Tamara A Qeu

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Verified Reviewer

Good product. Good customer service. Pleasure to work for.

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Original review Mar 09, 2024
I enjoy their products, I enjoy working with them and for them. Never any issues. The issues that are listed from others are because you buy from lowes home depot and they are the ones with terrible service.
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Pros:
  • Local fast clear communication quality product
Cons:
  • Not enough of them nationwide

Preferred solution: Keep consumers aware of a good product with bad reviews.

User's recommendation: Remember you're using a middle man to purchase backyard products. The middle man can be a pain.

ROMEO S Iao

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Verified Reviewer
| map-marker Los Angeles, California

RETURN

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I purchased a 10 x 10 shed from a local Home Depot in California. I purchased a display model and was excited to get it back home.I was given 30 days to pick it up ,Unfortunately my wife passed away unexpectedly and I was in mourning with our 3 little children under 8 yrs old .I placed a call to Backyard products and was transferred over to a person by the name Kevin Raymo who was in charge of the shed department this person gave me the run around for over a month saying he had No problem refunding me just needed to verify the 10 x 10 shed was still there he had me send him pictures he had me have the Home Depot

Management send him proof then he blocked my emails .I'm now dealing with a female by the name of Crissy and she is doing the same to me .This company has No feelings or care they know I'm grieving the loss of my wife and still No refund only we will refund you but No refund.

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Loss:
$1
Cons:
  • Customer service sucks

Preferred solution: Full refund

User's recommendation: I wouldn't do business with this company

Carl H Jmp

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Verified Reviewer

Customer service sucks.

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My experience with backyard products Glenmont branch was a nightmare. I was originally told I can get on the schedule for a shed to be installed end of November.

Then it turned to Wednesday December 6th. I took the day off from work. Then they told me they couldn't get the materials and it would have to be installed on Friday December 8th. I took Friday off from work.

The supplies would be delivered on the 7th Thursday. The supplies were actually delivered on Tuesday the 5th like originally scheduled. They lied to me. Come Friday they called me and told me that someone walked off the job and they'd have to install it on Monday.

Come Monday morning they told me they couldn't install cuz it was supposed to rain. And that I'd have to do it Tuesday. It finally got installed on Tuesday the gentleman all by himself was great but I learned a lot about this company. It took them seven business days or like 10 days normal to get my insurance papers I needed for my town permit.

I found out backyard products does not own insurance they make the subcontractors provide their own that is why it took so long apparently.

One excuse after another I would never recommend you buy a shed from Lowe's who hires this company. It was extremely frustrating!

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User's recommendation: Don't by from Lowe's who uses backyard products

Jami W Jhg

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Verified Reviewer

To see if the roof gables are supposed to be cut were it meats the wall .

Backyard Products - To see if the roof gables are supposed to be cut were it meats the...
Backyard Products - To see if the roof gables are supposed to be cut were it... - Image 2
Backyard Products - To see if the roof gables are supposed to be cut were it... - Image 3
I got a 12x16 shed and the walls came out good but the roof i think is not cut were the gables meet the wall it is at a point i have pics i can send but its not letting me on here so if u could email me asap please it might work then.thank you
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Preferred solution: A new roof package or money back

Tom L Fhd

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Verified Reviewer

A Terrible Company

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Original review Oct 13, 2023
I was missing a part. So, the best they could do was ship it to a lowes store that is a two hour drive from me. Additionally, it will take them more then 7 days to ship the part and they will use 3-5 day shipping, so it won't arrive at the Lowes for like 12 days, so even if lowes agrees to ship it to me, that will probably be another five days, so we are looking at as long as three weeks for these losers to get me a replacement part--assuming off course that Lowes is will to ship it. Whatever you do, don't buy anything from Backyard Products.
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Preferred solution: Deliver product or service ordered

User's recommendation: Don't buy anything from them

Joseph M Vvi

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Verified Reviewer

Door fell off from Hinge.

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Need a warranty repair for the Door that fell off. Door held on to hinge by only STAPLES !! Phone # 630-773-**** Joseph Sparesus
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Preferred solution: New Door - re hung and secured to existing shed.

Merghani A

Missing back wall 2 gable panels (left & right) .

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On Apr 17,2020 I placed an Order # WA8323**** a Cumberland shed 10 ft.X 12 ft. when I opend the box I found that I am missing the back wall gable panels ( left &;;;;;;amp; right ). My phone # (732)433-****
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Preferred solution: Let the company propose a solution

Construction and Repair Expert Talks

How to Buy a Manufactured Home without Problems? Interview with L. A. ‘Tony’ Kovach (Part 2)

Aug 28, 2020

How to buy a manufactures home? Tony Kovach, an industry expert, gives tips on how to choose and buy a manufactured house, pros and cons, and red flags to consider before purchasing.

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L. A. ‘Tony’ Kovach
L. A. ‘Tony’ Kovach

Tony Kovach is an MHProNews publisher and one of the key experts in the Manufactured Homes Industry with over 25 years of experience. He shares the latest industry insights and tips.

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