200 CLAIMED LOSSES
2 TOTAL REVIEWS
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Trying to get help with broken luggage that has never been used
Packed brand- new suitcase and started rolling it when I noticed problem with wheel. Completely collapsed from inside. Never attached properly.
User's recommendation: Check luggage as soon as you get it.
A replacement suitcase This is brand-new. Never used
Their customer service is the worst service Ive ever encountered. Ive sent countless emails, called their number countless times to which people would answer and just hang up. I had one response to my emails that they would send me replacements gems which is ridiculous because I wouldnt be able to fix the show even if they sent me gem! The prongs are broken and I want a refund!
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