Vickie B Ufv

Didn't receive my order

My package was delivered to the wrong address. A picture was sent to my email in the delivery confirmation of the address it was delivered to. The address is 6128 N 11th St phila Pa 19141 It should have been delivered to 6118 N 11th St which is my shipping address and the address on my order. My order# B430618**** my Tracking# 710324****04 Kindly look into this matter promptly as I am looking forward to receiving my order
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Cons:
  • I would like to speak with a person

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Waltham, Massachusetts

Terrible customer service

Received return authorization with shipping label to return Patagonia jacket wrong size for my son My Information Robert Morelli 17 Sunset Drive Derby Ct 06418 Cell 203 305 **** Robertmorelli109 @***.com Please send return label so I can get size I need a mens small thank u
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User's recommendation: Zero

Alison A Jdn

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Verified Reviewer
| map-marker Calhoun, Georgia

Incorrect item received

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My order number is: B363700**** I ordered a pair of comfycush toddler black/white vans, and what I received is not the same pair that was pictured on my order. I need to exchange and receive the correct pair that actually looks like the photo I ordered.
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Preferred solution: Deliver product or service ordered

User's recommendation: I do not recommend ordering from this website. Their photos are not accurate of the items you purchase. I have tried to contact customer service and no one will respond to me

James F S
map-marker Amesbury, Massachusetts

Shipping complaint

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When your products get transferred from UPS to the United States Postal Service invariably they get delayed in old amount of time if they ever arrive at all this is a repeat event. Are you able to two items same day one came UPS I believe within three days its now been two weeks and I still dont have the second item and they keep saying maybe in the next seven days Thats really disheartening and I would not use them and I recommend your company all the time but United States Postal Service is horrible. In fact I even talk to management office how great you people are with all aspects of ordering and delivering and now for the second time Ive had a package screwed up because of United States Postal Service please do not use them
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Preferred solution: Deliver product or service ordered

User's recommendation: Don’t buy if they’re not going to ship using UPS

James F S
map-marker Amesbury, Massachusetts

Shipping complaint

How do you specifically asked that when you ship you do not use the United States Postal Service is they lose so many packages in this area and I ordered two items at the same time and one came via UPS shortly after being ordered and the second one more than a week later still hasnt arrived and UPS has no idea where it is
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User's recommendation: If the company doesn’t use UPS or FedEx don’t buy from them

Anonymous
map-marker Pasadena, California

My Order Hadn’t Been Delivered

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My order took really long to get delivered but eventually I got it :). Im guessing there was a delay with shipping.
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Raziel Vvc
map-marker Baltimore, Maryland

Delivery question

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My email said delivery was changed to Nov 19th. But when I called, your CS Rep said it was delivered today at 7:30 this morning. Im a happy customer. LOL
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Elizabeth C Slo
map-marker Moline, Illinois

Outstanding customer service when I called to place an order because the web site was going into loops.

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Brook R was most pleasant, apologetic, and fun to chat with as she and I finally found the Patagonia fleece sweater that I had placed into my cart, but then the gremlins did tricks on the web site and wouldn't let me complete it to pay. I had had a rough time with a yearbook deadline for the past four hours, and she was very willing to take the stress out of my body and get the correct order on its way. One happy camper here!
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User's recommendation: Request Brook R if you want a friendly, efficient person to persevere until she gets it just right for the customer!

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Art for Your Home Not Museums

Mar 7, 2022

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David Afremov
David Afremov

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