This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Brands in Motion: Short changed by Canadian Distributor in Mississauga

My wife called the company, sent a video of the product defect, a baby car seat of all things!!! They told her to buy another, it ended up being in worse condition, even more defective. When confronted, they send we should send the product back at out own shipping cost! First of all, why would any responsible company send a defective baby car seat. Second, if a product is defective, the company with a dedicated service team, upon realizing that the product is in fact defective, offer to replace it or refund. Why are we paying for the shipping? Why is m wife, 2 weeks away from giving birth out there shipping this back! Third, why were we forced to buy another if it is not clear whether the product is actually defective. The sales representative kept that part vague. WE ARE TALKING ABOUT A POTENTIAL LIFE OR DEATH SITUATION!!!

User's recommendation: Stay away from baby jogger products.

View full review
ID
#2413461 Review #2413461 is a subjective opinion of poster.
Preferred solution
A working replacement for a product we have paid for twice over already would be a fair resolution I believe, I think I am being very reasonable.

Brands Related to Baby Jogger

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article