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Verified Reviewer
New Reviewer

Return of product and no acknowledgment.

Update by user Jul 22, 2022

I NEVER RECEIVED ANY INPUT FROM BACKYARD POOL.

Update by user Jun 26, 2022

HAVE NOT HEARD A WORD FROM BACK YARD.

Original review posted by user Jun 21, 2022
Package shipped in spite of cancellation, cancelled on Friday, shipping slip printed Monday. They said it was on an unknown truck and could not retrieve it. Returned product to Texas with their shipping label till no reply or credit return. Box was received in a taped up, previously opened box. Could not know if it was or not, so that was the one I returned. Discover card also looking into this charge.
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ID
#3693105 Review #3693105 is a subjective opinion of poster.
Loss
$801
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

1. I WAS NEVER NOTIFIED OF MY RETURN TO YOUR WAREHOUSE.

2. I WAS NEVER TO RECEIVE POOL PUMP AS I TRIED TO CANCEL THE SAME DAY AS IT NEVER SHOWED UP AS IN MY ORDER ON THE COMPUTOR AS RECEIVED SO I ORDERED AGAIN. I WAS TOLD BY SOME LADY THERE THAT IT WAS ON THE TRUCK AND IT COULD NOT BE REMOVED. 3. I RETURNED THIS ORDER TO THE DALAS WAREHOUSE WITH THE UPS GROUND SLIP I RECEIVVED FROM YOU. 4. I SHIPPED THE PRODUCT AS IS, BECAUSE THAT WAS HOW I RECEIVED IT. IT HAD BEEN OPENED BEFORE I RECEIVED IT AND I WAS NOT SHURE IF IT WAS GOOD AND I WAS UNSURE IF I WANTED TO USE IT. 5. THE RETURN WAS # TX 750 2-01 THE ORIGIONAL WAS # AB-108673. 6. YOU SHOULD HAVE TAKEN THE POOL PUMP BACK AND RETURNED THE MONEY. SO FAR NOTHING HAS HAPPENED. DON'T SEND PACKAGES THAT HAVE BEEN OPENED AS NEW. JAMES OBRIEN 1033 GULF COAST BLVD VENICE, FL 34285 OBRIENJE1@***.NET
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ID
#3590828 Review #3590828 is a subjective opinion of poster.
Location
Venice, Florida
Loss
$749
Preferred solution
Let the company propose a solution

RETURN

Need to return the cartridge set that I bought in Jan 12. It is the wrong Model #. I need Model # 999****-R4

User's recommendation: Know the part number that you need ahead Do not rely on employee Check it yourself.

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ID
#3265602 Review #3265602 is a subjective opinion of poster.
Location
Hollywood, Florida
New Reviewer

Checking on order

Tried calling about an order not received, no one answers, instead a recorded message says to submit all questions thru the eBay website I have submitted the questions twice, the first time 5 days ago. Recorded message says they will respond within 24 hrs. Not sure what to do. If you arent going to answer the phone why provide a telephone number??

User's recommendation: Lacking communication.

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ID
#2612142 Review #2612142 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

To check on my refund

I sent my dolphin pool cleaner back. On May 5th and still have not received my refund. When I called the store in TX the clerk says they did not receive anything, and they don't mail their products. But I have the proof of delivery.

User's recommendation: Dont buy from them.

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ID
#1941478 Review #1941478 is a subjective opinion of poster.
Location
Columbia, South Carolina
New Reviewer

NO customer service

We purchased a pool pump from eBay store, it was sent out quickly however, we have questions about it before we send it back because it is not the right size fittings and no one is responding to the Ebay email to this company and there is no response in the chat on their website or the phone number listed.

User's recommendation: Cheap prices but don’t expect any customer service.

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ID
#1907216 Review #1907216 is a subjective opinion of poster.
Preferred solution
Do you speak with someone to find out if there is a part we can have sent out to fit as an adapter to the pump they sent us

CUSTOMER NON SERVICE

Because this company advertised the lowest price I could find on the internet, I Ordered a Hayward pool cleaner. I called the seller repeatedly right after I placed the order to ask questions about the pool cleaner as their description was very poor. I wanted to know if it had the small *** orr large bump tires. I called time after time. They Just hang up and disconnects. Obviously they don't want to talk to you. The cleaner was never received as it was rerouted back to them. Now they want a restocking fee for an item I never received They ant to charge me for an item What a poor way to do business. CAVEAT EMPTOR. I'm also getting *** from VISA. I used to use AMEX. Amex is much more customer friendly. Oh well...
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ID
#1069292 Review #1069292 is a subjective opinion of poster.
Service
Backyard Pool Superstore Customer Care
Cons
  • No customer service
Reason of review
Poor customer service
Preferred solution
Full refund

Backyard Pool Superstore - Customer Care Review

The "About Us" page claims they believe in customer service. They must mean they believe it exists somewhere, just not at their company. I ordered a part from their website. As there is no part number on my defunct part, I relied on their website for identification purposes.The picture and description matched the part I needed exactly. The part I received had the same part number I ordered but was very different to the image associated with that part on their site. After contacting a representative via online chat regarding a refund of part cost and shipping charges I was told "no", but I could email the company regarding my request. After about a week with no reply I sent a 2nd email which started numerous exchanges about the issue on their site with another representative who refused to work with me at all. He just kept referring to their return policy which made me liable for all shipping costs and a 15% restocking fee, refusing to acknowledge their site's misrepresentation of the part was the cause of the issue. Instead, he stated that images are only representations of the product and may not match. Worst customer service I've experienced in a long time. Bottom line: Customers have no way of knowing exactly what product they're ordering as the website advertises inaccurate part images. If you order and need to return, you pay delivery and return shipping, restocking, and had better hope you didn't take the part out of the package if you expect a refund. Horrible company.
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ID
#1031834 Review #1031834 is a subjective opinion of poster.
Service
Backyard Pool Superstore Customer Care
Reason of review
Poor customer service

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