Bamboo Airways
Bamboo Airways Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bamboo Airways has a 1.0 star rating from 3 reviews with 100% unfavorable feedback; consumers are mostly dissatisfied. Recent recommendations warn "Do not fly with them" and cite high prices, poor customer service, and issues with discounts and special offers.
Positive Feedback
There are no notable positive mentions in recent Bamboo Airways reviews; available comments focus on service failures and pricing concerns.
Negative Feedback / Risk Areas
- Repeated reports of rude or unhelpful staff at check-in and airports.
- Multiple customer complaints about canceled flights and unresolved refunds.
- Poor response to queries and long delays in communication from customer service.
Key Takeaways for Future Customers
- Expect to research Bamboo Airways customer complaints and refund procedures before booking.
- Confirm cancellation and refund policies and keep documentation if you need to claim refunds.
- Consider alternatives if prompt customer service and reliable operations are important.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bamboo Airways has a 1.0 star rating from 3 reviews with 100% unfavorable feedback; consumers are mostly dissatisfied. Recent recommendations warn "Do not fly with them" and cite high prices, poor customer service, and issues with discounts and special offers.
Positive Feedback
There are no notable positive mentions in recent Bamboo Airways reviews; available comments focus on service failures and pricing concerns.
Negative Feedback / Risk Areas
- Repeated reports of rude or unhelpful staff at check-in and airports.
- Multiple customer complaints about canceled flights and unresolved refunds.
- Poor response to queries and long delays in communication from customer service.
Key Takeaways for Future Customers
- Expect to research Bamboo Airways customer complaints and refund procedures before booking.
- Confirm cancellation and refund policies and keep documentation if you need to claim refunds.
- Consider alternatives if prompt customer service and reliable operations are important.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Bad Check In Experience
- - Check-in at Nha Trang for QH1416 to Hanoi; I was next but not acknowledged.
- - Others cut in; staff ignored me and said I must wait due to a large family.
Today, I had a disappointing experience at the Bamboo Airways check-in counter at Nha Trang airport. My flight was
QH1416 to Hanoi leaving at 17:30.
I was next in line to be helped, but I was not acknowledged with a greeting, a nod, or even eye contact. While I waited, three people cut in front of me. When I spoke up about this, none of the Bamboo Airways staff acknowledged my concernthey simply ignored me. One staff member looked at me and then looked away, as if I wasnt worth acknowledging.
After a fourth person bumped into me while passing, I spoke up again.
The staff member responded that the family had 12 people and I needed to wait. However, the family was not readyeight of them were not in line when they began the check-in process, and several had to rearrange their luggage to meet weight requirements, causing further delays.
I believe your staff could have acknowledged me, shown some verbal sympathy for my experience, or at least informed me that my wait would be longer or that I might want to change lines. Any of these actions would have made a big difference. Instead, ignoring me and not addressing the situation felt very disrespectful.
In my three years living in Vietnam and my many flights with your airline, I have never experienced this before.
I thought my age would have warranted some consideration.
Please look into your staffs behavior at the airport. Sometimes, we all need encouragement to treat each other with basic decency.
Sincerely,
User's recommendation: Be Prepared to Be Disrespected in Nha Trang
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCompany to be avoided
Cancelled international flight 3 weeks before due to operational reasons. No answer or automatically generated response.
No help. Did not pay any refund.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBamboo no refund
- - Bamboo Airways cancelled flights 8 mos ago.
- - They have given me no refund after calls and emails.
- - Appalling service; they're unreliable.
Bamboo Airways cancelled my flights 8 months ago. Since then, they have given me no refund despite numerous phone calls, office visits and emails.
Appaling service.
Bamboo Airways cannot be trusted. They are 100% unreliable.
- Not trustworthy
Preferred solution: Full refund
User's recommendation: Do not book flights with them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFlight cancelled and no refund given
Flight was cancelled as they pulled out of gatwick operation and the company has refused to refund me the 570 pounds that i payed for the flight dispite my constant contact over it.
- Did not fly
Preferred solution: Full refund
User's recommendation: Do not fly with them
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