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2.1 Based on 69 reviews
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  • Customers like
    • Staff 3
    • Service 3
    • Staff knowledgeable and friendly 2
  • Customers don't like
    • Bad management 8
    • Not willing to fix problem 5
    • Consumer service was very mediocre 3

I paid cash for my Electric Double Reclining Couch. While reclined with my wife and I, both normal sized, the back broke and we crashed to the floor. My wife hit her head, was knocked out, and broke her thumb. Now trying to get it fixed under my warranty and telling me it will be two weeks before they show up to look at it, and then they will order parts which may take two more weeks or more. This is not acceptable. Maybe I need an attorney for... Read more

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Charlie the manger called an curse me out so bad im just in disbelief very rude an unprofessional i will never ever send anyone to Badcook also i will do nomore business with them ever

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February 16 2017 my parents purchased 2 sofas and 2 recliners and 1lasy boy recliner from babcocks in Inverness Florida approximately 4 years ago. They were told by the sales rep that the furniture was leather. After 2 years we noticed the recliner started pealing from the arm rest the head rest split and the seat is also split and now both sofas are starting to peal. I went to the local store and was told unless I had a receipt there was... Read more

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I bought a red leather bonded sectional and in just a few months it began shedding the red leather on it. I would sit on it and pieces would come off on my clothing and fall on the floor all over the house. There is very little color left on it. I went to Badcock in Sarasota and complained about it and was told there was nothing they could do about it. I hadn't even finished paying for it yet. Therefore, I was still paying for furniture that was... Read more

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Badcock Home Furniture Furniture and Decor complaint 193672
1 of 3

In 2014 bought and paid for front load washer and dryer end of last year my washer broke. I paid almost 3,000 for the set which included several hundred dollars for the waranty through warren tech. They sent out a company to fix my washe twice.washer still not fixed. Told by warren tech they will not be sending any one else out.

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My husband and I bought over $3,000 worth of furniture approx 4 years ago. It was not cheap furniture, Within 3 years the fabric started flaking. They did replace one recliner but now all 3 pieces I have left are flaking badly. (The one they did exchange I got a different brand covered in microfiber). It is only my husband and I here and we have no pets on furniture, so the fabric is defective. So beware of fabric polyester and has a similar... Read more

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Our child has been on a mattress on the floor waiting on "the next truck" since Christmas. We ordered the bedroom set to be a gift and was told the furniture would arrive before Christmas. When that didn't happen we were told it would be on the next truck. We have been told the same thing every week since then. All we want is to have someone be honest with us and tell us the truth. If the bedroom furniture isn't coming when they say then just be... Read more

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Terrible custmer comminacation was told a time my stuff would be dropped off and it never came then called store store said we dont do that and the workers did and now on the return they still set a time even douh the store dont do that so call smh

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I wouldn't recommend getting a protection plan, any damage they DONT fix, basically they will only cleans your furniture and forget about the reimbursement in three years if you don't file a claim b/c they will only send a coupon or tell you they can't find you in their system. The arm to my couch broke and it wasn't covered. My second purchase they delivered rusted furniture so I got reimbursed my delivery fee and the second delivery they... Read more

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Sofa and loveseat I got from Badcock in Jax, Fl on Main St had springs popping up and lumps in sofa we had less than a year so badcock agreed to replace sofa and loveseat because they could'nt be fixed but I got a chair with that set went in to the store could'nt find a sofa set to match the chair so now I have a mismatched set due to badcocks poorly made furniture even talked to corporate they would'nt help me I have brought several items from... Read more

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