Skip to content
BAGGU

BAGGU

baggu.com
What is your customer experience with BAGGU?

BAGGU Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

BAGGU has a 1.9 star rating from 5 reviews with mostly dissatisfied customers; common searchers find BAGGU reviews noting delivery and service problems.

Key Takeaways for Future Customers

  • Expect cute bags but prepare for potential delivery issues and limited customer support response.
  • Contact attempts may be met with busy signals; verify orders carefully to avoid unwanted charges.
  • Request refunds promptly if items are missing, as refunds and exchanges appear slow.

Negative Feedback / Risk Areas

  • Repeated reports of missing package notifications and alleged third-party pickups.
  • Poor customer service access with busy lines and unanswered emails.
  • Confusion around exchanges, cancellations, and slow refunds processing.

Positive Feedback

Reviewers consistently praise the product design and variety, noting the bags are cute and offered at a medium price level.

View full overview ›

Turn one complaint into a collective action

PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

Start Collective Complaint
Show reviews that mention
problem order item method gift emails exchange package signals issue
Filter review
Sort by
Anwar H Qdq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Switch

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I need to switch my car because my passenger reported to me about this car. Please respond to me. They don't feel safe.

View full review
Isrrael Pqp

Problem with order

I was not able to connect with customer service because of repeated busy signals. My issue has not been addressed. .

View full review
Nfn Y Ejq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing package

I dont received my baggu bag.my order no is SR 275****.it shows delivered but I didnt received.can you please contact to usps.

View full review
Lila Rhr

Problem with exchange

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • The exchange process is unclear and emails don't explain how to proceed.
  • I returned via Baggu's method and have waited weeks for a resolution.

I returned an item for exchange, but I cannot put in the item I was hoping to receive as my exchange and there is no clear way in the emails sent to me to figure out this process.

I have been waiting for a few weeks now. This was a Christmas gift to my daughter-in-law. We did return the item through the method Baggu gave us.

User's recommendation: I don’t want to bad mouth a company, when maybe there is a miscommunication

View full review
BAGUMA P

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

+256759****27

Please my WhatsApp number for which l will be very thankful to you and next time l will follow your rules

View full review
Anonymous
map-marker Johnson City, Tennessee

Cancel order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • I ordered 2 Baggu bags by mistake.
  • I tried to cancel one order, but customer service was busy; awaiting the return policy.

By mistake, I ordered 2 Baggu bags. I called to cancel one of the orders, but the number given for customer service was always busy.

Speaks volumes. The order was never cancelled, and now we will see how the return policy goes ..

User's recommendation: Make sure you order the right number of baggu bags.

View full review
emily b Wyw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing package

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • Package status said picked up by someone, but receipt showed it was shipping and 7-10 days.
  • I did not pick it up and want a new bag or a refund.

I get a notification that my package has been picked up by an individual where as it told me in my receipt it was being shipped and would take 7-10 business days I certainly did not drive up there and pick up my package because it didnt even let me know it was at the post office. I want a new bag or I want a refund please.

Loss:
$56
Pros:
  • Cute bags
Cons:
  • Terrible customer service
  • No consideration for unhappy customers

Preferred solution: Full refund

User's recommendation: even tho it may be cute, DO NOT BUY!!!! bought one for my birthday and it never came… said it was picked up by an individual??? who??? because it certainly was NOT ME

View full review
Janet U Zlv

Provided wrong shipping address

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • Unintended order; no card details entered.
  • Needs shipping address check and expedited shipping for a trip; form is hard to complete.

I hadn't realized I'd order the item as I didn't even put in my credit card information. I'd want to check shipping and address as I'm about to go on a trip and had planned to pay for expedited shipping. And the low rating is mostly based on how hard this form is to complete based on the amount of information I need to proceed.

Preferred solution: Deliver product or service ordered

User's recommendation: I don't know yet - although I'm always frustrated when I can't easily call a company

View full review
karyna g

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Apply my 10% off

AI Highlights
  • Created an account to get 10% off first purchase.
  • Coupon email delayed; order without it.
  • Coupon code: WELCOMEVMRHTG92.
  • Seeking 10% off total refund.

hello. so i created an account with Baggy to receive a 10% off for my very first purchase.

the email with the code delayed and so i placed my order wout the coupon.

right as i placed the order i got a coupon saying

ENJOY 10% OFF YOUE FIRST PURCHASE coupon code

WELCOMEVMRHTG92

would you please calculate the 10% off my total purchase and refund that amount? im really bummed that your system didnt send their coupon on time for me to use it

Loss:
$6

Preferred solution: Price reduction

View full review
Dixie Jeu

Didn’t get any response

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • Ordered Baggu medium crescent crossbody bag; funds deducted, no order confirmation.
  • Emailed Baggu customer service but received no reply.

I order a baggu medium crescent crossbody bag where the asking from my account got deducted but never received any order confirmation. I emailed the baggu customs service and never received any response.

Please give me a heads up and do the needful

View full review

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article