Bought a mattress set from Bama Furniture its defective

I bought a Serta Mattress on March 2, 2010. It is a pillow top. The first week my husband and I slept on it, on my husband's side there became a "sunk in" hole. I went to the furniture store yesterday to complain and was told by the manager that someone from Serta would come and measure the "hole" and if it was not over 1 and 1/2 inches they would not do anything about it and would charge a $50 service charge. Said if they decided it was more than this, they would replace the mattress. This cost almost $1000.
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2 comments
#711058

Hi, Im Jason and im the owner of Bama Furniture in Grande Prairie Alberta Canada. I think the complaint is with a store based in The United States and not with my company.

#124644

What are you complaining about? A pillow top mattress is SUPPOSED to get a body impression.

It's a pillow!!! If you didn't want that you shouldn't have bought a pillow top mattress.

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ID
#175034 Review #175034 is a subjective opinion of poster.
Location
Montgomery, Alabama

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Summary

Bama Furniture provides its customers with a wide range of furnishing for living and dining rooms, bedrooms, home offices, kitchens, laundries and offers several types of mattresses. All items are represented in the on-site gallery or can be seen in the local store located at Grand Prairie. The store is open according to its business hours from Monday till Saturday from 10 a.m. to 6 p.m. Bama Furniture is advertised in media sources such as radio and magazines and regularly implies special offers in order to attract more customers. As for the payment decisions, here can be mentioned that the company offers credit opportunities with no interest if the term is less than 3 months. There is a detailed warranty information list which is published on the corporate site in order to provide customers with all necessary information.

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