map-marker Croydon, New South Wales

Non Existent Follow-up Service

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Following a recommendation by a dear friend, we booked travel through Balnarring Travel & Cruise. We were promised followup up service and all looked great at the time. During our trip, some airline changes were required. Calls and messages were ignored and not returned and we had to contact the airlines ourselves, which was a very frustrating experience, given we were promised this would be handled by the travel agent. It appears that this agency is a one person company, operates after hours, at times, and does not offer the full service.
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User's recommendation: We would recommend going to a big well established company for any future travel.

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