Anonymous

BEAUTIFUL PLACE, UGLY PEOPLE

Nick and Charlie are a glaring example of what can only be characterized as delusional. Any business relies pivotaly on the personalities of the people involved and this is moreso the case when it comes to one such as theirs. Charlie's insistence that they are beloved ignores the simple reality of human behaviour that most people who have bad experiences choose to smile, nod, and just move on with life, rather than initiate confrontation or seem like "whiners"/overdemanding clientele. For every satisfied customer there's a dozen unhappy people who go on their merry way listing to themselves the numerous complaints. Nick and Charlie would definitely strike anyone who met them as being the sort of people who live in tiny delusional world where things are as they wish them to be and anyone to challenge it has the problem. I suspect even those they consider friends feel the same and Nick and Charlie have no clue what their friends say about them privately. It's clear neither of them is well-suited to this venture beginning with what is likely a life-long absence of both desire and skill at taking care of anyone but themselves. Beneath the surface of their hospitality is an impossible-to-miss eerie sadness of anger or intolerance it's hard to say but it's clear they do not see that others see it. However you look at it, these are people who should have quietly retired rather than allow others into their domain where strangers can watch through a one-way glass all that neither of them has any clue is so apparent. The place is beautiful, the hosts are far from it.
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Reason of review:
Poor customer service
cnevin N
map-marker Kitchener, Ontario

Bayfront Suite Bed and Breakfast on Tamarac Island in Tobermory area

Updated by user Aug 19, 2013

The Bayfront Suite B&B Peninsula on Tamarac Island is located on Stokes Bay in the Tobermory Area

Original review Aug 19, 2013
BAYFRONT Suite B&B Peninsula in Tamarac Island, Tobermrory Area—Mixed Feelings, rating 6 out of 10 My husband and I stayed at the Bayfront Suite Bed and Breakfast on Tamarac Island for three nights and four days from July 22 to July 25, 2013 and we had mixed feelings about our experience there-both negative and positive. First I will discuss the great things about this place. This B&B is in an amazing location—quiet area surrounded by lovely colorful vast array of flowers and plants in their backyard, and your own private deck that overlooks the breathtaking peaceful Stokes Bay. Your spacious large room with a King size bed decorated in pine ceilings and pine walls make you feel welcomed and cozy. Our bedroom had massive large windows that faced the spectacular Stokes Bay, and the brilliant glorious sunrises would await you every morning when you woke up. There was a small fridge, toaster oven, plates, cutlery, condiments, cereal, etc, and premade meals ready for you to eat for breakfast. We had our own large barbecue, fire pit and the use of two kayaks to use as well. Adjacent to our large bedroom was a small den that had two large patio doors your own private entrance that led out to their beautiful landscape that awaits you anytime to view the picturesque tranquil waters of Stokes Bay. Overall, our room was fairly clean, and had all sorts of lovely nick knacks in the room—small vase with fresh flowers in it, and a welcome bowl of a variety of treats. We felt welcomed by Charlie who runs the B&B and her husband, Nick when we first met them, and they seemed very friendly and very helpful as far as places to see, restaurants to eat, etc. in Tobermory. The disappointing things we found at this B&B were first the bed. I noticed right away that the bed sloped which is not good for me, considering I have back and sciatica issues at times. Secondly, we were very disappointed that the owners did not make breakfast for us every morning, considering it is called a Bed and BREAKAST place. Instead, Charlie gave us premade frozen items such as pancakes, and two quiches, and one small bowl of pre cut up fruit. We were expecting a homemade fresh breakfast made for us every morning since this has been our experience at the Bed and Breakfast Inns that we have stayed at before. First of all, I am gluten and lactose intolerant so the only breakfast that I could eat was the pre cut fruit that was prepared ahead of time. The fruit of course was not that fresh considering it was premade and some of the blueberries were soggy. I did not let the owners know ahead of time that I was gluten and lactose free because I usually just eat fruit for breakfast when I go to a B&B, and this is something that all B&B places serve along with their other special homemade creative yummy breakfasts. My husband had Rice Krispies cereal since that is all they had for cereal to choose from, coffee that he made himself, and over the three days, he ate the pre made quiches which he found not that tasty, and soggy after heating them up in the microwave. Charlie did not offer us anymore food until the fourth day—our last day there. On her website it is implied that she does have breakfast so I assumed that we would be served breakfast every morning. One of the things about B&B that we love is being served breakfasts and chatting with the owners. I am in a profession where I am constantly serving others, and this is something that we look forward to when we go away—having someone cater to us for breakfast. The other issue I had was with the bathroom. The sink was really tiny and there was hardly any counter space. There was a sauna in the bathroom but it was used as a storage room instead. The lighting in the bathroom was terrible, especially when you are trying to put on make-up. The tiny shower is a one man shower only—not very romantic, and my hubby found it very small, and he is not very big—145lbs. Secondly, Charlie told us that the shower is leaking and that it would be fixed next year. Furthermore, the mirrors in the bathroom were way too low. I am 5’9” and I had to bend down to blow dry my hair which I found very annoying. Plus, the full length mirror came up to my nose only. This is an easy fix---just move the mirrors up, and this way it would accommodate all heights. Plus, the ceiling throughout the room was very low, about 6’4”---not good for really tall people or for those who don’t like low ceilings. For the four days and three nights there, Charlie never did ask us if we needed more towels. We had one large towel, one hand towel, and one face towel each for four days. I have had experience in the past working in the hospitality motel industry, and we made sure to ask our customers if they needed anymore towels beyond the towels that we changed every day in their rooms. Overall the room was fairly clean however, I did notice some cobwebs on the bottom of the chairs. The other issue was the noise. We could hear everything above us, and they did not talk quietly, but they were not the type to be up late at night which was good. Throughout our stay there, we did not see Charlie again until the last day—our fourth day there to pay her for the room, but she was definitely around every day during our stay there since we heard her many times chatting upstairs with friends and her husband. Nick on the other hand talked to us when we would pass him on our way to our outdoor excursions and would chat with us, giving us helpful suggestions about places to see or things to do. Nick’s wife, Charlie did tell us initially that we could press the door *** bell that was in our room to let her know if we needed anything. Overall, we were disappointed, but then again there were some positives about this place, like the amazing scenery, beautiful landscape, private deck, free use of Kayaks, barbecue, and fire pit, and the incredible sunrises that awoke you every morning. For $150.00 per night we expected to have daily homemade breakfasts, no sloping bed, and a half decent shower that would accommodate at two people. I give Bayfront Suite B&B a 6 out of 10. Cheryl and John Nevin Waterloo, Ontario
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2 comments
Guest

