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Bandai

Bandai

bandai.com
What is your customer experience with Bandai?

Bandai Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Bandai has a 2.0 star rating from 3 customer reviews and consumers are mostly dissatisfied. 50% of users would likely recommend. Rating distribution shows 100% unfavorable. Reviews cite high price, limited product diversity, and repeated customer service failures.

Key Takeaways for Future Customers

  • Expect difficulty with account recovery and delayed responses based on Bandai reviews.
  • Verify pre-order billing and watch statements for unexpected charges.
  • Inspect new toys and collectibles on arrival for defects and request parts or replacements promptly.

Negative Feedback / Risk Areas

  • Frequent customer complaints about unresponsive support and no callbacks.
  • Reports of missing orders and unresolved refund or billing concerns.
  • Defective products and limited product/service diversity despite high price level.

Positive Feedback

Some customers note Bandai has what they want and occasional fast responses; a few recommend the service for customer service help.

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Show reviews that mention
answer account contact order beginning ball battle dragon recovery response
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Eric C Rfp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Account recovery

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No answer no response... But once was a guy who wanted to recover a account but you can't get a hold of anybody and nobody ever calls him back I'm here

Loss:
$1000
Cons:
  • Blue

Preferred solution: Recovery

View full review
Eric C Rfp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Trying to receive old account

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I can't get into my Dragon Ball Dokkan Battle account. I would like to recover my old account, please.

Loss:
$1000
Cons:
  • Great game

Preferred solution: My dragon Ball dokkan battle account

User's recommendation: I love the game just not sure if I'm able to recover I spent a lot of money on it

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Dasean F

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brooklyn, New York

An order

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No contact, no answer, no help. I ordered something at the beginning of the year in March, and I still haven't gotten my order.

So please get back to me as soon as possible. Please and thank you.

Loss:
$87
Pros:
  • Have what you want
Cons:
  • When you have a problem no one helps

Preferred solution: Deliver product or service ordered

User's recommendation: When people have a problem there should someone around to help

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Elane Ojc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fast response

Not sure still haven't gotten anything resolved. Waiting but I love that y'all response back. Thank

{{Redacted}}

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Keni Tsj

New toy not working

AI Highlights
  • - Middle button on Tamagotchi isn't working.
  • - We opened it yesterday; it's not working.
  • - It's a Christmas gift my daughter can't enjoy; money was wasted.

New tamagotchi middle button not working we took it out of the box yesterday. It's already not working.

One of the only thing my daughter asked for for Christmas and she can't enjoy it. Wasted money on this for the middle button not working

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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Chicago, Illinois

Need information about a gain my pre-ordered

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AI Highlights
  • - Pre-ordered a game in June; release October.
  • - It was charged before and refunded.
  • - A charge appeared recently; I want to verify it on my new card.
Contains 1 confidential file for company representatives

I pre-ordered a game back in June. It comes out in October. I was trying to see if they took the money from my account already because I had a they did it when I first pre-ordered and they sent the money right back but then just recently they took the money again a couple of days ago so Im trying to make sure that they have the money because I have a new card and I dont have that bank anymore no funds in that account

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Anonymous
map-marker Manhattan, Kansas

S.H. Figuarts Super Saiyan Full Power: Son Goku

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AI Highlights
  • - The neck peg on S.H. Figuarts Son Goku broke.
  • - Purchased around January 2024; break in February 2024.
  • - Requesting a neck peg replacement.

Hi, I was wondering if I can get a neck replacement for my S.H. Figuarts Super Saiyan Full Power: Son Goku (Original Release).

Unfortunately his neck peg broke when I tried to shift it around.

But with all honesty, I did get him in around January of 2024 and his neck broke in February of 2024. But I was just wondering if you guys could get me a neck peg replacement, Thank you, Taahir

User's recommendation: This is a great service place for customer service

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