Bancolombia
Bancolombia Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.9 star rating from 6 reviews with consumers mostly dissatisfied; reviews cite website failures, limited English support, long hold times, and a high price level, consistent with common Bancolombia reviews and many Bancolombia customer complaints about access to funds.
Key Takeaways for Future Customers
- Expect potential issues with online access and long resolution times when researching Bancolombia reviews.
- Prepare for limited English support and cumbersome complaint procedures when evaluating this bank.
Negative Feedback / Risk Areas
- Repeated reports of being unable to access accounts or app/website outages impacting funds.
- Poor customer service response times, long hold times, and dropped calls.
- Language barriers for non-Spanish speakers making tasks like billing, refunds, and transfers difficult.
Positive Feedback
Occasional helpful and empathetic representatives resolved dynamic code issues for some customers.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.9 star rating from 6 reviews with consumers mostly dissatisfied; reviews cite website failures, limited English support, long hold times, and a high price level, consistent with common Bancolombia reviews and many Bancolombia customer complaints about access to funds.
Key Takeaways for Future Customers
- Expect potential issues with online access and long resolution times when researching Bancolombia reviews.
- Prepare for limited English support and cumbersome complaint procedures when evaluating this bank.
Negative Feedback / Risk Areas
- Repeated reports of being unable to access accounts or app/website outages impacting funds.
- Poor customer service response times, long hold times, and dropped calls.
- Language barriers for non-Spanish speakers making tasks like billing, refunds, and transfers difficult.
Positive Feedback
Occasional helpful and empathetic representatives resolved dynamic code issues for some customers.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Fraudulent
- - $4500 stolen from payment vault account and sent to Bancolombia.
- - Date: 27 February 2026; bank was contacted.
No english language options is there for customer care helpline
My amount was stolen from my account and sent to Bancolombia. Can you please help me find the account holder details?
I am a crew member; my payment vault account was hacked, and my $4,500 was transferred to your bank. Can you please help me find my amount?
It happened on 27 February 2026. I have contacted my bank, but they require more details if you can provide me with details.
Preferred solution: Full refund
San Gil, Santander Department
Cannot access my own money
- - No access to money for 40+ days; app and site down.
- - No complaint channel; emails bounce; no alt contact.
- - They request info they have; no other contact.
Do not chance it! I have not had access to my money for over 40 days, no access to the app and no access to the website.
The customer service person told me yesterday to be patient JAJA. It is absurd and I am seething. There is no way to file a complaint at Bancolombia. When they get sick of trying to fix the problem but clearly have NO CLUE, they send this huge email asking for a giant list of information that they already possess, essentially making THEIR problem into YOUR problem.
When you answer their email, it bounces back saying not to reply to that email address but they dont provide any other contact information. Bottom line, your money is much safer and accessible under your mattress.
Calling themselves a BANK does not make it so. They are HORRIBLE.
User's recommendation: Don’t do it! There are real banks out there
Phoenix, Arizona
Customer
- - I tried to contact Bancolombia about a financial donation for a hospital patient.
- - Bancolombia did not answer my calls.
I tried to contact Bancolombia to get information Regarding a financial Donation with regard a patient in the hospital that needs help to get her person back to Colombia Republic but Bancolombia didn't pick up my calls.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReactivar mi targeta
Necesito reactivar mi tarjeta de Bancolombia y actualizar mi número de contraseña. Es muy importante para mí tenerla todo el tiempo activa.
Preferred solution: Reactivar mi targeta y actualizar mi numero de contrasena
Horryble, still i have not be able to use my account
- - App not accepted on my old phone OS.
- - Restore account and email the dynamic code.
- - Ticket up $200; need a way to pay and travel by Nov 1.
todo lo que he pedido es que entiendan que la aplicacion de bancolombia no es aceptada en mi teleofono, pues este usa un sistema operativo muy viejo. tanto telefono es viejo cono el sistema operativo y la app del bancolombia solo incluyo sistemas op y telefonos de los ultimos anos. Por lo tanto pedi que restablenan mi cta como estaba para volver a recibir la clave dinamica a mi correo ana.it.engineer@***.com ya el tiquete ha subido 200 dolares desde que le solocite supolrte a bancolombia y que soluciones el problema para yo poder pagar el tiquete y viajar a colombia el primero de noviembre
Brooklyn, New York
Access to my account
El número de clave no ha sido aceptada por problemas de computadora de me parte t he tenido que reemplazar la clavel la mayoría de veces y ya no me deja resolver mi problema.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNadie contesta
Llamo al servicio al cliente y después de un proceso cortan la llamada, solo piden información y luego tiran el telefono
Preferred solution: How to unblock something
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGood customer service
Clave dinámica was not working and the customer service representative help me instantly and really being kind and empathetic
Petal, Mississippi
Account
I'm having trouble speaking with someone that speaks English. My brother recently passed away and he has an account and I can't get assistance to help with this matter.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWire transfer
- - I was blocked from sending money online.
- - I am American and do not speak much Spanish.
- - At bankcolomia, no one spoke English.
I was blocked from sending money online. I am an American and I do not speak much Spanish.
At bankcolomia no one spoke English so it was very hard to comunícate with them. The woman even refused to use my translator so I could understand her.
Preferred solution: Apology
User's recommendation: Find a bank where someone speaks your language. Bankcolomia is not very comidating to foreign customers
To cut my credit card
The representative does not speak english. I need help to cut my credit card as i am no longer using it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Medellín, Antioquia
Pesimo servicio
- - Submitted all docs on Mar 27, 2023.
- - No courtesy email received.
- - On hold ~45 minutes during calls.
- - App not processed due to many requests.
Intento averiguar sobre mi proceso de apertura de cuenta codigo
PGR_2023_97**** 1010**** envie toda la documentacion Marzo 27/2023 aun no recibo siquiera un correo electronico de cortesia.
He llamado varias veces me dejan en la linea esperando 45 minutos.
Hoy finalmente me respondieron que no se ha procesado mi solicitud dizque tienen muchas solicitudes en proceso. Por favor esas son excusas sin razon demostrando falta de etica, respeto y mediocridad
- Nada
- Pesimo servicio al cliente
Preferred solution: Mejor servicio al cliente demostrando Etica, respeto y profesionalismo
User's recommendation: Bancolombia tiene El peor servicio sl cliente llamadas desde Estados Unidos me dijeron hasta 45 minutos en la linea hasta tener que colgar sin resolve nada
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