Bancorpsouth Merchant Services Reviews
Bancorpsouth Merchant Services Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bancorpsouth Merchant Services has 1.0 star rating from 1 review; consumers are mostly dissatisfied and report unresolved overcharges and lengthy contact attempts.
Positive Feedback
Some customers note the company promises rate reductions and refunds and sends surveys promptly, which appears in many Bancorpsouth Merchant Services reviews.
Negative Feedback / Risk Areas
- Repeated transfers and long hold times creating frustration.
- Alleged billing overcharges with promised refunds not issued.
- Perceived deceptive survey timing and poor follow-through raising customer complaints.
Key Takeaways for Future Customers
- Document all calls and promises and ask for written confirmation.
- Expect slow resolution and verify any billing or refund commitments.
- Confirm customer service policies before enrolling or switching processing services.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bancorpsouth Merchant Services has 1.0 star rating from 1 review; consumers are mostly dissatisfied and report unresolved overcharges and lengthy contact attempts.
Positive Feedback
Some customers note the company promises rate reductions and refunds and sends surveys promptly, which appears in many Bancorpsouth Merchant Services reviews.
Negative Feedback / Risk Areas
- Repeated transfers and long hold times creating frustration.
- Alleged billing overcharges with promised refunds not issued.
- Perceived deceptive survey timing and poor follow-through raising customer complaints.
Key Takeaways for Future Customers
- Document all calls and promises and ask for written confirmation.
- Expect slow resolution and verify any billing or refund commitments.
- Confirm customer service policies before enrolling or switching processing services.
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Verified Reviewer
First Data now BancorpSouth is worse than ever
- - Since Jan 2018, First Data/BancorpSouth promised rate reductions and refunds.
- - Hours on the phone with transfers and long waits; surveys follow calls.
Since January of 2018 First Data/BancorpSouth has promised a rate reduction and then a refund for over charges made to my account. Literally HOURS have been spent on the phone due to inept associates and repeated transfers.
They are trained to create a lengthy wait time and difficult process for resolving problems. When a native English speaker is finally reached she(three "different" women) is a trained con artist/actress who makes sensible promises to be kept in the near future(stick and carrot) The resolution never comes, BUT a survey comes in seconds after hanging up the phone. I fell for answering the surveys positively on two of my five calls. The third and fourth I waited for the expected result after the time had elapsed for it's promised effective date, but the survey was expired which did not allow for a negative review.
This time I gave a negative review with an even lengthier promised resolution time being given. This is a practiced deception and should be addressed by regulatory agencies.
- Trained liar made promises that were never intended to kept
Preferred solution: Full refund
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