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If there is No Money involved... He will not show up if you have a problem with the equipment

After 2 months of having my Overhead garage door installed, I started having problems with the remotes not working. I called and texted Bob several times to come and see what the problem was. He assured me that he was going to get to me as soon as possible to see what was going on. He made several promises to me that he was coming, but for some reason he was to busy to even call and say he wasn't able to make it. And once again I understood, because he said he was extremely busy and after he assured me that he was trying to get to me ASAP. So I waited patiently. Well, after a few weeks went buy, I felt neglected because he NEVER SHOWED UP and eventually I had to call another contractor to come and help me figure out the problem. The service call was 75.00. I am wondering if it was because no money was involved or maybe he didn't want to put his other customers on hold for me.. Bob is really a nice person. This is the second garage door opener he put up for me. This is just a review. Hopefully he will learn from this experience and treat ALL OF HIS CUSTOMERS EQUALLY...
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ID
#1400695 Review #1400695 is a subjective opinion of poster.
Location
Cleveland, Ohio
Service
B And B Overhead Door Garage Door Installation
Pros
  • Bob
Reason of review
Poor customer service

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