, Assistant Town Clerk, asks to reactivate the number 910-647-**** to port to a new carrier and requests steps to proceed.
Good afternoon,
My name is Adreiona Smith, and I am the Assistant Town Clerk at the Town of Clarkton. Our phone number belongs to your company, and we were not aware of this and have been paying another provider for phone services.
We are attempting to port out our phone number to a new carrier and need it reactivated in order to do this. Please let me know what will be necessary in order to move forward with this process. The phone number in question is 910-647-****.
I can be contacted via email or at 910-872-****. Thank you!
- No customer support members are readily available to assist you
Preferred solution: Phone Number Ported
Erlanger, Kentucky
Phone transfer problem
No Live person to talk to. I have tried for weeks and all I get is a chance to email.
No returned calls etc. Only one email to give a review.
Wow
User's recommendation: do not use if you want good customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Modem hookup
Company fixed the issue and I have been provided with apology. Replaced new modem with ANOTHER new modem...the first replacement was a bad modem.
When a company is too busy to call back the tech support for a Bank to get a branch without Internet up and running again... I'd say that company is pretty much worthless!!! Ststaysy
User's recommendation: Stay away, do not purchase!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo call backs from customer service
- - Porting issue with no reply after voicemail.
- - Bandwidth message says they will call back within 4 hours, but there has been no response after 3 days.
Porting issue and all I can do is leave a voicemail. Bandwidth message is: 'we are either helping other customers or you have called after hours, please leave a message and we will call you back within 4 hours'
Huh, its been 3 days and no reponse to emails or voicemail messages left.
Preferred solution: my number back
User's recommendation: stay away
Reno, Nevada
Questions
Please email me back or call me regarding some questions if have.
I have left a few voicemail messages and no one has returned my calls.
Thank you,
Tim
User's recommendation: They do not call or email you back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI lost my phone
Got into a car wreck and I can't find my phone phone number 913-278-**** I would like for my phone to be cut off immediately please and thank you
Preferred solution: The phone cut off I lost my phone in a wreck
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProviding phone service to scammers
- - I got a scam robo-call and checked the carrier around 6:30 PM.
- - They market themselves as a universal platform for global enterprise communications.
I never even heard of this company before 6:30 P.M. earlier tonight, when I received a scam robo-call and looked up the carrier.
From their website: "The universal platform for global enterprise communications"
Read: They sell phone service to other countries, which are then used by scammers to harass Americans from safely outside of our jurisdiction. Literally none of these phone scams would be possible without companies like this selling the service to India, Pakistan, and the Philippines.
- I get harassing calls because they sell the service to scammers
Preferred solution: I would like them to stop providing any phone service to other countries which can be used to call U.S. numbers.
User's recommendation: Keep track of the scam calls and SUE THE CARRIERS.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAllowing scammers to use phone lines
- - Emails claim PayPal and Amazon orders use Bandwidth.
- - Reporting numbers yields no action.
- - Number 818-570-**** is listed in California and a scam.
I receive emails all the time with Pay pal and amazon orders using Bandwidth as the carrier. I report numbers to them they do nothing.
When you receive complaint call the number and then shut them down. Here is the latest 818-570-**** California it is a total scam They want dollars from scammers they don't care about the public being scammed
Preferred solution: SHUT THE SCAMMERS DOWN
User's recommendation: Don't use their service
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