Backcountry Reviews
Backcountry Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Backcountry has a 3.8 star rating based on 4 customer reviews. Consumers are mostly neutral. Rating distribution shows 75% positive and 25% unfavorable. Recent comments cite inaccurate photos and mixed delivery experiences.
Key Takeaways for Future Customers
- Check shipping options and tracking; many Backcountry reviews mention shipping and delivery problems.
- Inspect order photos and confirm item details before purchase.
- Contact customer service promptly; experiences vary.
Negative Feedback / Risk Areas
- Frequent customer complaints about wrong or delayed delivery and transfers from UPS to USPS.
- Reports of incorrect items not matching product photos.
- Slow or unresponsive customer service on some returns and exchanges.
Positive Feedback
Reviewers praise product variety, low price level, and individual reps like Brook R for strong customer support.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Backcountry has a 3.8 star rating based on 4 customer reviews. Consumers are mostly neutral. Rating distribution shows 75% positive and 25% unfavorable. Recent comments cite inaccurate photos and mixed delivery experiences.
Key Takeaways for Future Customers
- Check shipping options and tracking; many Backcountry reviews mention shipping and delivery problems.
- Inspect order photos and confirm item details before purchase.
- Contact customer service promptly; experiences vary.
Negative Feedback / Risk Areas
- Frequent customer complaints about wrong or delayed delivery and transfers from UPS to USPS.
- Reports of incorrect items not matching product photos.
- Slow or unresponsive customer service on some returns and exchanges.
Positive Feedback
Reviewers praise product variety, low price level, and individual reps like Brook R for strong customer support.
Didn't receive my order
- - Package delivered to 6128 N 11th St, Philadelphia 19141.
- - Correct address is 6118 N 11th St; Order B430618****, Tracking 710324****04.
My package was delivered to the wrong address. A picture was sent to my email in the delivery confirmation of the address it was delivered to.
The address is 6128 N 11th St phila Pa 19141 It should have been delivered to 6118 N 11th St which is my shipping address and the address on my order. My order# B430618**** my Tracking# 710324****04 Kindly look into this matter promptly as I am looking forward to receiving my order
- I would like to speak with a person
Preferred solution: Deliver product or service ordered
Waltham, Massachusetts
Terrible customer service
- - Received return authorization with a shipping label to exchange a Patagonia jacket for the wrong size for my son, men's small.
Received return authorization with shipping label to return Patagonia jacket wrong size for my son
My
Information
Robert Morelli
17 Sunset Drive
Derby Ct 06418
Cell 203 305 ****
Robertmorelli109 @***.com
Please send return label so I can get size I need a mens small thank u
User's recommendation: Zero
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIncorrect item received
- - Order B363700****: received a different item.
- - Requests exchange for the correct Comfycush toddler black/white Vans.
My order number is: B363700****
I ordered a pair of comfycush toddler black/white vans, and what I received is not the same pair that was pictured on my order. I need to exchange and receive the correct pair that actually looks like the photo I ordered.
Preferred solution: Deliver product or service ordered
User's recommendation: I do not recommend ordering from this website. Their photos are not accurate of the items you purchase. I have tried to contact customer service and no one will respond to me
Shipping complaint
- - Shipments moved from UPS to USPS experience delays or non-delivery; one item arrived in 3 days, the other took 2 weeks and is not delivered.
When your products get transferred from UPS to the United States Postal Service invariably they get delayed in old amount of time if they ever arrive at all this is a repeat event. Are you able to two items same day one came UPS I believe within three days its now been two weeks and I still dont have the second item and they keep saying maybe in the next seven days
Thats really disheartening and I would not use them and I recommend your company all the time but United States Postal Service is horrible.
In fact I even talk to management office how great you people are with all aspects of ordering and delivering and now for the second time Ive had a package screwed up because of United States Postal Service please do not use them
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t buy if they’re not going to ship using UPS
Shipping complaint
- - Requests not to use USPS due to frequent package losses in the area.
- - One item arrived via UPS quickly, while the other is delayed and UPS can't locate it.
How do you specifically asked that when you ship you do not use the United States Postal Service is they lose so many packages in this area and I ordered two items at the same time and one came via UPS shortly after being ordered and the second one more than a week later still hasnt arrived and UPS has no idea where it is
User's recommendation: If the company doesn’t use UPS or FedEx don’t buy from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelivery question
My email said delivery was changed to Nov 19th. But when I called, your CS Rep said it was delivered today at 7:30 this morning.
Im a happy customer. 
Pasadena, California
My Order Hadn’t Been Delivered
My order took really long to get delivered but eventually I got it :). Im guessing there was a delay with shipping.
Outstanding customer service when I called to place an order because the web site was going into loops.
- - Brook R was pleasant, apologetic, and helpful.
- - I found Patagonia fleece in my cart, but checkout was blocked; she ensured the correct order went out.
Brook R was most pleasant, apologetic, and fun to chat with as she and I finally found the Patagonia fleece sweater that I had placed into my cart, but then the gremlins did tricks on the web site and wouldn't let me complete it to pay. I had had a rough time with a yearbook deadline for the past four hours, and she was very willing to take the stress out of my body and get the correct order on its way. One happy camper here!
User's recommendation: Request Brook R if you want a friendly, efficient person to persevere until she gets it just right for the customer!
E-commerce Talks
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