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Brands in Motion: Short changed by Canadian Distributor in Mississauga

My wife called the company, sent a video of the product defect, a baby car seat of all things!!! They told her to buy another, it ended up being in worse condition, even more defective. When confronted, they send we should send the product back at out own shipping cost! First of all, why would any responsible company send a defective baby car seat. Second, if a product is defective, the company with a dedicated service team, upon realizing that the product is in fact defective, offer to replace it or refund. Why are we paying for the shipping? Why is m wife, 2 weeks away from giving birth out there shipping this back! Third, why were we forced to buy another if it is not clear whether the product is actually defective. The sales representative kept that part vague. WE ARE TALKING ABOUT A POTENTIAL LIFE OR DEATH SITUATION!!!

User's recommendation: Stay away from baby jogger products.

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#2413461 Review #2413461 is a subjective opinion of poster.
Preferred solution
A working replacement for a product we have paid for twice over already would be a fair resolution I believe, I think I am being very reasonable.

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