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Bakers Delight

Bakers Delight Reviews

www.bakersdelight.com.au
What is your customer experience with Bakers Delight?

Bakers Delight Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Bakers Delight has a 3.2 star rating based on 2 customer reviews. Consumers are mostly neutral; reviewers value location and product diversity but note a high price level.

Key Takeaways for Future Customers

  • Check Bakers Delight reviews and ask about loyalty program changes before relying on free items.
  • Be prepared to raise issues about product size or special offers with head office if needed.

Negative Feedback / Risk Areas

  • Customer complaints about lack of notification for loyalty program changes and poor customer service.
  • Reports of staff confrontation and dissatisfaction with discounts and special offers handling.

Positive Feedback

Products are praised and recent vouchers were redeemed by a reviewer.

View full overview ›

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Konstantinos Kxs
map-marker Perth, Western Australia

Unable to redeem for a free product

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AI Highlights
  • - No loyalty-change notice.
  • - Some are not tech confident or avoid apps, and some elderly knew about the swipe card but not its cancellation.
Updated by user Oct 09, 2021

I have had no response from bakers delight.....I feel like I am just another statistic for a company that has no ethics, accountability or compassion for their customers. I have not been back to bakers delight since.

Original review Sep 09, 2021

No consultation or notification given to some customers in reguarding a change in their loyalty program.

Elderly ppl rely on their free product, feeling cheated.

Some ppl are not tec confident to use apps nor do they want too, Some knew about the swipe card but didn't know about the one they had was to be cancelled.

Loss:
$7
Pros:
  • Products or great
Cons:
  • Poor customer consultation

Preferred solution: Let the company propose a solution

User's recommendation: Hopefully they will put up signage in the future

View full review
Konstantinos Kxs

No notification of change

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AI Highlights
  • - Cannot redeem product due to no notice of change.
  • - People rely on receiving a free product.
  • - Elderly customers were affected after collecting stamps.

Unable to redeem product as no notification of change, ppl depend on receiving free product,.

Elderly ppl being cheated out of a free product after weeks of collecting stamps to validate.

Not communicated about change

User's recommendation: Go back to the store& let them know you have been cheated.

View full review
Anonymous
map-marker Sydney, New South Wales

Bakers Delight - Cheese And Bacon Rolls Review from Sydney, New South Wales

AI Highlights
  • - Rolls were uneven; two were half the size.
  • - Head office issued vouchers after the complaint.
  • - The owner yelled at me in view of customers.

I purchased a pkt of cheese and bacon rolls from Bakers Delight in Taree, NSW. I sent a complaint to head office as two of the rolls were only half the size of the others. Paying $6 pkt, I disliked being ripped off.

Head office sent me vouchers which I redeemed today.

Only to be berated and ridicules by the male owner, Darren. This was done in full view of customers.

Darren continued to scream at me, and told me to go away.

SHAME.SHAME... SHAME!!

If this is the way management treat customers, how do they treat their staff!!

GIVE THIS BUSINESS A WIDE BERTH!!!

Reason of review:
Not as described/ advertised
View full review

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