Chris D Rfu
map-marker Van Buren, Indiana

They say anything before signing contract and after signing a contract it is a completle different story.

1.On 14 July 2023, I paid an initial deposit of $1,642.60 and formally entered into an Author Agreement with your company. 2.On 27 July 2023, due to a complete lack of trust in Balboa Press Australia, I exercised my right to cancel the Author Agreement, as per the agreement's mutual cancellation clause. 3.On 14 August 2023, an exorbitant sum of $1,542.59 was unilaterally deducted from my bank account, despite my written communication of the cancellation. 4.I transmitted a formal letter regarding the cancellation on 15 August 2023, to which I received no acknowledgment or response. 5.On 12 September 2023, I was notified by Balboa Press Australia that a refund ticket (RFND-160001) had been generated for my case, and a refund specialist would make contact for further updates. 6.Shockingly, on 14 September 2023, another unwarranted withdrawal of $1,542.59 was executed from my bank account, in direct contravention of the refund ticket's existence. They did absolutely Nothing and yet they took out $500.00 for cancelling the contract. Absolutely disillusioned by the manner in which this situation had been handled. they kept me waiting for two months before refunding my money less $500.00.
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Loss:
$500
Pros:
  • There are no pros
Cons:
  • Too many cons involved

User's recommendation: I had a real bad experience with them -

Susan P Wvw

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Nothing about them is honest

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Balboa Press - Nothing about them is honest
Balboa Press - Nothing about them is honest - Image 2
These guys are not a division of Hay House, despite them advertising themselves as such on both their website and every email. Every conversation with them is just them trying to sell you something. They prey on you by pretending to be interested in your book, but they don't even look at your book, they just look at how many additional services they can sell you. They charged me £1,500 to sign up with them, another £900 to market the book and then were trying to charge me an additional $6,000 for editing (3c per word). In reality, they never even opened up the manuscript I sent them. When I found out they had falsely advertised who and what they were, suddenly I couldn't get in touch with any of them to cancel my agreement and get my money back - I am now having to pursue them through my credit card fraud department. I feel so stupid and humiliated that I fell for this scam and didn't do proper market research. They trade on the good name of Hay House, which blinds people like me into trusting them. I wish I'd had seen these reviews before I gave them money I couldn't afford.
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Loss:
$2800
Cons:
  • Do not provide services they sell
  • Not genuine
  • False advertising

Preferred solution: Full refund

User's recommendation: Avoid, they are not who they say they are.

Addeline Oou

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Verified Reviewer

This company is a rip off, money grabber, preying on honest people

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Original review Mar 14, 2023
I posted this comment on other sites, and I will post it wherever I can. I wish there would be a "zero" star to give them. This company is a complete rip-off. They were nice to get my money, but then the post-production service was worse than you can imagine. No communication, no answers, playing some games, delaying services. They told me that the Press Release service would take 3 to 4 weeks. After 9 weeks of waiting and asking, still no answer. They basically stole my money. I paid additional $2000 for FB ads. Most of that money was supposed to go to FB for the actual impressions and clicks on the ad. But after I was over with their BS and cancelled the agreement, they told me they won't refund me the money that was supposed to be paid to FB for the ads. Because they already started working on the ad, which was producing one sentence over a period of 1 month (!!!), so I'm not eligible for any refund. They just kept the money they were supposed to pay to FB, and never did. So I paid $2000 for one sentence that never got used. No integrity in those people. This company is a disgrace to the publishing industry. Please stay away from those thieves, and do your homework. There are other companies that will actually work for you, not rip you off. I regret I didn't read all those horrible opinions about them before I wasted $6000 for nothing. This "Hay House" lure is a joke. And from what I read, they have legal problems. People complain about royalties never being paid. Fortunately, I got out in time, before the book went for sale, so at least I won't have that problem. Overall, this was one of the worst experiences with a company I've ever had. Never again. Don't fall into this trap, you deserve better.
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Loss:
$2500
Cons:
  • All of it

User's recommendation: Stay away from this rip off, you will lose with them a lot

