Backwater Reptiles
Backwater Reptiles Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Backwater Reptiles has a 2.5 star rating from 3 reviews with mostly dissatisfied customers, a 67% unfavorable sentiment, frequent reports of dead or missing animals, high prices, and recurring issues with customer service and refunds.
Key Takeaways for Future Customers
- Check Backwater Reptiles reviews and confirm live stock before purchase.
- Expect potential delays on promised overnight delivery and limited weekend support.
Negative Feedback / Risk Areas
- Multiple Backwater Reptiles customer complaints about refunds, billing, and denied replacements.
- Poor customer service responsiveness, unreachable phone lines, and reported fraudulent descriptions.
Positive Feedback
Some customers previously reported good experiences and healthy animals, though these appear limited compared to complaints about exchanges, subscriptions or auto-ship expectations, and support.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Backwater Reptiles has a 2.5 star rating from 3 reviews with mostly dissatisfied customers, a 67% unfavorable sentiment, frequent reports of dead or missing animals, high prices, and recurring issues with customer service and refunds.
Key Takeaways for Future Customers
- Check Backwater Reptiles reviews and confirm live stock before purchase.
- Expect potential delays on promised overnight delivery and limited weekend support.
Negative Feedback / Risk Areas
- Multiple Backwater Reptiles customer complaints about refunds, billing, and denied replacements.
- Poor customer service responsiveness, unreachable phone lines, and reported fraudulent descriptions.
Positive Feedback
Some customers previously reported good experiences and healthy animals, though these appear limited compared to complaints about exchanges, subscriptions or auto-ship expectations, and support.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
To see if my snakes are on the way
I sent my information in but I don't know why I haven't received my snakes. I am so ready to see my snakes and bond with them.
User's recommendation: Yes this is an amazing company. Their animals comfortable and harmless.es in nice and secure. You fall in love
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service and sending dead animals
- The turtle arrived sickly and died after two days.
- Four attempts were made to contact you.
- They may dispute the charge with their bank and BBB.
Our turtle arrive sickly and died after ttwo Days. Ive made 4 attempts to get in touch with you. Very upset and if we cant resolve this Ill fight the charge through my bank and BBB I wiould like an email or a call urgent 803260****
User's recommendation: Stay away from your practice
Savannah, Georgia
Urgent
never received reptiles or heard back from them !!!~~!and i have already paid for them !!!!
I want to increase my order from 5 to 10 lizards,,MY NAME IS CLAUDE ROYAL PHONE 912-381-****...PLEASE ADVISE...TKS
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rocklin, California
For Refund or my replacement tarantula we paid for
- Late delivery; tarantula arrived dead and shriveled, like a raisin.
- Alleges neglect, false advertising, fraud; video exists; refunds denied; $115 lost.
I ordered a tarantula that was supposed to be a 2-inch purple pink toe tarantula. When it arrived, it was already one day late.
I opened the box in front of the FedEx driver and it was a small amount of dirt and an extremely tiny spider who was shriveled and dried up and looked like a raisin. The FedEx driver even stated it was dead. This was animal neglect, cruelty, false advertisement, fraudulent and shady business. The business number is always full and not accepting voicemails.
The email they say you can reach them at says 'error not valid' upon sending. We have video footage of the entire ordeal when the package arrived and the dead spider etc. They denied a refund or replacement spider. So we got scammed out of $115.
This was supposed to be our new addition to the family and a Father's Day gift. Extremely HORRIFYING EXPERIENCE!!!
- Non
- Fake description of item
- Scammed
- Fraudulent business
Preferred solution: Full refund
User's recommendation: Do NOT DO BUSINESS WITH THEM THEY SCAM YOU AND DO NOT MAKE IT RIGHT FOR THE CUSTOMERS WHEN SOMETHING GOES WRONG THEY DONT EVEN TAKE Accountability for any inconvenience at all that occurs to their customers they place blame on everyone else except themselves
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Rocklin, California
Resolved: You did not have leopard tortoise but did not say it on your website
Company fixed the issue and I have been provided with apology.
I pd for 2 leopard tortoises which said they were again line and found out you didn't have any so I would like a refund
- Have had great exsperience before
- There website is not up to daye made purchase ddies not have
Preferred solution: Full refund
Reseda, California
They didn’t update there website I purchased 2 leopard tortoises and they don’t have any so I’m looking for a refund
- Paid for 2 leopard tortoises advertised as available.
- Found out none were in stock and refund requested; phone mailbox full and email unavailable.
I pd for 2 leopard tortoises which said they were again line and found out you didn't have any so I would like a refund there phone number mailbox is full and there is no way if conyactibg them from email which I feel like they take there time just looking for a refund
User's recommendation: I would like to talk to somone in person
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have a question about a purcash I am trying to make
- Savanna monitor; cannot order by Sep 20 without check-by-phone; wants callback or email; no debit card; asks to hold; tried calling 7 days.
I have question about a savanna monitor I can't order it till the 20th of September unless I can pay with check by phone pleas call or email me back soon so I can find out what I can do I have no debit card till then if you don't do check by phone can you hold one for me tried calling for 7 days no one answered and mailbox is full
Preferred solution: To just actually talk to a customer representative
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Winter Haven, Florida
Animal delivery
- Overnight is offered, but the schedule and Saturday/Sunday closures aren't disclosed.
- They paid $50 for overnight and still had to wait 4 days.
How are they going to offer overnight but not say anything about their schedule and them being closed saturday and sunday? Beyond pissed that i paid 50 for overnight and still have to wait 4 days. Great way to run a business.
User's recommendation: Dont waste ur money on overnight.
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