New Reviewer

Feedback

To Whom It May Concern - In the spring I made a deposit on your "Inspire Package" to publish my book. That contract did not last long because the content review tagged my book as legally risky for "libel or invasion of privacy." I was given only three options to mitigate that risk and move forward-- use a pen name, "remove all potentially libel claims and statements", "obtain notarized express written permission from all parties." Obviously, my book was too risky for you. I would never use a pen name (that defeats the point, and it doesn't protect me from litigation). Removing all the content that the CE tagged as "libelous" would wipe out the book. The requirement to "Obtain notarized express written permission from all parties" was unreasonable, at best - ridiculous. Obviously, Balboa Press does not deal with books written by whistle blowers. I ended the contract. Half of my initial deposit was refunded, because I had to pay for the review that rejected my book. I now consider my BP experience an ironic and expensive mistake. While it is your policy, and in your contract, to charge for every service performed, charging a customer $400 to reject his or her work is terrible customer service. It makes the company look like a scam. There are several complaints about Balboa Press online, many sound similar to my experience. Recently, an independent copyright lawyer reviewed my book for legal risk. Her assessment: "...when I review a manuscript I never quite know beforehand where the legal issues might arise,, and in something on cults I had more anticipated being concerned about defamation and privacy issues, but you seem to have handled most of those quite well ..." So, basically, I paid Balboa Press $400 for an inaccurate legal assessment. It left a very bad taste. Ethically, Balboa should refund the full amount of my deposit; but I know that's unlikely. Think about what kind of online reputation you want to have.

User's recommendation: Balboa Press/Authors Solutions is a scam.

View full review
ID
#3622701 Review #3622701 is a subjective opinion of poster.
Loss
$475
Preferred solution
Full refund
New Reviewer

Over-priced and Under Deliver

Balboa Press - Over-priced and Under Deliver
Update by user Feb 07, 2019

No one from Balboa Press contacted me. They are awful.

Update by user Jan 09, 2019

Moreover, I checked and all the places that my press release was posted were "clips" that weren't even searchable which made them totally worthless. No one couldMoreover, I checked and all the places that my press release was posted were "clips" that weren't even searchable which made them totally worthless. No one could find them find them.

Original review posted by user Jan 08, 2019
Dear Sir/Madam, My name is Shoshi Herscu, an Israeli woman whose book Mass Awakening was recently released by Balboa Press (https://www.balboapress.com/). I'm complaining about the press release that I purchased from this publisher. I've purchased the web-optimized press release believing what was advertised: that the press release is written by a professional copywriter, and optimize it for web search by selecting relevant keywords. Unfortunately, I was appalled by the very poor quality of the text that I received. Despite providing a lot of relevant information in the questionnaire they asked to complete, the press release was bland, unenticing, and contained many mistakes (the initials in the headline weren't capitalized, some choice of words had negative impact on readers and other problems). I could also only select one keyword and not keywords as they claimed in their ad. I had to ask my editor to revise it in order to have a good press release. He did a marvelous job, but I had to pay him too on top of the $1,000 sum that I paid Balboa Press. Secondly, I asked for a refund because the press release that I've been provided isn't worth the amount that I paid for ($1000). The marketing rep sent me the clause that states that once I approve this service I'm not entitled to any refund. Not only did I receive an amateurishly written press release, I had to pay the editor for revising it and I'm not entitled to any refund! I would also like to mention that I don't receive full answers from employees at the company and need to ask the same questions time and again. I asked for help from the customer support but they sent me back to the same person who isn't responsive. I'm very frustrated and upset because this is an ongoing problem for quite a while. Thanks for your response in advance. Best regards, Shoshi Herscu
View full review
ID
#1443982 Review #1443982 is a subjective opinion of poster.
Location
Bloomington, Indiana
Cons
  • Poor quality of the press release
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1000
Preferred solution
Full refund

Brands Related to Balboa Press

logo

Hay House

0 Reviews

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article