Backyard Products
Backyard Products Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Backyard Products has 2.3 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Local fast clear communication quality product.
Cons: Customer service sucks, Not enough of them nationwide.Recent recommendations regarding this business are as follows: "Remember you're using a middle man to purchase backyard products. The middle man can be a pain.", "Don't by from Lowe's who uses backyard products", "I wouldn't do business with this company", "Don't buy anything from them".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Backyard Products has 2.3 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Local fast clear communication quality product.
Cons: Customer service sucks, Not enough of them nationwide.Recent recommendations regarding this business are as follows: "Remember you're using a middle man to purchase backyard products. The middle man can be a pain.", "Don't by from Lowe's who uses backyard products", "I wouldn't do business with this company", "Don't buy anything from them".
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Reliability. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Good product. Good customer service. Pleasure to work for.
I enjoy their products, I enjoy working with them and for them. Never any issues. The issues that are listed from others are because you buy from lowes home depot and they are the ones with terrible service.
- Local fast clear communication quality product
- Not enough of them nationwide
Preferred solution: Keep consumers aware of a good product with bad reviews.
User's recommendation: Remember you're using a middle man to purchase backyard products. The middle man can be a pain.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
RETURN
I purchased a 10 x 10 shed from a local Home Depot in California. I purchased a display model and was excited to get it back home.I was given 30 days to pick it up ,Unfortunately my wife passed away unexpectedly and I was in mourning with our 3 little children under 8 yrs old .I placed a call to Backyard products and was transferred over to a person by the name Kevin Raymo who was in charge of the shed department this person gave me the run around for over a month saying he had No problem refunding me just needed to verify the 10 x 10 shed was still there he had me send him pictures he had me have the Home Depot
Management send him proof then he blocked my emails .I'm now dealing with a female by the name of Crissy and she is doing the same to me .This company has No feelings or care they know I'm grieving the loss of my wife and still No refund only we will refund you but No refund.
- Customer service sucks
Preferred solution: Full refund
User's recommendation: I wouldn't do business with this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Customer service sucks.
My experience with backyard products Glenmont branch was a nightmare. I was originally told I can get on the schedule for a shed to be installed end of November.
Then it turned to Wednesday December 6th. I took the day off from work. Then they told me they couldn't get the materials and it would have to be installed on Friday December 8th. I took Friday off from work.
The supplies would be delivered on the 7th Thursday. The supplies were actually delivered on Tuesday the 5th like originally scheduled. They lied to me. Come Friday they called me and told me that someone walked off the job and they'd have to install it on Monday.
Come Monday morning they told me they couldn't install cuz it was supposed to rain. And that I'd have to do it Tuesday. It finally got installed on Tuesday the gentleman all by himself was great but I learned a lot about this company. It took them seven business days or like 10 days normal to get my insurance papers I needed for my town permit.
I found out backyard products does not own insurance they make the subcontractors provide their own that is why it took so long apparently.
One excuse after another I would never recommend you buy a shed from Lowe's who hires this company. It was extremely frustrating!
User's recommendation: Don't by from Lowe's who uses backyard products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
To see if the roof gables are supposed to be cut were it meats the wall .
I got a 12x16 shed and the walls came out good but the roof i think is not cut were the gables meet the wall it is at a point i have pics i can send but its not letting me on here so if u could email me asap please it might work then.thank you
Preferred solution: A new roof package or money back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
A Terrible Company
I was missing a part. So, the best they could do was ship it to a lowes store that is a two hour drive from me.
Additionally, it will take them more then 7 days to ship the part and they will use 3-5 day shipping, so it won't arrive at the Lowes for like 12 days, so even if lowes agrees to ship it to me, that will probably be another five days, so we are looking at as long as three weeks for these losers to get me a replacement part--assuming off course that Lowes is will to ship it. Whatever you do, don't buy anything from Backyard Products.
Preferred solution: Deliver product or service ordered
User's recommendation: Don't buy anything from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Door fell off from Hinge.
Need a warranty repair for the Door that fell off. Door held on to hinge by only STAPLES !!
Phone # 630-773-****
Joseph Sparesus
Preferred solution: New Door - re hung and secured to existing shed.
Missing back wall 2 gable panels (left & right) .
On Apr 17,2020 I placed an Order # WA8323**** a Cumberland shed 10 ft.X 12 ft. when I opend the box I found that I am missing the back
wall gable panels ( left &;;;;;;amp; right ).
My phone # (732)433-****
Preferred solution: Let the company propose a solution
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