New Reviewer

Cancel service

The most horrible customer service ever. I am trying to cancel service and they are unresponsive horrible customer service.
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ID
#3833877 Review #3833877 is a subjective opinion of poster.
Location
Plainfield, Illinois
Loss
$50
Preferred solution
Full refund
New Reviewer

BackBlaze has not backed up my computer for 80 days and support is non-existent.

The Error message read disabled after I updated my computer. I am on auto-pay monthly service charges. Email is the only way to contact BB support. Often there is no response or the only reply is a form letter acknowledgment of my request with no follow up. Any support is email irrelevant. Chat is worthless. Corporate office will not take a support call.

User's recommendation: Use another online backup data service.

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ID
#2444303 Review #2444303 is a subjective opinion of poster.
Loss
$100
Preferred solution
Deliver product or service ordered

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