Failed to provide customer support upon receiving a damaged item
I ordered a remote control airplane from Banana Hobby. The tail section was broken upon delivery. I was not too upset as these things happen. I first tried to use their "live chat" customer support. It took somewhere around 2-3 hours for someone to finally address me. They told me to send pictures to their email support team. I did so immediately and waited nearly a week for them to respond with their solution to rectify the situation. After hearing nothing, I emailed them again and told them that I dislike having to return things so that if they would send me an appropriate glue I would repair it myself. Still no word from them so I shall be reporting them on every site I can find and warn others to avoid them.
Sent incomplete order with lots of parts missing
Please Dont buy from this company ( Bananahobby)they have no sales support and no intention of sorting any problems . My order was incomplete and on trying to reach the company through e_mail , Fax, phone or online chat you get no response. I have looked on the web trying to see if other people have had similar problems and found some complaints on Bananahobby facebook page alluding to shonky goods and total lack of support from the company regarding any complaints. So to all tose R/C fans out there--- Find another company!and dont become another victim They take your money and thats that.
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