New Reviewer

It's almost Christmas ans still no fickin' tree

Ordered my Xmas tree 2 weeks ago. Yes, a little late I know but I was in hospital. The website promised delivery by 12.12. its now the 17th and no sign of our tree. I ordered several other items at the same time. They have all been delivered ... ( separately) but no tree. My 4 year old daughter is beside herself and wants to decorate a tree like all of her friends. Initially customer service number just rang out but now it won't even connect. E-mailing customer services results in an automated reply saying, due to unforeseen circumstances it will take 48 hours to respond. I can only assume that their customer service team have contracted ebola. I am so disjointed. If they do not have the items in stock then they should not allow customers to order them.
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ID
#974940 Review #974940 is a subjective opinion of poster.
Service
Balsam Hill Uk Shipping Service
Pros
  • Website
Cons
  • No delivery customer service no customer service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Deliver product or service ordered

Appalling company

These crooks have left hundreds of UK customers without a Christmas Tree. They are failing miserably to honour their commitment to dispatch within one day. Tracking numbers are provided to customers though the goods don't make it as far as the courier. Customers are wasting many hours trying to contact them. To top it all they are still taking orders and offering a one day dispatch. Their owner/founder Mac Harman appears to be skiing somewhere, with our money, whilst plenty of children are wondering why there is no tree and Mummy is upset. Looking at social media there has been a similar situation in prior years, so this lot clearly couldn't care less. Please don't be a victim,avoid Balsam Hill and get a your tree elsewhere.
View full review
ID
#971793 Review #971793 is a subjective opinion of poster.
Service
Balsam Hill Uk Customer Care
Cons
  • Textbook bad customer service
Reason of review
Order processing issue
Loss
$352
Preferred solution
Full refund

About

Balsam Hill Uk Return Policy
Orders received by 11 pm GMT on working weekdays (Monday to Friday) will usually be dispatched the following working day. It is the customer's responsibility to check their order before confirmation. All delivery charges and areas are shown on Company's delivery pricing page. The Company reserve the right to amend all delivery prices and conditions at their discretion and without notice. Deliveries will be sent via courier. All deliveries are made to The Customer's door. Delivery personnel are not contracted to install The User's Christmas tree or remove any packaging. Deliveries are made Monday to Friday. Please contact www.balsamhill.co.uk the following working day for an updated schedule. www.balsamhill.co.uk will inform The User of Website if The Company know of any expected delays or problems. All delivery services are offered in good faith. However, Balsam Hill Uk do not accept responsibility for items that do not arrive on a particular day.
To read more: https://www.balsamhill.co.uk/help-balsam-hill-return-policy
Balsam Hill Uk Delivery Policy
To read more: https://www.balsamhill.co.uk/help-shipping-information
Balsam Hill Uk Warranty
Balsam Hill Uk take great pride in Company's products and craftsmanship. Please inspect The Client's purchase upon receipt and notify www.balsamhill.co.uk within 30 days in case of any damage or defect. Balsam Hill Uk's' team is happy to provide assistance for a quick resolution. Balsam Hill is pleased to offer a limited three-year product warranty on regular and sale-priced artificial Christmas trees. The Balsam Hill Three-Year Limited Warranty guarantees the quality of Company's artificial Christmas trees' factory installed lights (excluding burned-out bulbs), frame, foliage, hinges, and tree stand. Any repair or replacement of defects in those parts are fully covered by the warranty within the specified time frame. Please note this warranty only applies to artificial Christmas trees. All clearance trees are covered by a 60-DAY CLEARANCE LIMITED WARRANTY.
To read more: https://www.balsamhill.co.uk/help-warranty-information
Balsam Hill Uk Terms of Service
To read more: https://www.balsamhill.co.uk/help-privacy-and-security
Balsam Hill Uk Privacy Policy
The collective work includes works that are licensed to Balsam Hill UK. Hill UK, ALL RIGHTS RESERVED. Balsam Hill UK or to purchase Balsam Hill UK products. ANY KIND, WHETHER EXPRESS OR IMPLIED. OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. OF VIRUSES OR OTHER HARMFUL COMPONENTS. TIMELINESS, RELIABILITY OR OTHERWISE. SO THE ABOVE LIMITATIONS MAY NOT APPLY TO THE USER WARRANTIES SET FORTH ELSEWHERE ON THIS SITE. FROM TIME TO TIME, Balsam Hill UK MAY AMEND ITS WARRANTIES. A PARTICULAR PURPOSE. LIMITATIONS MAY NOT APPLY TO THE USER OF WEBSITE PRODUCTS ARE BEING SOLD FOR ORNAMENTAL AND DECORATIVE USE ONLY. USE OF PRODUCTS FOR ANY OTHER REASON MAY BE HARMFUL AND/OR ILLEGAL. OR FIRE HAZARDS ARISING OUT OF THE CUSTOMER'S USE OF THE PRODUCTS. AGREEMENT WITH AND ACCEPTANCE OF THESE TERMS AND CONDITIONS AND RELEASES Balsam Hill UK FROM ALL LIABILITY.
To read more: https://www.balsamhill.co.uk/help-privacy-and-security
Balsam Hill Uk FAQ
To read more: https://www.balsamhill.co.uk/help-faq
Top Balsam Hill Uk Services

Customer Care, Shipping Service

Balsam Hill Uk Pros and Cons

Pros: Website

Cons: Textbook bad customer service

Summary

Started by Thomas Harman, Balsam Hill Uk is a company producing artificial Christmas trees and accessories. While making its festive season products, Balsam Hill Uk uses unique True Needle technology it introduced to the industry. In 2006, Irish Balsam International U.C. first entered US market. So far, the manufacturer has been offering its products to millions of citizens in United Kingdom, Ireland, Germany, France as well as APAC. Apart from artificial Christmas trees, Balsam Hill offers a large selection of holiday garlands and wreaths to choose from bringing the spirit of celebration to every family.

Balsam Hill Uk reviews and complaints

Balsam Hill Uk is ranked 377 out of 1588 in Furniture and Decor category

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