Balans Restaurants
Balans Restaurants Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating
Balans Restaurants reviews show consumers are mostly dissatisfied, citing poor customer service, refusal to honor member credits, and a high price level.
Positive Feedback
Longstanding customers appreciated the location and food historically, but recent feedback lacks praise for service or offers.
Negative Feedback / Risk Areas
- Unresponsive customer service and unanswered reservation requests.
- Refusal to extend or honor member credits led to major complaints.
- Issues with discounts and special offers and perceptions of high pricing.
Key Takeaways for Future Customers
- Check current Balans Restaurants reviews and confirm credit or membership terms in writing before booking.
- Expect potential delays in customer service responses and verify discount validity.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating
Balans Restaurants reviews show consumers are mostly dissatisfied, citing poor customer service, refusal to honor member credits, and a high price level.
Positive Feedback
Longstanding customers appreciated the location and food historically, but recent feedback lacks praise for service or offers.
Negative Feedback / Risk Areas
- Unresponsive customer service and unanswered reservation requests.
- Refusal to extend or honor member credits led to major complaints.
- Issues with discounts and special offers and perceptions of high pricing.
Key Takeaways for Future Customers
- Check current Balans Restaurants reviews and confirm credit or membership terms in writing before booking.
- Expect potential delays in customer service responses and verify discount validity.
Turn one complaint into a collective action
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Verified Reviewer |
Vancouver, British Columbia
Balans did not honour brief extension for long time member credits
- - Michael Harding, a loyal Balans No 60 customer, has about 240 GBP credit that can't be used before Nov 16; Balans refused to apply it on arrival.
Michael Harding
Member 124610****9317
I live in Canada but come to London frequently and always eat many times at Balans No 60 - Ive been a regular since the day it opened! Love(d) the place,
During many years of eating there I amassed a credit of about 240 GBP but could not use it before the cut off date of Sunday Nov 16th, as I dont come back to London till the weekend of the 20th - Ill be there till Dec 9
I asked Balans to let me use my points when I arrive in London but they have refused.
I am furious with them having spent tens of thousands of pounds with them. NOT the way to treat a long time dedicated customer.
Michael Harding
Slamannan, Scotland
To I have not heard from Balans East with my request to change the time of my reservation
I have left several voice messages and an email to change the time of my reservation but to date have heard nothing
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I guess you’re not that much of the “regular” you think you are. How are 240 GBP expiring all at once? When was this awarded?