Tracie A Jaa

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Verified Reviewer

Purse defect

Baggallini - Purse defect

I have had your purses before and loved them and thats why Im writing to you to let you know how frustrating this is and think you should know about it. I was given this backpack purse as a gift and loved it.

Ive had it for a little while now but for the last couple of months the clips at end of straps on both sides become disconnected from the bottom of purse. I can push them back to where they should be and it will last a couple of minutes but it constantly comes apart and it is really annoying when I try to put it on my back where I like it.

One time it fell to the ground and I had a little miniature in my purse that was broken. I just thought you should know and hopefully correct the problem before it happens again.

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Preferred solution: A new purse that works?? This was a gift from a friend- I did not purchase

mac c Pue

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Verified Reviewer
| map-marker Milwaukie, Oregon

Customer Service

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Have called several times to initiate a return. Waited on hold to no avail.

Website claims to be helpful...not so.

Return form is nowhere to be found. Return address is nowhere on website.

Worst Customer Service EVER!!!

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Loss:
$150
Pros:
  • Decent bag
Cons:
  • Horrible customer service

Preferred solution: Full refund

User's recommendation: BUY ELSEWHERE.

Renee R Jii

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Verified Reviewer

Defective product

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Baggallini - Defective product

Order #0124**** - I have been trying repeatedly to get through to someone regarding a bag I purchased on May 21st that has ripped. I would appreciate if customer service would follow up. I have sent several emails and left messages through the 1-80*-***-**** number.

Renee

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Preferred solution: Full refund

User's recommendation: do not buy from this website

Anonymous
map-marker Aurora, Illinois

Need to return a baggalini

How do i return a bag?? I have mistakenly ordered 2 of the Amanda Crossbody and I need to return it to Baggallini. How do I go about doing this??

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Gina V Jgx

Purses on sale and briefcase says but they didn't have the innerpouch of purse

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Was missing some of the inner purses from the purses that I bought the little ones that hook on when I bought the purse is at the drugstore and cold to get replacements and she said it was not available if she worked in the website department. I told her I would like to speak to a supervisor and sinuses we getting a call back today is Tuesday, October 18. I hope that I do receive a call back from the supervisor and if you get this you couldCall me back regarding this appreciate it Gina Vanderham at 604-839-**** thank you

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Loss:
$10

Preferred solution: Bags that clip on the inner purses three of them I bought didn’t have bags out of the four that I bought on sale there. At the store Pharmasave in Victoria BC

User's recommendation: Call me back regarding this appreciate it Gina Vanderham at 604-839-**** thank you

roz t Onk

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Verified Reviewer

Fraying straps on a bag that's less than six months old

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Updated by user Sep 16, 2022

no, i am waiting to hear from the retail people. the person i talked to said she could not help me as i did not buy the bag on line. so far, i haven't heard from someone who supposedly can either replace the bag, fix it or send me money.

Original review Sep 15, 2022

this is my second message about this bag. i only wanted to talk to someone about the problem. now i would like baggallinii to replace the bag or give me some money back.

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Cons:
  • Obviously
Peggy W Bcg

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Verified Reviewer
| map-marker Odessa, Texas

My order was returned said wrong address

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I had notice package was delivered at 11:02 PM 8-22-22! I was already asleep , checked first thing this morning & no package!

Then at 9:15 8-23-22 got message page was returned because of incomplete address, one email I get said was from USPS & then a email from DHL Delivery. I have sent several emails no reply .

Im getting frustrated! Please help me !

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Preferred solution: Deliver product or service ordered

Beverly A Uno

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Verified Reviewer
| map-marker San Francisco, California

Need info on refund

July 5, bag order 0126**** $162.01

Returned bag approx July 21

Have not found a credit for 162.01

Please help

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Loss:
$162
Pros:
  • Have had about 6 products boght in stores
  • Sturdy long living product

Preferred solution: Full refund

Franklin H Ieh
map-marker Greenwood Village, Colorado

I need help in placing an order

I was trying to find the bag that was sold through Costco. I tried to call your company and get help that way.

The person I spoke to was NO help. I do not believe that you do not have 1 of these any where. If one of these bags comes available please contact me. My name is Frank Herro.

My phone contact is 702-557-****. Thank you!

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Preferred solution: The black bag that was sold through Costco

Franklin H Ieh
map-marker Greenwood Village, Colorado

I need help in placing an order

I purchased a bag at Costco, I returned it without using it. Costco does not carry them anymore.

Please help me secure one! Thx

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Preferred solution: The same bag that was sold through Costco.

User's recommendation: Do not return them

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