Baers Furniture
Baers Furniture Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Baers Furniture has 2.0 star rating based on 112 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Baers Furniture to a friend or colleague.
- Rating Distribution
Pros: Selection of the furniture, Everyone was nice while buying, Showroom appearance of furniture.
Cons: Customer service, No return phone calls, Zero customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Baers Furniture has 2.0 star rating based on 112 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Baers Furniture to a friend or colleague.
- Rating Distribution
Pros: Selection of the furniture, Everyone was nice while buying, Showroom appearance of furniture.
Cons: Customer service, No return phone calls, Zero customer service.Recent recommendations regarding this business are as follows: "Not until my problem is resolved", "Stay away from all of their stores", "Be very careful when you purchase something that is a floor ssmple", "Stay away!", "Baers Furniture cannot be trusted as they are dishonest".
Most users ask Baers Furniture for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Location. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Resolved: This is not a review I just want my sofa fixed
Company fixed the issue and I have been provided with apology.
Preferred solution: I want my sofa fixed
User's recommendation: Not until my problem is resolved
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sarasota, FloridaNot satisfied
- Delivery
- Management
Preferred solution: Price reduction
User's recommendation: Stay away from all of their stores
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | West Melbourne, FloridaI bought a leather sofa from floor and they delivered a different with a flaw
I bought a floor leather sofa and I was told and expected that I would receive that exact white leather sofa. We picked up the sofa that they had wrapped with plastic, and when we got home and took off the plastic wrap we saw that there was a 3 inch leather flaw that looked like it had been repaired on the seat of the sofa that also had a different tag attached, than the sofa I had purchased.
I told the salesperson and the store manager, but they both lied and said it was the exact sofa.
I have the photos of the sofa on the floor at the store with no leather flaws and the tag, and then the different sofa they gave us that had a large leather flaw and a different tag. You can tell from the price on the receipt and the tag on the sofa I purchased, compared to the tag on the defective sofa delivered that they were switched.
- Lots of choices
- Dishonest staff
Preferred solution: The exact white sofa that I purchased that had no patched rips in the leather
User's recommendation: Baers Furniture cannot be trusted as they are dishonest
Turned a negative experience into a very positive one!
User's recommendation: You can trust Baer’s to do the right thing.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Daytona Beach, FloridaIncorrect delivery and unacceptable quality of Natuzzisofa
User's recommendation: Stay away!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sarasota, FloridaResolved: Miscommunication
Company fixed the issue and I have been provided with apology. They did nothing to resolve it.
This is the way of businesses in South Florida.
I just will not shop there again. And whoever asks where I bought, I will say dont shop there!
Beautiful furniture. I was extremely satisfied. No problems. I went to pay.
I was told 25% down, the rest at delivery. I did not question it. I paid and left. Come to find out that you have to pay before delivery.
Not a problem. But their website is the problem. It is not setup correctly. But according to them its my phone.
I just bought a new home. All my purchases are online. No other issues with other sites, just theirs. So I have to actually drive there.
Im in a different city. When I move I will be rather busy. I dont think this is the way to treat people. I would have paid the full price upfront number 1.
Number 2, its their site thats the problem. You cant even shop properly on there. But to have the nerve to tell me its my area that is causing the issue is terrible customer service. I would never buy another piece from them if they were the last furniture store on earth!
I like dealing with people who make my life easier, not more difficult. And causing me more work when Im spending money is not wise. It is downright bad business and stupid in my opinion! And I havent even received anything yet!
Not a good way to start. And I would never recommend this store to anyone. The miscommunication was heard by me and my friend. I was even surprised but did not question it.
It made me quite happy. Maybe thats the deal. I dont lnow. I would have purchased regardless and thats the problem I have.
Now Im being put out and have to travel to the store again, nothing having to do with me!
So, yes, I think this is a bad business decision on their part! And I dont recommend bad business practices that are then said to be a miscommunication when that puts the customer out who is the one spending the money!
- Nice furniture
- Bad website
User's recommendation: Beware of miscommunications
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | West Melbourne, FloridaDamage furniture on delivery
- Cheating staff
Preferred solution: The exact sofa I purchased that I took a photo of in the store
Very very very bad service
Not working usb outlet
User's recommendation: Be very careful when you purchase something that is a floor ssmple
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDAMAGED USED FURNITURE
- All cons
- Deceptive practices
- Damaged goods
- Used goods
Preferred solution: Full refund
User's recommendation: DO NOT PURCHASE ANYTHING FROM THIS COMPANY! READ TJE REVIEWS. DO YOUR RESEARCH!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStolen property
User's recommendation: Watch out for the movers
Buyer BEWARE!!! DON’T Buy from Baer’s Furniture! They take “ ghosting” to another level!!!
To cancel a service call for 6/29
Preferred solution: Price reduction
User's recommendation: Find a different store
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Manahawkin, New JerseyTerrible customer service
User's recommendation: Stay awsy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lake Worth, FloridaSalesperson was manipulative and the manager and customer service can be very rude.
I set my budget at $10,000 salesperson said we can work with that, soon it went to $12000 which I was okay with. Over the next several months I was requested to make cash payments which I thought were part of the budget.
After repeatedly questioning how are we on the budget and realizing that it was almost double I was told well you are at BAERS!!!
The manager as well as customer service have been of no help at all...! I have tried on multiple occasions to request information as to cash amounts paid directly to BAERS!
(Not the synchrony credit card)
They attempted to deliver special order bookcases and unfortunately they were not the right ones!
A rug that I ordered currently is beginning to fray and of course I'm having difficulty trying to talk to someone who can help me! And as far as customer support so far there has not been any, very sad...!
User's recommendation: Check their reviews before considering BAERS FURNITURE COMPANY?
Bad customer service.
Purchased an $8,000 sectional sofa set about 2 years ago. One section was received damaged.
Had to wait about 2 months time past Baers knowing of damage for someone to come out to home, review and authorize replacement of sectional piece. It's now a years time after Baers told us they ordered a replacement from the factory but the really bad news is that although I call Baers customer service line, leave a message to return call with my name and number, I have not either gotten thru or received a return call for months time. About 2 months time ago I called the corporate office and got a Ms. Baers on the phone.
She told me she would look into the matter and get back to me. She never did and I call her about twide a week, phone not answered so I leave detailed message leaving my name and number.
Not once have I received a return call. Terrible situation, be warned!
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