Baierl Toyota

From: Shepard, William T Sent: Tuesday, October 22, 2019 11:20 AM To: www.@lithia.com Subject: FW: [EXTERNAL] Fwd: cancellation form To whom it may concern: Below is how your customers are treated at Baierl Toyota cranberry, Pennsylvania From: Shepard, William T Sent: Tuesday, October 22, 2019 11:04 AM To: Taylor Burget Cc: Marcia Shepard ; eugenehlister@***.com; michaelhull@***.com; timothyboyd@***.com; danielnalley@***.com; davidmendenhall@***.com Subject: RE: [EXTERNAL] Fwd: cancellation form I just wanted to express my disappointment in the treatment and lack of service we have received concerning this warranty cancellation. As you can see we have tried through Taylor and Gene to resolve this since June. Its now late October and promise after promise to resolve this has been broken. I don’t think I have ever been treated as poorly and disrespectfully by a company in my life. If you don’t want people to cancel a policy don’t give them the option! I will make sure that the word gets as high as it can in your corporate structure to make sure that they know how little care you have for your customers. I will also be contacting an attorney and the media to share the shameful way that our rights to cancel a policy have been violated. It sickens me an employee would knowingly deceive us by offering 4 dollars extra a month for a warranty and then back end the cost of 2,950 dollar warranty into the contract. Then you read policy and you still have a hundred dollar deductible and they give you used parts. Is it any wonder we wanted to cancel it. From: Shepard, William T Sent: Sunday, June 23, 2019 8:50 AM To: Taylor Burget Cc: Marcia Shepard ; eugenehlister@***.com; michaelhull@***.com; timothyboyd@***.com; danielnalley@***.com; davidmendenhall@***.com Subject: RE: [EXTERNAL] Fwd: cancellation form Please review enclosed cancellation document and submit and or advise if any corrections needed. Thank you, Bill William and Marcia Shepard 724-822-**** From: Taylor Burget Sent: Saturday, June 22, 2019 5:39 PM To: Shepard, William T Subject: [EXTERNAL] Fwd: cancellation form Notice of Confidentiality: The contents of this email, including attachments was intended only for the use of the individual or entity named above as addressee. If the reader of this e-mail is not the intended recipient or the employee or agent responsible for delivering it to the intended recipient, any dissemination, publication or copying of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately notify us by return e-mail. Thank you.