Backyard Products

So I purchased a display model of the Gorilla sheds that they sell at Costco. I dealt with a guy named Kevin Raymo.

He said to go look at it at their yard in Brentwood, N.Y., and there were 2 nice sheds there. So he said I can buy one of them now, as the other is still being used at the Costco fall display. I agreed and purchased the shed. Then I got a shed moving company to pick it up.

About an hour or 2 before they were picking up the shed, I got a call from the guy at the warehouse that the shed was damaged. When I went and saw them, there was no damage on the shed; otherwise, I wouldn't have purchased it. He said he would give me a pack of shingles and some of the wood pieces that were damaged. I had already paid a $300 deposit to the Shed Movers and would lose it if I canceled, so I was like, 'Okay, I guess so.' They delivered it, and it had a pretty good amount of damage.

I was pissed. I called the guy Kevin, and he was like, 'Okay, I understand,' and he didn’t know about the damage and said he would work on getting me a credit back from them.

It has been 2 weeks and 3 follow-up emails to him, and crickets!!! I am not happy, so I just figured I would let fellow consumers know not to deal with these *** Just saying.

We purchased this barn kit in May and then found out we had to get a permit to have it constructed. We paid the $800.00 for the signed drawings to submit to the county for approval, but they didn't meet California fire codes.

We think this company is negligent in not knowing that their materials don't meet state or county regulations for a permit. We lost a lot of money in the permit fee and the interest on our $20,000.00 that they did refund. We also are renting a container as we emptied our garage, thinking this would go through. I contacted them to do the right thing, but they say their policy states there are no refunds on the signed plans.

The fact that Costco is promoting this company, as that is how we became aware of this product, is also disturbing. I just want everyone in California to know not to purchase their Goliath barn kit.

If I could give them negative reviews I would. This company has been an absolute nightmare for months and still not resolved.

I have an incorrectly put together playset (so bad it cannot be used) with multiple damage and nearly IMPOSSIBLE to get in touch with someone who can give me answers. No one knows anything. Everyone is going to follow up and it never happens. I just keep calling and emailing anyone and everyone I can.

My poor kids have a playset in the yard that they cant even use and Im out thousands of dollars. Im highly upset and wish I had read the horrible reviews from multiple sites before giving this company my money.

DO NOT DEAL WITH THEM!! Save yourself and money.

I purchased a 10 x 10 shed from a local Home Depot in California. I purchased a display model and was excited to get it back home.I was given 30 days to pick it up ,Unfortunately my wife passed away unexpectedly and I was in mourning with our 3 little children under 8 yrs old .I placed a call to Backyard products and was transferred over to a person by the name Kevin Raymo who was in charge of the shed department this person gave me the run around for over a month saying he had No problem refunding me just needed to verify the 10 x 10 shed was still there he had me send him pictures he had me have the Home Depot

Management send him proof then he blocked my emails .I'm now dealing with a female by the name of Crissy and she is doing the same to me .This company has No feelings or care they know I'm grieving the loss of my wife and still No refund only we will refund you but No refund.

My experience with backyard products Glenmont branch was a nightmare. I was originally told I can get on the schedule for a shed to be installed end of November.

Then it turned to Wednesday December 6th. I took the day off from work. Then they told me they couldn't get the materials and it would have to be installed on Friday December 8th. I took Friday off from work.

The supplies would be delivered on the 7th Thursday. The supplies were actually delivered on Tuesday the 5th like originally scheduled. They lied to me. Come Friday they called me and told me that someone walked off the job and they'd have to install it on Monday.

Come Monday morning they told me they couldn't install cuz it was supposed to rain. And that I'd have to do it Tuesday. It finally got installed on Tuesday the gentleman all by himself was great but I learned a lot about this company. It took them seven business days or like 10 days normal to get my insurance papers I needed for my town permit.

I found out backyard products does not own insurance they make the subcontractors provide their own that is why it took so long apparently.

One excuse after another I would never recommend you buy a shed from Lowe's who hires this company. It was extremely frustrating!