Does not follow company policy and Amazon passes blame on seller

Purchased item from this seller on amazon. A friend told me there was a price glitch so I called Amazon who looked up my account and order. Amazon told me there was no glitch and my item was preparing to ship. Today I received an email from Amazon saying my order was being canceled because the item(s) were out of stock. I called Amazon back and the story went from out of stock to a price glitch. Baby Age's policy states the if you purchase an item lower than what it should be they would contact you. Baby Age made no contact with me in regards to my order. The blame was put on a stock issue instead of fessing up to an error in pricing. Amazon and Baby Age has done nothing to satisfy the customers. Instead they point at each other with blame. Baby Age should have honored the sales that were made.
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ID
#713230 Review #713230 is a subjective opinion of poster.
Location
Williamsburg, Virginia
Reason of review
several issues, very disappointed
New Reviewer

DO NOT ORDER FROM BABYAGE.COM

I ordered three items from babyage.com. I accidentally processed the order twice. I called the next day when they opened, told them to cancel the second order b/c there had been a mistake. They said they couldn't refund my money until the shipper said it was canceled. I received both orders anyway minus one of the items. After dealing with several different RUDE employees (including the supervisor) I still have not gotten my money back /3 weeks! It took the supervisor getting FedEx here to pick up the *** that should have never been sent out. I still haven't received one of the items in my order OR my money back! Horrible customer service and HORRIBLE service PERIOD!!
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ID
#210420 Review #210420 is a subjective opinion of poster.
Location
Tifton, Georgia

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Summary

BabyAge is a company that specializes in high quality, brand name baby bedding, furniture, strollers, car seats, cribs and toys on the Internet. The products provided by the company also include diapers and feeding, pregnancy, apparel, bath and potty, health and safety products. The purchases can be shipped throughout the United States as well as internationally. Free or discounted shipping coupon codes are only valid in the 48 contiguous U.S. states. Coupons are not valid for orders shipping to Hawaii, Alaska, Puerto Rico, U.S. Territories, and Canada. BabyAge has been on the market since 1999. The company is headquartered in a 50,000 square foot state of the art warehouse facility in Wilkes-Barre, Pennsylvania. BabyAge has been rebranded to BabyEarth.

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