Amit Kumar S Dti

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Verified Buyer
|

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Withdrawal

Bakkt - Withdrawal
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I withdraw my amount but in bkkt side it's hold and pending my withdrawal amount please resolve my withdrawal amount .
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Loss:
$472

Preferred solution: Full refund

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Lynbrook, New York

Withdrawal

Bakkt - Withdrawal
Bakkt - Withdrawal - Image 2
Bakkt - Withdrawal - Image 3
I have been trying since this past Friday to withdraw my money and the online customer service just ignores my messages . So I just tried emailing them . Shouldnt take a week to try to get my own money back . I dont want to do business with them anymore .
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User's recommendation: Stay away from this platform .

Michaelle T
map-marker Torrance, California

Funds

Where are my funds from Apex Crypto since you have acquired Apex Crypto? Did not receive any notification of transfer of my funds.
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Loss:
$15

Preferred solution: Full refund

Breydon Axo

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Verified Reviewer
| map-marker Doylestown, Pennsylvania

Info please

I got disconnected look Ive been dealing w this since march Im so tried please let me speak w someone
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Anonymous
map-marker Doylestown, Pennsylvania

Issue unresolved

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A friend sent $100. In the email I received I was instructed to download the Bakkt app to receive the $100. After downloading the app, I attempted to connect my card so I could transfer from the Bakkt app to my debit card. Nowhere did it say anything about the 2 amounts that were asked to be entered in order to complete the connecting of accounts, nor did it specify type of card required. The result of not being properly educated on this app caused me to be locked out of the Bakkt account. Therefore, never actually receiving sent money. I have sent pictures of my license front and back and a picture of myself holding them. Today I was asked for a bank statement. Yet no questions have actually been answered and no problems resolved. This is an unnecessary, ridiculous inconvenience. And all could have been avoided if clear instructions were provided. I was locked out of account and told to contact support. It has been almost 7 days and I am still being asked for documents instead of being sent a phone number to call or an alternative option to claim funds.
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User's recommendation: I DO NOT recommend

Annie R Beb

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Verified Reviewer
| map-marker Walnut Creek, California

Locked out of my account

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I cant login to my account. It saying my account has been locked and not able to log in needing assistance immediately
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Pablo C Kix

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Verified Buyer
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Funds disappeared

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Bakkt - Funds disappeared
Bakkt - Funds disappeared - Image 2
Bakkt - Funds disappeared - Image 3
My account was frozen when I tried to transfer funds. Now it says my account does not exist. Is there any way to get my $5900 back?
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Loss:
$5902
Pros:
  • Easy investment
Cons:
  • Support nonexistent

Preferred solution: Full refund

User's recommendation: Don’t do it

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