Anonymous
map-marker Brooklyn, New York

Access to my account

El número de clave no ha sido aceptada por problemas de computadora de me parte t he tenido que reemplazar la clavel la mayoría de veces y ya no me deja resolver mi problema.

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Madeleine S Gru

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Verified Reviewer

Nadie contesta

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Llamo al servicio al cliente y después de un proceso cortan la llamada, solo piden información y luego tiran el telefono

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Preferred solution: How to unblock something

Daniel A Fxj

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Verified Reviewer

Good customer service

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Clave dinámica was not working and the customer service representative help me instantly and really being kind and empathetic

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Anonymous
map-marker Petal, Mississippi

Account

I'm having trouble speaking with someone that speaks English. My brother recently passed away and he has an account and I can't get assistance to help with this matter.

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Avon Eef

Wire transfer

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I was blocked from sending money online. I am an American and I do not speak much Spanish.

At bankcolomia no one spoke English so it was very hard to comunícate with them. The woman even refused to use my translator so I could understand her.

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Preferred solution: Apology

User's recommendation: Find a bank where someone speaks your language. Bankcolomia is not very comidating to foreign customers

Nikko Q
map-marker Surrey, British Columbia

To cut my credit card

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The representative does not speak english. I need help to cut my credit card as i am no longer using it.

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Jorge E Wrc

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Verified Reviewer
| map-marker Medellin, Antioquia

Pesimo servicio

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Intento averiguar sobre mi proceso de apertura de cuenta codigo

PGR_2023_97**** 1010**** envie toda la documentacion Marzo 27/2023 aun no recibo siquiera un correo electronico de cortesia.

He llamado varias veces me dejan en la linea esperando 45 minutos.

Hoy finalmente me respondieron que no se ha procesado mi solicitud dizque tienen muchas solicitudes en proceso. Por favor esas son excusas sin razon demostrando falta de etica, respeto y mediocridad

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Pros:
  • Nada
Cons:
  • Pesimo servicio al cliente

Preferred solution: Mejor servicio al cliente demostrando Etica, respeto y profesionalismo

User's recommendation: Bancolombia tiene El peor servicio sl cliente llamadas desde Estados Unidos me dijeron hasta 45 minutos en la linea hasta tener que colgar sin resolve nada

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