Anonymous
map-marker Reseda, California

They didn’t update there website I purchased 2 leopard tortoises and they don’t have any so I’m looking for a refund

Backwater Reptiles - They didn’t update there website I purchased 2 leopard tortoises and they...
I pd for 2 leopard tortoises which said they were again line and found out you didn't have any so I would like a refund there phone number mailbox is full and there is no way if conyactibg them from email which I feel like they take there time just looking for a refund
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User's recommendation: I would like to talk to somone in person

Resolved
Patricia S Xbu

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Rocklin, California

Resolved: You did not have leopard tortoise but did not say it on your website

Backwater Reptiles - You did not have leopard tortoise but did not say it on your website
Updated by user Jan 22, 2024

Company fixed the issue and I have been provided with apology.

Original review Jan 05, 2024
I pd for 2 leopard tortoises which said they were again line and found out you didn't have any so I would like a refund
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Loss:
$457
Pros:
  • Have had great exsperience before
Cons:
  • There website is not up to daye made purchase ddies not have

Preferred solution: Full refund

Jason B Lzb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have a question about a purcash I am trying to make

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I have question about a savanna monitor I can't order it till the 20th of September unless I can pay with check by phone pleas call or email me back soon so I can find out what I can do I have no debit card till then if you don't do check by phone can you hold one for me tried calling for 7 days no one answered and mailbox is full
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Preferred solution: To just actually talk to a customer representative

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Winter Haven, Florida

Animal delivery

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Backwater Reptiles - Animal delivery
How are they going to offer overnight but not say anything about their schedule and them being closed saturday and sunday? Beyond pissed that i paid 50 for overnight and still have to wait 4 days. Great way to run a business.
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User's recommendation: Dont waste ur money on overnight.

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