Julie S Tlx

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Verified Reviewer

Not refunding money promptly

They are quick to take your money, but drag out refunding your money back. I am still waiting for a refund.
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Loss:
$1441
Cons:
  • Are not prompt with refunds

Preferred solution: Full refund

User's recommendation: Self Publish with other Companies, rather than paying thousands of dollars to Balboa Press. I self published a book with Bookemon website using there templates for $149 Australian dollars (US $99)

Esther F Obt

Feedback

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To Whom It May Concern - In the spring I made a deposit on your "Inspire Package" to publish my book. That contract did not last long because the content review tagged my book as legally risky for "libel or invasion of privacy." I was given only three options to mitigate that risk and move forward-- use a pen name, "remove all potentially libel claims and statements", "obtain notarized express written permission from all parties." Obviously, my book was too risky for you. I would never use a pen name (that defeats the point, and it doesn't protect me from litigation). Removing all the content that the CE tagged as "libelous" would wipe out the book. The requirement to "Obtain notarized express written permission from all parties" was unreasonable, at best - ridiculous. Obviously, Balboa Press does not deal with books written by whistle blowers. I ended the contract. Half of my initial deposit was refunded, because I had to pay for the review that rejected my book. I now consider my BP experience an ironic and expensive mistake. While it is your policy, and in your contract, to charge for every service performed, charging a customer $400 to reject his or her work is terrible customer service. It makes the company look like a scam. There are several complaints about Balboa Press online, many sound similar to my experience. Recently, an independent copyright lawyer reviewed my book for legal risk. Her assessment: "...when I review a manuscript I never quite know beforehand where the legal issues might arise,, and in something on cults I had more anticipated being concerned about defamation and privacy issues, but you seem to have handled most of those quite well ..." So, basically, I paid Balboa Press $400 for an inaccurate legal assessment. It left a very bad taste. Ethically, Balboa should refund the full amount of my deposit; but I know that's unlikely. Think about what kind of online reputation you want to have.
View full review
Loss:
$475

Preferred solution: Full refund

User's recommendation: Balboa Press/Authors Solutions is a scam

Shoshi H
map-marker Bloomington, Indiana

Over-priced and Under Deliver

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Balboa Press - Over-priced and Under Deliver
Updated by user Feb 07, 2019

No one from Balboa Press contacted me. They are awful.

Updated by user Jan 09, 2019

Moreover, I checked and all the places that my press release was posted were "clips" that weren't even searchable which made them totally worthless. No one couldMoreover, I checked and all the places that my press release was posted were "clips" that weren't even searchable which made them totally worthless. No one could find them find them.

Original review Jan 08, 2019
Dear Sir/Madam, My name is Shoshi Herscu, an Israeli woman whose book Mass Awakening was recently released by Balboa Press (https://www.balboapress.com/). I'm complaining about the press release that I purchased from this publisher. I've purchased the web-optimized press release believing what was advertised: that the press release is written by a professional copywriter, and optimize it for web search by selecting relevant keywords. Unfortunately, I was appalled by the very poor quality of the text that I received. Despite providing a lot of relevant information in the questionnaire they asked to complete, the press release was bland, unenticing, and contained many mistakes (the initials in the headline weren't capitalized, some choice of words had negative impact on readers and other problems). I could also only select one keyword and not keywords as they claimed in their ad. I had to ask my editor to revise it in order to have a good press release. He did a marvelous job, but I had to pay him too on top of the $1,000 sum that I paid Balboa Press. Secondly, I asked for a refund because the press release that I've been provided isn't worth the amount that I paid for ($1000). The marketing rep sent me the clause that states that once I approve this service I'm not entitled to any refund. Not only did I receive an amateurishly written press release, I had to pay the editor for revising it and I'm not entitled to any refund! I would also like to mention that I don't receive full answers from employees at the company and need to ask the same questions time and again. I asked for help from the customer support but they sent me back to the same person who isn't responsive. I'm very frustrated and upset because this is an ongoing problem for quite a while. Thanks for your response in advance. Best regards, Shoshi Herscu
View full review
Loss:
$1000
Cons:
  • Poor quality of the press release
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

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