Ballard Designs
Ballard Designs Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ballard Designs has 3.5 star rating based on 4 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Don’t believe your qoute", "Do not buy upholstered pieces from ballards", "I think an explanation as to what happened would be necessary.", "Keep coming".
Review authors value the most Location and Exchange, Refund and Cancellation Policy. The price level of this organization is low according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ballard Designs has 3.5 star rating based on 4 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Don’t believe your qoute", "Do not buy upholstered pieces from ballards", "I think an explanation as to what happened would be necessary.", "Keep coming".
Review authors value the most Location and Exchange, Refund and Cancellation Policy. The price level of this organization is low according to consumer reviews.
Media from reviews
Springfield, Tennessee
Lied to me
Piece of furniture was on sale. My new place wasnt ready yet so the rep wrote up a quote and said to call a couple weeks before desired delivery.
I did this and she said she was mistaken- that the price only was good during the sale. Her manager wouldnt honor the quote.
User's recommendation: Don’t believe your qoute
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Kittanning, Pennsylvania
Received grossly damaged furniture
Velvet custom sofa and chair - both received in visibly damaged condition. The back is coming off of the sofa - the wood from the frame is visible and the chair looks as though it is in used condition.
It is appalling that anything would be shipped and delivered to a customers home in the condition they are in.
Still waiting for pickup - almost a month later. And - they are charging me for delivering damaged goods!
User's recommendation: Do not buy upholstered pieces from ballards
Need help with your issue?
Get support from our consumer experts.
Hampton, New Hampshire
Trying to speak with a Customer Service person
Kept send message to me to use my iPhone or computer! I had detailed questions that could have been answered quickly. Older people do not want to stay on a device all day!
You need more CS workers that know how to communicate!!
The Bronx, New York
Purchases
Ordered 10 of the jute tote with monogram bags. They were supposed to be gift wrapped and shipped to my home.
Upon arrival I noticed that the cards were all thrown at the bottom of the box Sis.. I was unable to identify which bag belong to Former. There was One package with a card attached however, as I opened the packages to figure out which bag was inside I noticed that the card was attached to the wrong package.
I called Ballard customer service and the service clerk was very empathetic and shocked. This has been a very shocking situation for me as I am a customer of Ballard a fan of ballads.
However I have to rethink my position on that. The customer service guy offered me a $25 gift certificate. I dont know if its in the mail or on my email I have not seen anything on my email.
Because of the situation, we had to get in the car and drive for about an hour plus to get to Ballard in Long Island in order to get bags so that we could present these gifts appropriately. The saving grace is that that young woman at the register whose name is Blu took care of us with patience, grace and dignity.
My disappointment/revulsion with the individuals or department that deals with gift wrapping cannot be stressed enough.
It's really low and disgusting.
M. Senior
User's recommendation: I think an explanation as to what happened would be necessary.
The Bronx, New York
Purchases
The rep was so patient, understanding, and knowledgeable. I always like dealing with the representatives at Ballard designs. They are so classy.
User's recommendation: Keep coming
Brands Related to Ballard Designs
QVC
“PLEASE QVC..make her go away....."Shawnie Sue" is egomaniacal and makes me ill. I'm sure she is a nice...“
Zulily
“After seeing ads for months, I finally clicked on one. It required that I join to shop. So I looked up...“
Home Shopping Network
“Says my Order was more not on sale. So also said I only had 2 orders.had 3 past orders from HSN.Didn't...“
Frontgate
“Not applicable trying to get product infirmation about the 3 piece back patio swivel set pertaining to...“
Companies Similar to Ballard Designs
Pottery Barn
“I placed an order on April 16, 2025, for a "clearance" item, expecting it to be in stock and ready to...“
Wayfair
“There was an ad on my Facebook feed about an item with an Israeli flag on it. This is weird and sick....“
Joss And Main
“I am trying to reach the company by phone to ask a question and then place an order. It took me 45...“
Living Spaces
“I ordered a dining room set on the evening of March 9th. I kept looking in my email for an invoice and...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.