I am sorry that John and Joan didn't like their stay here. If you ask anyone else who have been here since we opened 4 years ago you will see a different view.

1st we give a new breakfast every morning with a choice of omlettes, quiches, frittas, scrabbled eggs and hashbrownns and bacon, crepes along with fresh fruit, yogart, homemade muffins and biscuits and some bagels and choices of bread. There is always 3 choices of cereal in the suite at all times as well as choices of coffee and many kinds of tea.All guests are asked before they arrive if they have any food allergies or foods they do not like. I make gluten free breakfasts for those who reqest it and I also make vegan. All guests are invited one evening of their stay to join us on our deck if they wish for cocktails and hors d'oeuvres and good conversation.

As far as the bed goes I admit we had a problem and I noticed it after they left and called Sears since it was only 3 years old and they sent someone the next day and he told us someone had to of either jumped on the end of the bed or something and the leg of the frame was bent so they fixed it thet day and the shower was small but we replaced it this year with a nice new bigger shower. Other than the shower everything in this room was new 4 years ago. The Sauna is used for storing different pillows for guests to choose from and some of my other bedding and we do not offer it for people to use because of insurance issues .If you go to bbcanada.com/13170.html and read the testimonials you will see what our other guests wrote about our Bayfront Suite B&B. I have to say that John and Joan are the only guests who have written a negative.

And many guests have returned severals times with longer stays as well we have become B&B granparents as we call it to all the guests who stayed while expecting their 1st baby and sent us photos hours after the baby was born.

We love our guests and we treat them like family, while giving them their privacy which is why our B&B is a private self serve suite as fully described in our site. Thank you Charlie Torra

Guest

As a past frequent visitor to the whole of Georgian Bay and stayed at multiple lodging over the years I am not particularly surprised by what you report. Am surprised you didn't have a more realistic picture that everything in those parts is hit or miss. Generally costs, because it is a seasonal tourist trap prices are going to be unrealistically high. They will charge what the market will pay. Secondly, although a few of the tourist facilities including restaurants and marinas have high standards most do not. Locals who think they can give rice crispies to a guest and pass it off as deluxe lodging, yeah that is Georgian Bay, be thankful it was clean.

Had you done more research or got personal recommendations or questioned the owners before placing the reservation you would of saved yourself the disappointments mentioned. I don't think the owners were dishonest just they have second rate lodging and don't have a clue what the industry standards they profess are. You paid for the rare experience of genuine edenesque surroundings at a second rate lodge. Reminds me of when I once drove 150 plus miles ONE WAY to the Tobermory area to have dinner at a highly rated restaurant when we found we had full use of a luxury car for the day. Upon arrival found the owners weren't opening the restaurant that day. I should of called to confirm they were open but the restaurants own literature handed out at the tourist center in Sarnia, Ontario hours before indicated it was their first week of their season and they would be open. Turns out they opened the following week and the literature had already been printed. My husband later reported he couldn't imagine a restaurant owner being less hospitable - no apology, rather they acted like we had broken into their bedroom in the middle of the night even after being shown their own recently printed colored brochure.

The locals do what the want, tourists are easy money, like vultures locals pick tourist pockets like a vulture does its prey.

Have you tried Muskota, the Windemere House? Price double what you paid but an enchanting stay - would highly recommend it. Heard wonderful things about St. Joesph Island further north near Sault St Marie. Friends just got back, their second visit in less than two years. Take money, it is expensive but everywhere you turn you see something unique and beautiful Check out website link: http://www.tripadvisor.com/LocationPhotos-g669044-St_Joseph_Island_Ontario.html

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