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Ballys

Ballys

www.ballys.com
What is your customer experience with Ballys?

Ballys Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Ballys reviews show a 1.0 star rating from 2 customer reviews. Consumers are mostly dissatisfied, citing high price levels and poor customer service.

Key Takeaways for Future Customers

  • Expect luxury positioning but check origin labels; some items made in PRC reported as low quality.
  • Be cautious with bookings and app transactions; customers report trouble with refunds and withdrawals.
  • Prepare for limited or slow customer service and difficulty reaching support.

Negative Feedback / Risk Areas

  • Poor customer service and unresponsive support leading to unresolved billing and refund complaints.
  • Quality complaints about products made in PRC and membership or reservation issues causing lost funds.
  • Reports of being treated poorly by staff and security.

Positive Feedback

Customers note Ballys sells luxury products and long-time fans appreciate the brand when quality is as expected.

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Media from reviews

Ballys - Treated poorly
Ballys - Frustrating experience with a bally shoesBallys - Frustrating experience with a bally shoes - Image 2Ballys - Frustrating experience with a bally shoes - Image 3Ballys - Frustrating experience with a bally shoes - Image 4Ballys - Frustrating experience with a bally shoes - Image 5
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bally products wife customer bally shoes shoes sole feels line money app confidence
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Anonymous
map-marker Concord, New Hampshire

Treated poorly

Ballys - Treated poorly

Players club lady wanted me to say please for a free bet an since I didnt they called security an had me removed and security treated me poorly

User's recommendation: Wouldn’t recommend

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Osama E Vbu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Frustrating experience with a bally shoes

AI Highlights
  • - Quality decline noted in Bally products, especially PRC-made items.
  • - Shoes bought ~1.5 years ago yellowed at the sole; cleaning failed and ~$600 loss.
Ballys - Frustrating experience with a bally shoes
Ballys - Frustrating experience with a bally shoes - Image 2
Ballys - Frustrating experience with a bally shoes - Image 3
Ballys - Frustrating experience with a bally shoes - Image 4
Ballys - Frustrating experience with a bally shoes - Image 5

I've been a fan of Bally products for more than two decades now. I owe many and various Bally products (shoes, sandals, belts, wallets, bags, key chains, jackets, socks, scarves, and sunglasses) for both genders, male (for myself) and female (for my wife and daughters).

I'm really in love with all my Bally collections and many of those items are my favorites; however, in the past couple of years, I realized that some Bally products' quality has decreased, unfortunately! Especially those that are made in China/PRC! Recently, I faced a very bad experience with one of my favorite items, a pair of shoes from my Bally shoes collection that I bought about a year and a half ago from Galeries Lafayette located at Katara in Doha/Qatar, at a cost of about 2200 QR (about 600 $), but what made me very frustrated and disappointed is that after less than a year, the shoe's sole started turning from white to yellow!! This looks like a stain on the shoe's sole and made me look like I'm wearing a dirty and stingy pair of shoes!

I have tried to clean it many times with many types of professional sneaker detergents with no help. I even sent it to a professional shoe cleaner shop; however, he failed to restore the original white color of the sole! That incident was not the first frustrated experience for me during the past few years, but despite my frustration, it also incurred further losses for me, financially and psychologically. Financially, I have lost 600 $ in less than a year and a half, while we usually pay high prices for Bally's products as they should be long-lasting items.

Plus, I lost one of my favorite pairs of shoes (as I couldn't wear them anymore). Psychologically, I started to lose confidence in the brand's quality, especially those that are made in PRC.

Now I have to think twice before I buy any Bally item, and if it's made in PRC, I definitely won't buy it! I'm writing to you to draw your attention to the quality deterioration of some of Bally's products in the past few years, which will definitely lead to losing a broad segment of your clients and a decline in sales.

Loss:
$600
Pros:
  • Luxury products
Cons:
  • Iteams made in prc are poor quality & below expectation

Preferred solution: Compensation with a new pair of shoes

User's recommendation: Don't buy any Bally's products made in PRC

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Anonymous
map-marker Bear, Delaware

Would like to have my wife name taken off all mailing and future flyer she has passed away

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Nothing have not hear any response from anybody at Ballys I call a least five different numbers no buddy real cares about helping a customer

User's recommendation: Do not expect any customer service to be available

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Osama E Vbu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Customer service feed back

Until now no positive action from customer services, there has not even a reply to my emails or a call back from them.

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Mohamud Tuu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

Scammed me out my money

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I feels scammed they let me deposit money but not withdrawal this is not a good app they dont even have a real line to communicate to any one

User's recommendation: Don’t download app

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David H Rht

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Ballys casino resort took my money and wheni tried to mediately cancel I couldn't because nobody answered the phone

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AI Highlights
  • - Booked Bally's Shreveport; redirected to Dover without notice.
  • - Paid for two nights; could not cancel or reach a live agent.

I live in Shreveport Louisiana and I went to reserve a room for myself and my girlfriend at ballys in Shreveport as I was makining reservations for some stupid reason I was sent to the Dover Bally's unbenonced to me I paid for two nights and only after I paid that's when I noticed the change of venue from Shreveport to dover .I tried unsuccessfully to cancel or get a refund I never got to talk to a live person and was constantly looped back around to the start finally I gave up I just want my money back.

After all that I was able to get a room at Bally's in Shreveport but was so pissed angry that I was not taken care of that I just simply didn't check in at Bally's in Shreveport I would like to get all my money back used my debit card so there is a paper trail can somebody please treat me like a human being and do something about this conundrum wouldn't recommend anyone to bally's casino resort

User's recommendation: I recommend that the top boss take his or her employees and train them better to be kind and answer the phones so people like myself can cancel in a proper time frame

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