Baffin
Baffin Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.2 star rating based on 1 customer review; consumers are mostly dissatisfied and the rating distribution is 100% unfavorable.
Positive Feedback
Customers note the boots are comfortable and well liked for warmth and fit, as reflected in Baffin reviews mentioning product comfort.
Negative Feedback / Risk Areas
- Repeated reports of no reply to emails and unanswered calls highlight major customer service failures.
- Baffin customer complaints focus on lack of response regarding repairs and support.
Key Takeaways for Future Customers
- Expect comfortable boots but verify warranty and repair support before purchase.
- Document communications and consider retailer channels if direct support is needed.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.2 star rating based on 1 customer review; consumers are mostly dissatisfied and the rating distribution is 100% unfavorable.
Positive Feedback
Customers note the boots are comfortable and well liked for warmth and fit, as reflected in Baffin reviews mentioning product comfort.
Negative Feedback / Risk Areas
- Repeated reports of no reply to emails and unanswered calls highlight major customer service failures.
- Baffin customer complaints focus on lack of response regarding repairs and support.
Key Takeaways for Future Customers
- Expect comfortable boots but verify warranty and repair support before purchase.
- Document communications and consider retailer channels if direct support is needed.
Turn one complaint into a collective action
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Verified Reviewer
No response
- - Tore fabric on a Baffin snow boot and asked for repair guidance.
- - Emails and calls to Baffin went unanswered.
No response at all from Baffin
I tore the fabric part of a Baffin snow boot and wanted to know the suggested method of repair. I sent Baffin a detailed email and received no response. I tried calling Baffin a few times, but nobody ever answered.
- Good comfortable boots
- Poor customer service
Preferred solution: My boots repaired
User's recommendation: Poor customer service
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