Eileen N Vzb

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Unreliable Business

Based on excellent reviews, I called this company to schedule an appointment for sprinkler repair, and talked to the owner, who was pleasant, but kept insisting that one BBB complaint against his company was not warranted. The appointment was scheduled for 1/15/20 between 9 and 10 AM, his 2nd job for the day, but I was told I would be called first since I have a Landline Phone.

By 11 AM, no one arrived, so I called and left a voice mail to call me back if they had to reschedule as some jobs do run overtime. No one called me back, so a few hours later, I left an email on their website, but still no one contacted me in any way. A few hours after that, I called once more and left a second voice mail, but once again no one called me back. I was therefore stuck at home waiting for a phone call from this business, which never came, hindering me from doing other things.

Needless to say, this is no way to run a business.

They should pay me for wasting my time, as I do have voice mail if I was outdoors. Not showing up however, or contacting me in any way is not a legitimate excuse for any business, and should not be tolerated under any circumstances.

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